While I was at the register today to pay for my basket, a women was arguing with the staff for several minutes about a pram she bought at half price, was missing an accessory, and she wanted her money back... despite a lot of signage in the last month or so saying that there were no returns if a product isn't faulty (which this wasn't, as it was only missing a detachable accessory). She was even told that she could make potentially double her money if she sold it off, as it was meant to be a very popular brand.
I could seen another staff member (unrelated to this matter) had appeared to have recently been overcome emotionally... considering how empty the store was now, and that she probably had to find a new job (she wasn't young, so might have been with the business for a while, and her age would make it harder for her to get a new job, especially in retail where her experience lies), but here we had a self-centred customer, complaining for ages about a small "accessory" missing from an item that she had saved hundreds of dollars on.