Hasbro doesn't like the hardcore.

We buy stuff, sure. But dudes like Gok complain/call/email/etc so much, I wouldn't be surprised if the hassles they go through aren't worth our business at all.

Like customers who used to call us at the Helpdesk (for all the ISPs ive worked for). Most customers we'd help no problems.. then we'd have the customers that would call or email at least once a month, usually with crap that nobody had the time or cared about (ie, MY TORRENTS DOWNLOAD SLOW, HELP!) and they just weren't worth having as customers due to the un-needed hassles they gave the staff.

Point is, the more we email them about dates and times and complaints, the less likely they are to respond, IMO.