Quote Originally Posted by GoktimusPrime View Post
YIKES! Yeah, I'd make a complaint. Either ask for a replacement or partial refund.
Similar thing happened to me with my Machine Wars Megatron, although the toy was loose. The card was bent in half by a Customs officer while repacking my box very roughly (a lot of other boxes and cards were scratched and dented)
Quote Originally Posted by High_Q View Post
Sorry to hear about your damaged card.

Like you, I bought two G1 reissue Bees from Cotton On over the weekend. Super fast delivery, but they put both my carded figures in a single soft satchel bag, no padding, no bubble wrap, no protection whatsoever.

Miraculously, neither were damaged. At first, i was upset at the packing, but then considered that this is a clothing retailer, and as you said, they probably don't sell toys to serious toy collectors often, much less MOC/MISB collecting.
Given that i wasn't able to find the Walmart reissues online anywhere other than at scalper prices, I'd rather give my money to Cotton On and risk a damaged card.
I'm not sure if I should go so far as to ask for a replacement or partial refund, since the toy inside the packaging is perfectly fine with no visible QC issues. It is tempting though, especially since returns and exchanges are free. But I feel I should give Cotton On some allowance this one time since they are a clothing retailer and their staff probably don't know a thing about toy collecting.

But at some point today I'll send them a message saying something like "I'm really appreciative of the fast shipping, but I recommend your staff be mindful of packaging because some collectors really do care about that stuff..."

As for anyone about to make an order, if you can, make sure to tell them your packing preferences if you plan on keeping the toy MOC.