Shameful Practices of Toys R Us

[GoktimusPrime]

During the 90s a lot of stores used to let me into the back room to look for cases, and quite a few times I'd find them sitting on palettes. So I'm inclined to agree with Robzy.

[nettie!]

During the 90s a lot of stores used to let me into the back room to look for cases, and quite a few times I'd find them sitting on palettes. So I'm inclined to agree with Robzy.

gee isn't it a pity that we're more than halfway through 2009..

[Tetsuwan Convoy]

I don't think that the attitude of collector's has anything to do with the poor practices of TrU which do affect collectors but at the same time it also affects everyone else.

I am sure Tetsuwan is not into Nappy collecting for the hell of it.

First point yes and I dont actually get nappies at all.

I suspect that all of these many corporations have done some research to decide if the extra expense required to either more effectively train staff or hire more qualified staff most likely does not result in a proportional increase in revenue, and thus, the law of diminishing returns quickly applies.

I have come to that conclusion about quality of products as well. It seems to me that companies see it as cheaper to replace a broken/faulty unit than to actually put some decent quality control on the items.

There are a couple of points here with regard to TRU (Australia)... I don't think they want toy collectors as customers, G1 coloured Jazz was $50, sure it was an exclusive and it sold... but come on. I believe they want to concentrate on selling to parents, that's why the 'nappy' strategy and the fact that I get way more babies'r'us than toys'r'us catalogues in the mail. It just makes sense.

But the Nappy thing just irritates customers as well. They are traeting parents with the same contempt as collectors.

... It's easy for staff to say they don't have it out the back, rather than go and look for it when they've got a Dept Manager breaking their balls in regard to getting the latest planagram done!

I never understand when companies/workers sit there and ignore customers due to other things. Sure the planogram is important, but if there are no customers, there is no need for a planogram.

[Golden Phoenix]

I never understand when companies/workers sit there and ignore customers due to other things. Sure the planogram is important, but if there are no customers, there is no need for a planogram.

You have to remember that staff from head office sometimes don't see how practical the things they ask are.
At the cafe I work at our area manager (and inturn some supervisors) bust my balls because the the tables need to be cleared, even though we focus on takeaway coffee and the is a line of +10 people.
This happens a lot in the mornings and I'll get my ass kicked either way.

[kup]

I never understand when companies/workers sit there and ignore customers due to other things. Sure the planogram is important, but if there are no customers, there is no need for a planogram.

I think that's at the core of the problem. Traditionally if a store offered you bad service and high prices you simply stopped shopping there and this would eventually hurt the business. Nowadays that is not a factor, no matter how dodgy your product or service may be, masses will still be flogging into your store to buy it if you have good marketing and a perceived monopoly.

TrU more or less has a monopoly in NSW and kids will always want to go in to visit it because they are the only full toy store nearby and drag along their parents. The parent is not going to know if Target or Big W has it cheaper so they will always buy it there turning a profit for the store.

Yeah they could profit a little more if they get their act together but the present formula is good enough for them so they won't bother with the hassles of training staff or promoting a friendlier attitude to costumers since they know they will come in anyway regardless.