Did Kup lose an arm during the movie too? Dodgy QC :(

[UltraMarginal]

Seriouslythough, just take it back for an exchange, unless you cna't find any anywhere. you shouldn't even need a receipt for an exchange, just make sure not to walk into the store with it.

[jaydisc]

Hasbro will just tell you to take it back. They've told me they don't stock parts nor do they have any ability to replace figures. Retailers only.

[Ingram]

That's a PITA because I'm going to have to go through BBTS with a middleman thrown into the mix! (It was a group buy)

Fun times! :P

[TF76]

Edit:

Changed to a PM...

[UltraMarginal]

That's a PITA because I'm going to have to go through BBTS with a middleman thrown into the mix! (It was a group buy)

Fun times! :P

Surely you can just exchange it at pretty much any shop without a reciept. They can claim the damaged item back from Hasbro.

[Ingram]

The problem is Kup is hard to find. I've only just seen Warpath and Wheeljack locally for the first time and they've been out for yonks.

Push comes to shove I will just buy a new one. They're $10 @ BBTS atm.

[theheretic]

And this s why I recommend BBTS. Here's what they sent me...

I apologize for the problem! We would be happy to send you a replacement. A new order has been set up in your account for a 'replacement part' and BBTS has paid for this order. You can view our 'customer service' payment in the payment details for this order online. You will receive an email when it ships. It won't be worth the cost to send back the defective item. Sorry again for the problem!

I've already received shipping confirmation so it shouldn't take long

[Iacon's Demise]

When glue isn't enough...call this guy:

He'll fix anything

[1AZRAEL1]

See that's why I use BBTS most of the time when I order stuff, and my missus orders her LDD with them as well. They have great customer service, and I haven't had a problem with them yet. Shipping is a tad on the pricey side, but we get our stuff within 2 weeks of shipping, often in a week.

[Ingram]

And this s why I recommend BBTS. Here's what they sent me...

I apologize for the problem! We would be happy to send you a replacement. A new order has been set up in your account for a 'replacement part' and BBTS has paid for this order. You can view our 'customer service' payment in the payment details for this order online. You will receive an email when it ships. It won't be worth the cost to send back the defective item. Sorry again for the problem!

I've already received shipping confirmation so it shouldn't take long

Looks like I will be paying you and your gigantic TV a visit once more!

On the plus side, this means I will have two laser muskets.

I should order the iGear heads to make him even more bad ass!