Quote Originally Posted by Seraphim Prime
I was more equating it to the idea that I know the movie titles like they know toy lines, but probably wouldn't off the top of my head tell you the individual actors in it. In a similar way, the toy staff might know they have Transformers/Beyblades/Ben 10 toys, but may not know the individual figure by name the way that we would.
I tend to agree with 5FDP here. If you tell them the name of the toy line and the name of the individual figure, it's not that hard to go look for it. Obviously the more information you can give the better... but one would imagine that the name of the product line and the actual product itself would suffice...

Quote Originally Posted by Seraphim Prime
Do you know the name of all the Ben10 aliens? Probably not, but a 10 year old fan does. In the same way, we may know the TFs by name, but the assistant (unless a TF fan themselves) probably won't, which is why you generally need to provide a bit of hand-holding.
I wouldn't know, but let's say someone asked me to buy a Ben 10 toy for their kid, and he wanted the Ben 10 Alien Force Ripjaws & Ghostfreak set, I would simply look for a set matching this description and get it. Unless there's several different sets fitting this same description, it shouldn't be hard.

How many different toys would be called "Transformers Reveal The Shield Turbo Tracks"?