Robot Kingdom (RK) (Hong Kong) feedback

[jaydisc]

Hmmm... maybe there is cause for concern, seeing that my replacements just hit Australia:

20-Aug-2010 Hong Kong Item posted and is being processed.
20-Aug-2010 Hong Kong In transit.
21-Aug-2010 Hong Kong Processed for departure.
21-Aug-2010 Hong Kong The item left Hong Kong for its destination on 22-Aug-2010
23-Aug-2010 Australia Arrived and is being processed.
23-Aug-2010 Australia Pending customs inspection.
23-Aug-2010 Australia In transit.

However, as per RK and HK Post's policies, I would still wait until at least 2 weeks have passed, otherwise you're just being a pest (IMHO of course).

How much did you guys order? Did you include a Megatron?

[liegeprime]

mebbe it being sprayed an anti decontamination thingie is there any new virus we should be aware of that can be mailed to you...

[BigPenney]

How much did you guys order?

I ordered and Animated Rodimus and Ironhide.

[klystron]

Not to "black-cat" anyone here, but this is what I got from RK 7 weeks ago:



After contacting them immediately regarding the missing part, they said they would ship out a replacement part (presumably from another Big Convoy box - so beware if you are considering buying one!).
4 weeks later and still no part, I contacted them again. They had forgotten to mail it out. So now it is in transit.

I am not a satisfied RK customer at all!

[5FDP]

I can't believe all these horror stories about RK. I've ordered from them on numerous occasions and have never had any issues *touches wood*

The one thing that I will agree on is that they are very slow to respond to email. Aside from that, anything I order from them usually arrives within a week.

[BigPenney]

anything I order from them usually arrives within a week.

Ive ordered from them many time and usually this is the case, this is the first time it has happened to me.
That is why I think that the problem is most likely with postal service.

[Hursticon]

I'm sorry to hear that you guys have had such bad luck with your orders, considering my MP Grimmy arrived in less than a week from purchase.

I reckon they're probably stuck at a customs back-log as obviously they'd have to be checked first before they get marked as "In Customs", it seems to be a common weak point in a lot of International postage transactions

I hope you guys hear something very soon with your orders, maybe give customs a call?

[iceburn]

I can't believe all these horror stories about RK. I've ordered from them on numerous occasions and have never had any issues *touches wood*

The one thing that I will agree on is that they are very slow to respond to email. Aside from that, anything I order from them usually arrives within a week.

that's the point, they usually arrive within the week of order made...
when i noticed the status didn't change.. i knew it's gonna be a problem and waiting 2 weeks for an answer is ridiculous knowing it'll never come and some may still reckon it's premature till it really happen to you then you'll feel the pinch

[Saintly]

I've never ordered from RK...

but just a thought Ice, try forgetting about it (I know it's a hard task) and it will arrive (when you less worry). No need to push your anxiety through the roof.

[Mr Ed]

I ordered from RK and had no issues.

I used the EMS Express and it was very quick.

Good luck.