Quote Originally Posted by drifand View Post
Have a defective Bandai product Macross VF-4 Hi metal, NY tried to communicate with Bandai (they claimed)

I tried to communicate with Bandai and they told me I was Gaijin and do not cater for exchange to anyone outside Japan regardless I bought from a Japanese retailer.

I am a bit pissed, as Takara dont treat outside customers like that at all and would still offer exchange if you made the effort to ship item back and arrange your own shipping back.
That's a shame, when I got an encore tf while back when I spoke to hlj they got in touch with takara and got me the missing manual+character card I was missing asap, what exactly did NY claim was said, did bandai say anything at all or no response?

I got lucky with my vf4 from nippon yassan...I think, haven't transformed it yet but it looks physically fine (I like the jet mode too much )