I ordered a book for $350 from amazon using a third party brand new. Upon delivery the corners a bingled, a deep scratch on the cover, pages are marked along the outside (when the book is closed). It is clearly not brand new and is second hand. What are my chances of a refund? I dont really want to return it as I need it for my studies. I have sent an email asking how will they rectify this issue. What are my options?