I had one order left with them and it was refunded last week. 3months after I paid.
Rank 6 - Dedicated Member
I had one order left with them and it was refunded last week. 3months after I paid.
Rank 6 - Dedicated Member
I have a few pre-orders left which were refunded, they were in a pending status though then a few days later they showed as cancelled.
Not sure what the hiccup was but awaiting re-confirmation that refund is going through again. I was asked to give it a few days and check again ... currently waiting
Rank 8 - Deluxe Member
The second order I placed (UW-04) has been delivered.
Previously I ordered Apollyon, which was received rather delayed (with less than stellar communication) and Takara LG Megatron (which arrived with manufacturing damage, so I bought a second one when it was on sale).
I'm done. I haven't had any particularly bad experiences (besides the delays and communications issues with Apollyon) but between my MPs being sourced through (for the most part) Nexusnixx and cutting down in general, I'm probably not ordering from them again, particularly given their change to US$.
Rank 8 - Deluxe Member
It looks like I'm not alone in the uncertain waiting game...
I ordered and paid for UW Dev on Dec. 29, got an email mid Jan. asking me to update my profile with my address, which I did that day. Got a shipping notice on Feb. 4 with a status of 'Processing', which didn't change for two weeks, so I emailed them mid Feb. asking what's happening, they replied asking if I got a shipping notice, I said yes, but the status hasn't changed since the 4th. That's the last I've heard from them, although I did send another email last week expressing my concern for the time it's taking, and I also called AP, who said 'Processing' means they've received a shipping manifest from TFI, but not the actual items.
So yeah, not sure what to do... Do I take their business remodel in my stride and keep waiting, or request a refund... *sigh*
Please have a listen to my songs. Feel free to comment if you wish, any constructive feedback is appreciated =o)
Rank 8 - Deluxe Member
Lifes too short for waiting on the unnecessarily long arrival of Transformers Toys :P
Go elsewhere.
Sometimes all you need is a little energon and alotta luck...
Rank 6 - Dedicated Member
Hey mate, i'm in the same boat, it says on facebook the last lot of devi was turned back to Japan by AP/customs due to the state of the outer packaging, was repacked and sent back to Oz arriving i think tues or yesterday in Brisbane. Should be shipped out today or even yesterday if AP got the manifest. Fingers crossed.Originally Posted by Jaisun
Rank 8 - Deluxe Member
State of outer packaging!!?? That's a new one, I have had boxes arrive from overseas that looked like they have been dropped off a ten storey building! LOL
Anyway
I hope everyone gets what they were after.
I still function.....................while killing threads. ;-)
Rank 6 - Dedicated Member
So TFIDownUnder has just posted on Facebook that, even though suppliers weren't paid for pre-ordered products yet, he still doesn't have enough money to reimburse all pre-orders.
He says people will get their money eventually and will be holding a big sale this Sunday on items he has.
Don't know how you can spend other peoples money on things other than what they paid you for, but guess he must have. Also, I guess those pre-orders were never going to get filled then because how was he going to pay suppliers?
At any rate, here's the post from Facebook in full:
An important note for our customers-
Hi again, and thank you all for all very much for your extreme patience through all of this. It's good to see that there are some people getting the final released items that we had coming in finally, after all of the struggles Tfidu has battled through.
There's been delays in responses and refunds to a lot of customers and I'm about to tell you why. I've been away working flat out and getting my block of land on the market.
Reason being - and sadly, it brings us great humiliation that Tfi has come to the realisation that due to the amount of excess stock of "Hard to sell items because they're no longer 'Hot Items'" that we have in our shed which is a direct result of the generosity of individuals hiding in the hives that we're going to need more time to pay back some of these refunds before any ribbon is cut to allow us to crank up the new store....
I will be absolutely working my backside off the next couple of weeks and it's absolutely guaranteed that every single person with money owing to them will have their item 100% refunded. Going to need at least another month. I've even put my block of land up for sale and aggressively advertising it to get this sorted.
AS A RESULT!!-- We're happy to announce that there will a mad sale on items and I'll also be throwing up some other, 'harder to come by' items that have been sitting there for ages in hopes that someone will still be after them. Please keep an eye out for our massive No Undies Sundy' Sale!
Hopefully we can off a few and sort this beezwax out!
Thank you all so much for being great people, I know it's been a tough year, let's get it pumping!
Rank 6 - Dedicated Member
I wouldn't buy anything from a mad sale when knowing they still can't refund customers, you must be mad if you still trust them.
Rank 8 - Deluxe Member
Yeah, it's difficult to have any trust when he originally said this was the reason for the refunds bouncing:
Yes, there is an issue with communication between the wretched old site and Paypal. Just waiting for it to reappear back out of cyberspace, and appear back into the account to transfer back to it's original owner. Thanks.
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