I need to vent!

[Hursticon]

November 28th is when Season 2 is supposed to start airing in the US, so only 5 weeks to go to get to see what happens next.

Oh hells yes!

@UltraMarginal: I hear ya man, I hear ya!

[jazzy_josh]

Venting about this one,
I work part time because of studying as I have a hectic study schedule. So I work for Big W online, does any one realsie what abuse we cop from people over the phone? Seriously all those who complained about big w screwing up their christmas orders are wrong! This is what happened.

1 Blame australia post not us, because they are incharge of delivery not us!

2 Always check your details, you would not believe how many idiots are out there that do not put down all their details we had for example the woman who went on today tonight, she put down her name her suburb her state and her post code, she forgot her street and number plus a phone number to get a hold of her. dont blame us for your own stupidity!

3 we do NOT send items to poboxes I can't express how many people think a tv can be sent to one because ohh there's space at the post office! MPC will not send to a PO BOX Eparcel are the only delivery system that will take an item for collection to the post office, no one else.

4 IT issues can not be helped it's a thing of life that does happen when we our computers are put under extrodinary pressure so dont yell and scream at us or send us pictures of sad little children in front of trampolines which are half constructed. Before you get up us ask us questions in a calm tone, we WILL hang up on you if you swear at us!

5 out web site only gets up dated that night so dont go off saying it said in stock why is out of stock if the item is pick failed, if item is pick failed you will be getting your money back so stop screaming at us!

6 Cursing gets you no where. Swear at us and we will terminate your call so be nice.

7 The other person who is taking your call is NOT big w we only work for them, we have feelings a company does not, even though we cant be nasty back does not give you the right to be nasty to us.

8 just use common sense over the phone when making orders, if you have an accent or you can tell the person on the other end is finding it difficult to understand you, slow down your speech, spell the word out slowly, this helps us as much as it helps you because if we cant help you it's because all the information to find you on our systems are provided by you so techniclly it is your fault not ours.

Thanks that felt better.

[UltraMarginal]

So, I won a few auctions on eBay, fairly good prices I think.
each item is listed with First Class Mail International as the postage method, also saying that seller will combine postage.

I win the auctions, and all of a sudden the seller wants to use Expedited shipping because the sum value is over $100, and is refusing to ship without tracking. working out to be about $30.

I'm a bit ticked.

all three items carefully packed in a small box with FCMI would barely come to $15, I've recieved a lot of other items this way in the past and have a good idea about cost per size and weight.

Here are the listings.

We both have a good history, so I can't figure out why he's all of a sudden so cautious, we've already had at least 6 messages back and forward.
Can I force him to send FCMI or can he refuse not to sed this way? I'm pretty sure he has to abide by the listing, problem is he's telling me that to put the stuff in a box big enough to be safe it will cost $28 anyway.

[kup]

So, I won a few auctions on eBay, fairly good prices I think.
each item is listed with First Class Mail International as the postage method, also saying that seller will combine postage.

I win the auctions, and all of a sudden the seller wants to use Expedited shipping because the sum value is over $100, and is refusing to ship without tracking. working out to be about $30.

I'm a bit ticked.

all three items carefully packed in a small box with FCMI would barely come to $15, I've recieved a lot of other items this way in the past and have a good idea about cost per size and weight.

Here are the listings.

We both have a good history, so I can't figure out why he's all of a sudden so cautious, we've already had at least 6 messages back and forward.
Can I force him to send FCMI or can he refuse not to sed this way? I'm pretty sure he has to abide by the listing, problem is he's telling me that to put the stuff in a box big enough to be safe it will cost $28 anyway.

I think that it's mostly an inherit distrust of foreigners. I have experienced this attitude myself when dealing with some people from the US. Never had a problem like that with people in Europe and Asia.

[5FDP]

Here's my eBay rant for the day (similar to UM's complaint) - I won a couple of auctions last Friday however because the seller doesn't normally ship to Australia, I messaged him prior to bidding to make sure it was OK. He agrees.

I find out from the seller on Sunday that one of the items has since been damaged so I suggest it be replaced with a similar item which ended with no bids. Again, he agrees.

