That's very true. bet the council will be jumping at you to avoid you sueing their asses.
It does make a pretty awesome hair cut story that's fer sure
I've ordered quite a few books from Amazon Japan and never had that problem. Feels a little bit whacky. I wonder if DHL damaged it to the point of embarrassment, so they all thought it's just easier to do it with a refund.
Maybe Amazon just automatically refunds everything that gets returned in certain circumstances, instead of emailing the customer and going through the hassle of communication.