Robot Kingdom (RK) (Hong Kong) feedback

[Sunsurge]

So I ordered Toys Alliance MAS-01 from RK and have hit a snag. According to it's tracking no. it is stuck in limbo and hasn't moved for almost 4 weeks.

TNT gave me a call a few days ago asking for a Con-note & Invoice but Robot Kingdom says there is no Con-note and they don't ship items with an invoice. So it seems I am somewhat stuck in the middle between the two.

And I have to say that RK have not been overly helpful, it feels like they're palming me off and trying to get me to sort it out. Not happy after paying $70USD for EMS shipping.

[Tober]

So I ordered Toys Alliance MAS-01 from RK and have hit a snag. According to it's tracking no. it is stuck in limbo and hasn't moved for almost 4 weeks.

TNT gave me a call a few days ago asking for a Con-note & Invoice but Robot Kingdom says there is no Con-note and they don't ship items with an invoice. So it seems I am somewhat stuck in the middle between the two.

And I have to say that RK have not been overly helpful, it feels like they're palming me off and trying to get me to sort it out. Not happy after paying $70USD for EMS shipping.

What do you mean by "limbo"?

Ultimately it is uo to RK to sort it out, or you can go through PayPal.

[Sunsurge]

What do you mean by "limbo"?

Ultimately it is uo to RK to sort it out, or you can go through PayPal.

Well by "limbo" I mean the package is stuck somewhere between RobotKingdom and my house.

TNT are telling me that they cannot process the delivery of the item because it has no Con-note. Alice at RobotKingdom told me: "There is no Con-note, and I cannot help for this issue".

I forwarded that on to TNT and TNT have said that is not correct. Items must have a Con-note and cannot be delivered without one.
So it seems RobotKingdom have stuffed up after charging me $70USD for shipping and are now trying to wash their hands of it.

I have an e-mail trail from Alice & Cherrie at RK. Happy to post here as evidence for all to see.

It'll be 4 weeks tomorrow that the item left Hong Kong. I have had no experience like this before. Is a Paypal claim the best option or is there something else to try?

[Tober]

Well by "limbo" I mean the package is stuck somewhere between RobotKingdom and my house.

TNT are telling me that they cannot process the delivery of the item because it has no Con-note. Alice at RobotKingdom told me: "There is no Con-note, and I cannot help for this issue".

I forwarded that on to TNT and TNT have said that is not correct. Items must have a Con-note and cannot be delivered without one.
So it seems RobotKingdom have stuffed up after charging me $70USD for shipping and are now trying to wash their hands of it.

I have an e-mail trail from Alice & Cherrie at RK. Happy to post here as evidence for all to see.

It'll be 4 weeks tomorrow that the item left Hong Kong. I have had no experience like this before. Is a Paypal claim the best option or is there something else to try?

That's a shame, Alice has helped me out a few times with faulty products and sourcing replacement parts.

My advice is to give them all due warning and then proceed with a PayPal dispute if you have to.

[Sunsurge]

That's a shame, Alice has helped me out a few times with faulty products and sourcing replacement parts.

My advice is to give them all due warning and then proceed with a PayPal dispute if you have to.

Thanks a lot for the advice, Tober. I have advised both RK & TNT of exactly that and if the package hasn't been received by COB tomorrow, then I'll be making a claim thru PayPal.

I'm done with RobotKingdom that's for sure.

[UltraMarginal]

I'm surprised the shipment was picked up without a consignment note, I was under the impression that the courier would not accept a package without one. that's certainly been my experience in the past.

[Sunsurge]

Man I am getting so incredibly annoyed at Robot Kingdom's laziness and incompetence. I forwarded all the e-mails I have from TNT which explained that the package can't be processed without a Con-note & Invoice.

RK's repsonse? Asked me to "simplify the case" and explain why it is being held by TNT. So even though RK charged me $70USD in shipping & handling fees, now they expect me to sort out the delivery problems as well.

I told them firmly (but still politely enough) that it is up to them to sort out and if I don't receive the parcel by tomorrow, I will lodge a claim thru PayPal. IMO 4 weeks is more than enough time for an EMS parcel to make it from Hong Kong to Adelaide.