I've been waiting since then for a shipping invoice for both items and he isn't responding to any of my messages despite saying he would invoice me yesterday.

If he takes this long just to send me a shipping quote, my concern is how long is he going to take to ship the items if at all. I'm starting to get the feeling that it was a regrettable sale and he wants to back out of it, which is fine; I'd just like an answer.

[SkyWarp91]

Here's my eBay rant for the day (similar to UM's complaint) - I won a couple of auctions last Friday however because the seller doesn't normally ship to Australia, I messaged him prior to bidding to make sure it was OK. He agrees.

I find out from the seller on Sunday that one of the items has since been damaged so I suggest it be replaced with a similar item which ended with no bids. Again, he agrees.

I've been waiting since then for a shipping invoice for both items and he isn't responding to any of my messages despite saying he would invoice me yesterday.

If he takes this long just to send me a shipping quote, my concern is how long is he going to take to ship the items if at all. I'm starting to get the feeling that it was a regrettable sale and he wants to back out of it, which is fine; I'd just like an answer.

I hate it when sellers don't respond to you even though they said they would on a specific date.

Makes you start to worry if something happened to them, like what if they were suddenly run over. Then how the hell would you get your item you just won?!?

[Fungal Infection]

I hate it when sellers don't respond to you even though they said they would on a specific date.

Makes you start to worry if something happened to them, like what if they were suddenly run over. Then how the hell would you get your item you just won?!?

Dude, I'd be more concerned about their welfare than the item IF they were in an accident.

[griffin]

I think I'm gonna have to start wearing a skirt if I want to get decent customer service in this country.

I was trying to check in at Melbourne airport this morning, and the self check-in computer couldn't find my booking. So I go over to an attendant, who is currently serving someone else, and I wait until she is finished. About a minute later another attendant walks up to the customer service station and I look at her expecting her to ask if I needed any help... but she walks right past me and asks a lady at one of the check-in computers if she needed help (because she was looking a bit confused).
Then when she was done with that lady, she walks right past me again, looking at me looking at her, and doesn't say anything as she went over to the bag-drop area. Half a minute later, she walks back and does the same thing - walks past me looking at her, and attends to the same lady at the computer, to see if she had managed to complete her check-in.
Walking back past me for the fourth time, looking at me looking at her, she finally asks if I need any help, and I say with an impatient "well yeah".
At that time, the first lady was finally finished with her person, and said that she'd take care of me.
So even though I was at the "help desk" area, I was ignored in favour of a lost looking LADY who didn't even know how to seek help anyway.

Incidentally, the reason why the booking couldn't be found is that you can't check in before a certain amount of hours before your flight, in case you have baggage (which they can only hold for a certain amount of time). You'd think that with all the warnings about when you need to be checked-in by, they'd mention how early is too early.
I was only wanting to be at the airport early so that I could spend several hours in the Business Class lounge to work on my computer and fill up on their food.
I was willing to wait a couple hours before check-in would be open for my flight, but the attendant offered to put me on an earlier flight. I figured that it could be good to get home earlier, but booked this flight because it was the cheapest one available... and yet, she was able to put me on an earlier flight without it costing any extra.

Only problem now is that it is a 4pm flight instead of 7pm, and the other main reason I wanted the Business Class flight (other than the free internet and all-you-can-eat lounge) is to have a classy meal on the plane.... now I was thinking that the flight was too early for a full dinner service, which was what I was looking forward to most.
Just to make things worse, when the attendant handed me the ticket of my new flight, she then tells me that since the flight transfer was done so late, there's a good chance that I won't get a meal at all (I guess they cater/cook the meals based on the numbers booked at the time they prepare the meals offsite).
The one time I can afford to splash out on a business class flight (previous BC flights were free with points), and I get bad customer service, the possibility of just an economy class meal on the flight, and I end up biting hard on a tooth-sized bone in a meatball in the Business Class Lounge.

Yeah, definitely gonna stick with using my points on Business Class flights in future. For my bad luck, it just isn't worth the risk spending so much more, to end up with Economy Class Standards. At least if this had happened with a Points flight, I wouldn't have cared because it was all free anyway.

[KalEl]

I think I'm gonna have to start wearing a skirt if I want to get decent customer service in this country.

