So was it a small package that they had it on a post bag? Ive got my MP star saber from them and it was placed in its original shipping box which can hold 2 so it has good space with some crumpled papers. It wasnt damaged a bit when ive got it...

Anyway sometimes however you put protection in parcels and AU post just bang it everywhere it is pointless like my MP bumble with bigger box and still crushed on top of the box