I can't see how you could justify (to yourself) returning a toy because it has a scratch on it. It's not broken - basically it means one would be denying someone else a toy (because I doubt it would be resold) for cosmetic reasons. Of course, if it was Blurr's mouldmate I can see how it could be returned.
CUSTOMER SERVICE: So what's wrong with your toy?
TRANSFAN: It's...
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