I was trying to check in at Melbourne airport this morning, and the self check-in computer couldn't find my booking. So I go over to an attendant, who is currently serving someone else, and I wait until she is finished. About a minute later another attendant walks up to the customer service station and I look at her expecting her to ask if I needed any help... but she walks right past me and asks a lady at one of the check-in computers if she needed help (because she was looking a bit confused).
Then when she was done with that lady, she walks right past me again, looking at me looking at her, and doesn't say anything as she went over to the bag-drop area. Half a minute later, she walks back and does the same thing - walks past me looking at her, and attends to the same lady at the computer, to see if she had managed to complete her check-in.
Walking back past me for the fourth time, looking at me looking at her, she finally asks if I need any help, and I say with an impatient "well yeah".
At that time, the first lady was finally finished with her person, and said that she'd take care of me.
So even though I was at the "help desk" area, I was ignored in favour of a lost looking LADY who didn't even know how to seek help anyway.

Incidentally, the reason why the booking couldn't be found is that you can't check in before a certain amount of hours before your flight, in case you have baggage (which they can only hold for a certain amount of time). You'd think that with all the warnings about when you need to be checked-in by, they'd mention how early is too early.
I was only wanting to be at the airport early so that I could spend several hours in the Business Class lounge to work on my computer and fill up on their food.
I was willing to wait a couple hours before check-in would be open for my flight, but the attendant offered to put me on an earlier flight. I figured that it could be good to get home earlier, but booked this flight because it was the cheapest one available... and yet, she was able to put me on an earlier flight without it costing any extra.

Only problem now is that it is a 4pm flight instead of 7pm, and the other main reason I wanted the Business Class flight (other than the free internet and all-you-can-eat lounge) is to have a classy meal on the plane.... now I was thinking that the flight was too early for a full dinner service, which was what I was looking forward to most.
Just to make things worse, when the attendant handed me the ticket of my new flight, she then tells me that since the flight transfer was done so late, there's a good chance that I won't get a meal at all (I guess they cater/cook the meals based on the numbers booked at the time they prepare the meals offsite).
The one time I can afford to splash out on a business class flight (previous BC flights were free with points), and I get bad customer service, the possibility of just an economy class meal on the flight, and I end up biting hard on a tooth-sized bone in a meatball in the Business Class Lounge.

Yeah, definitely gonna stick with using my points on Business Class flights in future. For my bad luck, it just isn't worth the risk spending so much more, to end up with Economy Class Standards. At least if this had happened with a Points flight, I wouldn't have cared because it was all free anyway.

Not cool, bad form airport people, bad form...

[Fungal Infection]

Speaking of airports and flights..... I went up to the Gold Coast a fortnight ago with Virgin, got there in time, checked in, boarded the plane, all good. We arrived at the Gold Coast at 1.30 pm (GC time) but were unable to land because of poor weather and visibility and the fact that there were 6 planes before us waiting to land. We were told over the speaker that we would be circling the airport until the 6 planes before us landed. Two hours later, we still haven't landed and are then told that the 6 planes before us have been diverted to Brisbane airport but becuase all flights to Coolangatta have now been diverted, Brisbane is unable to accomodate our flight and that we would be returning to Sydney. We return to Sydney and by this time, it is 5.30 pm Sydney time and we are then notified that all flights into Coolangatta are cancelled and that the only way we are getting to the Gold Coast is either wait for the first flight the following morning or catch a late flight tonight to Brisbane and then get on board a bus which will transport us to Coolangatta (paid for by Virgin). However, Virgin did go some way to softening our experience by giving us $100 worth of food vouchers which we could use in the food court and on board the plane (we had $50 leftover on the flight home and were ordering everything we could to use up the vouchers!!) So after calling the car rental company to have our rental car changed to be picked up at Brisbane, we boarded the last flight to Brisbane, which departed at 10.00 pm. We got to Brisbane at 11.00 pm local time, picked up the car, and got to the GC just after midnight. Totally knackered, we all went to bed by 1am, only to be woken up at 5.30 am because some dickhead had lit up a smoke in their room and set off all the fire alarms. Great start to the week-long holiday!!