Quote Originally Posted by Auscon View Post
I ordered in stock Siege Jetfire on Nov 29, no updates since. Emailed a day or so ago to make sure no issues, both seeing as no update but also the figure has been completely removed from their site (as opposed to just changing to out of stock).
Update: Not a good first experience using OMP. Got an email back from them today, looks like they had stuffed up my order and it had been missed somehow which they apologised for, mentioned they only had 1 left in stock but with some damage to the box and asked if I was still interested.

I replied and said given it's damaged and 2 weeks delayed I'd only be happy to proceed if they were prepared to provide a discount, otherwise would prefer a refund. Got a refund straight away - no interest in discounting.

But....I'm now $10 out of pocket. I was charged at a $0.95 AUD to 1 SGD conversion at purchase ($180aud), but was then refunded at a rate of $0.99c SGD to 1 AUD ($169aud). What a rip. I replied to inform them of this and kindly requested the difference but haven't heard back.

It's an odd situation, seems extremely dodgy on paypals part, and understandably as far as OMP are concerned they received $170sgd and refunded 170sgd, but given I'm only in this situation because they stuffed up and weren't prepared to make any accommodations, imo it'd be poor form to leave a customer worse off for having attempted to deal with them. I'd at least consider buying from them again in future if it gets resolved without me having to go through a likely fruitless exercise in getting on the phone to paypal...