Yeah email them first to ask, and even say you can send the faulty one to them if you so decide.
Sounds like my Ramjet but I lived with it.
NY isn't great with such issues, in fact I say is horrible.
This is where places such as Hobbysearch, Amami and HLJ are better. Ohmyprimus is pretty decent.
I wouldn't recommend OCTA's pick for retailer of the year either but is up to members to go by experience. (I didn't vote nor can be bothered complete an entire survey. I remembered PC was recommended back in the days as well, looks like a Full complete replication of issues lol)
Sorry to hear about your issues with NY. thats sucks and I think their service dropped considerably.