Some more latest updates from these jokers:

I've got my friend to e-mail them re: my problem and finally they replied back - excuse again was of gmail JP blacklisting their mails as spam (really is this the customer's thing to worry about) so their mails never got through.

For me I call BS on this - nevertheless I got a refund on my Metroplex pre-order and to date I still have not got replacement parts and/or my Frenzy & Buzzsaw that wasn't shipped in the first place.

About another 3-4 weeks on - they've also stopped replying AGAIN to me and my friend (BS Alert: we of course have different e-mails so the blacklist excuse doesn't apply).

I'll be sharing this with every toy and collectors websites and FB pages that I come across to ensure that others don't get burnt by them.