Quote Originally Posted by Megatran View Post
It is easy to take pot shots at a company when customer expectations are not met.

Procurement of goods is not as simple as grabbing goods wherever you can when, for say, your current approved supplier(s) have zero stock allocated to you. Reputable Companies have procurement policies which require them to behave in an ethical manner. This means having an approved supplier and alternative supplier programs in order to manage the commercial risk to their Business (& customers). Having these program's in place may include supplier audits & contract negotiations and is not something that can just happen at the click of the fingers. It might sound good for a Business to sweep up available stock from elsewhere but it is a huge risk should there be problems with that stock and they have little or no recourse to take action. Unfortunately, stock does run out even with these programs in place. I don't know of any company that can ever achieve 100% customer service level.

If people feel that a retailer's performance is totally unacceptable, then vote with you wallet and take your hard earned money elsewhere.
^This man knows what he's on about

As a minimum BBTS would have ordered enough to cover their preorders. Since they haven't even filled all them yet it is safe to assume they only recieved a small shipment and are still waiting on the rest. BBTS have a direct account with Hasbro. Therefore they are bound by what Hasbro supply them with and can't simply run down to Walmart.

Patience people