First thing is to get in touch with your state member, John Hathaway. Give his offices a call and say you'd like Mr Hathaway to look into it for you and you then follow it up with a letter.
If it's anything like NSW, he will then seek an explaination from the Energy minister who will go "WTF?" to Ergon.
When you contact My hathaway, be sure to explain your personal circumstances and emphasis how this situation is placing you under a great deal of stress and you don't know how this can happen. Don't threaten them in any way but be sure to let them know that you will go to the media if this isn't resolved as you are desparate.
Hopefully that helps.