Got a response today from my most recent query which was put in some time in last 4-6 weeks, not sure when exactly.

Requested refunds on some overdue outstanding items that are not in stock, and have not had any updates on in months.

Reponse was
1. Not getting a refund /we don't do that.
2. The items are coming

But no hint as to *WHEN they will actually get them like will it be 1 month? 6 months? Who knows.

*Not addressed in any of their "updates" on facebook. Not updated or mentioned on their site or order page. Still just "MIA" indefinitely with no end date in sight.
....I hate to say "shifting goal posts" cos we all know where THAT leads.

I'll give it to feb 2020 at latest and TRUST that they will deliver the items (for items already 3-6 months overdue) and then I think I'll be forced to do bank chargebacks - only if 1. items never turn up (hopefully they will) 2. They don't refund......so what choice am I left with? Throwing more money in the gutter?

Yeah They have lost my business for good that's for sure.

Around 3 years as a customer and they clearly DO NOT value my business at all.

Oh well, at least they responded - rather than not at all like two other aussie importer companies that did similar things that come to mind and pissed off a lot of people.

NOTE: I only got a response (to my customer query) after having posted a comment on their FB page. Otherwise it was looking nice it would not get answered and I was wondering.. how long is reasonable before making new query? IS one a month too much? I've only put one at all in recent months, and that was not until the previous query (diff items) was settled.