I need to vent!

[kurdt_the_goat]

I had them refund the shipping separately. It took some polite emails, but it was escalated to VIP customer support, whatever that means.

Dang! You deserve some kind of medal or something for that. Going back over my emails to them i'm reminded of the pain. They had 3 different reps reply to me who'd not read a damn thing i had said...ie one of them instructed me how to 'download my program'! WTF!

I rang up DHL here, and they rejected the package at their Japan sorting centre because it had a POBox address.

Well at least you got a reason... you'd think Amazon of all places would have alerted you to this issue when you placed the order though!