If you think about it, most of the staff at TRU are teenagers and look like they're still in school or have just finished.

If you remember back to your teenage years, it was pretty much work at some fast food joint or as a junior shop assistant, so yeah, they probably don't want to be there and hate the job, but it's a means to an end.

Also being a teenager and being in an environment where you are surrounded by kids day in day out is not really 'cool' and it's probably the last thing they want to be doing.

Think about all the hissy fits, temper tantrums, screaming kids, irritable parents, kids running around, etc on a day to day basis and I think you would at least empathize with them a little.

I know if I was working there back when I was a teen, I would have hated it and not want to be there either!

The problem also lies with head office since it doesn't seem that they foster any sort of corporate attitude or discipline in their staff (let alone instigate any product training).

Just my 2c worth...