tfidownunder (Australia) feedback

[Trent]

From what I can decipher on their facebook page, it seems like they actually rely upon people paying those invoices in order to round-up the cash needed to pay the supplier and receive the shipment of toys. My (possibly incorrect) memory recalls them complaining about people not paying their invoices for MP-10 reissue on time, which prevented them from being able to pay the supplier for the toys and get them in hand to send out to everyone who had payed already.

Meh. I'll pay, when he has it ready to ship. Not before.

[djanscak]

I've got mixed feelings about TFI. Everything I've purchased has been well packed and arrived in good condition. Their communication is hit and miss. They screwed up one of my orders but sorted it out, which was a relief.

From what I know about the owner, I think he's enthusiastic and means well but is struggling with being professional under the pressure of having bitten off more than he can chew in terms of sales and enquiry volumes which would be hard when combined with a crappy e-commerce solution and apparently unreliable suppliers (benefit of the doubt given here). Hopefully he'll get through this on top and be able to provide the service we expect of any online retailer.

[Congie]

Here's a tally of my purchases with TFIDU so far:

Fanstoys FT-05 Soar - Supplier screwed them around so there was a price increase after pre-order but full refund option was given. I went ahead with the purchase regardless and had no problems.

X-Transbots MX-1 Apollyon - No problems

MMC R07 Felisaber - No problems

Fanstoys FT-09 Tesla - No problems

Fanstoys FT-06 Sever - Was missing screaming face + red eyes from factory as box arrived to me sealed. I contacted TFIDU via Facebook about the issue and 2 weeks later the parts were at my doorstep. Happy with how that was dealt with.

Maketoys MTRM-07 Visualizers - No problems


Not a perfect score by any means but overall I am more than happy and will be buying more from them where practicable.

[Gofigure]

Meh. I'll pay, when he has it ready to ship. Not before.

Have to admit. This is my mentality also. Which is why i pulled the plug on MP10

[TAAUBlaster]

I just received another order from TFI today (an instock item) and everything went smoothly. To be honest, I've never had that much drama with them.

I've never had to wait too long for an order to get shipped, but to be fair I'm pretty casual with that sort of thing and it doesn't really bother me to wait a little

[Juggernaut]

^^^^^^^^refreshing to read some posts like the above!!!

[ZoonMaster5000]

^^^^^^^^refreshing to read some posts like the above!!!

Keep them going then... I received warbotron wb-03 a, b and c
took like 4 days to get here ( that's a big deal for tasmanian's) perfectly packed items with not a ding on them.

[Initial_G]

Just wanted to post that I had no issues with my most recent transaction with TFI. I ordered Apollyon (v2) from them. Everything arrived fairly quickly and nicely packaged. It came via aust post with tracking.

Upon opening I found a piece missing (from factory), sent an email to them and got a reply the next morning. They contacted their supplier for a replacement for the missing piece. I received the replacement piece about a week later.


Quite happy with my experience so far. I still have the FT insecticons on pre-order with them to go still.

[MayzaPrime]

Got IronDibots Sever from Tfi

This was my first order with them, and overall there was no issue with transaction and I am very happy with Sever.

[ZoonMaster5000]

Has anyone else noticed that shipping has gone up? Used to be a $10 flat rate now it varies between orders.

This could be the straw that breaks the camels back as the prices slowly start to creep up a bit high for me.