Masterpiece Soundwave available online at TRU.com.au

[Hursticon]

Buying some time to locate the stock before they send out the 'due to overwhelming interest in this product, we regret to inform you that your order cannot be processed' email.

My thoughts exactly.

[drifand]

So what about those who got a dispatched email? Is that means you will get it?

[Bidoofdude]

Gone.

[DQuick]

So what about those who got a dispatched email? Is that means you will get it?

If you've got the despatched notification then you should be fine, the item is effectively in the post.

[Freya]

My mate received his today, after he got the email yesterday.

[drifand]

I gotten my Soundwave today for WA for an online, finally worries over.
Now have to wait till my work is done and back home before I open it.

[M-bot]

I think it's their way of saying that they need to verify all Soundwaves are sold, before they start cancelling orders and refunding money.

Buying some time to locate the stock before they send out the 'due to overwhelming interest in this product, we regret to inform you that your order cannot be processed' email.

I thought the same thing after getting this email, however, just got my dispatch confirmation email today. Not counting chickens until it's in my hands, but still...

[i_amtrunks]

Got mine today, and sadly the plastic bag that it was shipped in was far from strong enough to protect the box. It is squashed, crushed, dented. Yet to open the box, and in all honesty I am a bit afraid to.

I am sure TRU will says that any damage incurred in transit is mine and Australia Posts fault, but the lack of any protection disgusts me, and shows TRU's lack of care for their customers.

Certainly won't be using the service again.

Should I bother sending pics to TRU and hoping they fix their postage service?

[millhouse]

Should I bother sending pics to TRU and hoping they fix their postage service?

Yes. Further, if they don't ship it with adequate protection (and I could be very wrong here) but isn't it TRU's fault under consumer law?

I recently (politely) contacted Warner Interactive regarding the awful manufacturing defects on a statue that came with the new Batman Arkham game (one of two statues available).

The result? They're couriering me BOTH statues at no cost. Have never had a better consumer customer service ever.

[Sinnertwin]

Should I bother sending pics to TRU and hoping they fix their postage service?

Here's their delivery/shipping details

http://www.toysrus.com.au/delivery-a...es/w1/i1179713

I'd be contacting them only because i would expect a parcel that is being delivered, regardless of the method they use, to have the same level of quality of that which i would buy in-store.