Premiumcollectables (PC) (Australia) feedback

Quote:

---

Originally Posted by millhouse

Ghostbusters SDCC Peter Venkman refund is still MIA with (polite fortnightly) emails not being returned. This is at least six weeks at this point.

TF CW Liokaiser shipping notice came through today.

No ETA on TF MP Shattered Glass Optimus Prime.

---

your emails began right bang in the middle of their christmas period break and email issues, so I'm not surprised that there's been no response there despite your fortnightly follow ups. As mentioned before, hopefully they can manage to keep their target and clear their backlog by end of this week.

In terms of your MP Shattered Glass OP, a poster on TFW2005 said that they received a response to their query:

"Hasbro Sg Optimus Asia version - queue number 70, probably early/end feb.
hasbro soundwave Asia box set - no updates. "

So, PC thinks that it may ship to them by end of February.

I was browsing that TFW2005 thread yesterday. Some interesting speculation there:

Premium Collectibles, Good Bad experiences?

Quote:

---

Originally Posted by Nighthawkblack

The numbers system started or reset in October 2016. Unless you wrote them prior to that, they are related.

October was double digits.

November was in the 500's to 1500's

December was the 2000s

Jan 2017 3000's .

If anyone has info to the contrary, please do share. Thats a lot of email to answer.

---

I received a response to my email of 25 Jan (post email issue being known) today which was chasing up a response to an email of 15 December (pre email issue being known).

Some points that may be relevant to others:

1. If you are still waiting on TR Sentinel Prime then you may need to get a refund as PC are worried that their "supplier has not delivered the required backorders for several months now, and we are losing faith on our end to promise we can supply." I am personally willing to wait until they know for sure that they won't get the stock.
2. Liokaiser should be shipping out soon.
3. MP-32 Masterpiece Optimus Primal, TR Alpha Trion, MP-33 Inferno and Legends LG-34 Mindwipe should be shipping out mid to late Feb.

They apologised profusely for the delay in responding and advised they will provide me with a further update in a week.

Overall given the huge number of emails they are trying to catch up on, and the fact that I am in no rush to receive any, I don't mind the wait so long as they ultimately arrive. I should note that PC have never failed to deliver on a purchase I have made (and I have made a lot!).

good to hear!

Looks like Liokaiser's shipping out to people already, I think I was a little late with my order, so might be a while. Still have the Hasbro MP Soundwave which should be due soon, W3 TR DLX which I think is also coming soon, and later on, MP Starscream and LG Godbomber.

good to hear!

Have finally received my MP-11NT Thrust, I was in the 2nd round of orders (back in early Oct) ... it's taken a while but still glad to have him in hand, now the wait for Dirge!

Everything was well packaged, even though there was a looonnnggg wait, the shipping was quite fast, received it overnight once it was actually dispatched from PC

... off to see how to fix the floppy waist.

Quote:

---

Originally Posted by i_amtrunks

So now I've had a chance to open my MP Inferno I've got to have a little complaint/warning.

The item was packed nicely in scrunched up paper and I also received a nice little die cast Optimus Prime.
However; the MP Inferno box had been opened and then retakes up with an additional piece of tape which has torn part of the box when I cut and removed it to confirm if it was a new piece of tape that PC had used.

While I am once again disappointed by their actions, I am not a MISB collector but if I was, I would be livid. I am sure they have good reason to open the box to check contents etc, but with how many people do like their boxes minty fresh it is a stupid move. I take back my neutral feedback and give a caution instead, especially if you want a MISB figures.

---

one thing that i have learned from being on these forums is that sometimes in the factory they open up the items to check and then seal it again with extra tape. it might not have actually been the shop.

I've had that happen, not even from PC. But to have piece mind that it has been thoroughly checked, I'm happy

Quote:

---

Originally Posted by xlojnr

"... hasbro soundwave Asia box set - no updates. "

So, PC thinks that it may ship to them by end of February.

---

A TFW member has noted that TFSource expects Soundwave to ship sometime in February, so it wouldn't surprise me if PC gets it around the same time.

How is everyone going with replies to their emails? I'm still waiting on a reply to have my address changed. I'm really hoping they do it within the next day or so since according to their twitter, I have 3 figures due to arrive with them on the 10th.

Quote:

---

Originally Posted by Freakshow198

How is everyone going with replies to their emails? I'm still waiting on a reply to have my address changed. I'm really hoping they do it within the next day or so since according to their twitter, I have 3 figures due to arrive with them on the 10th.

---

I received a reply to an email I re-sent late last week in regards to an email change yesterday. Did you email them prior to the 20th Jan? My original email goes back to early Dec but it was posted by PC last week if a reply had not been received for emails prior to the 20th Jan to resend them.

Quote:

---

Originally Posted by Freakshow198

How is everyone going with replies to their emails? I'm still waiting on a reply to have my address changed. I'm really hoping they do it within the next day or so since according to their twitter, I have 3 figures due to arrive with them on the 10th.

---

Have yet to receive a response back from my Ticket in the late 3500's, sent ten days ago now. They appear to be having communication issues, not helped by the fact that they keep missing their time frames that they state they will be caught up by.

Not sure why they wouldn't have just chased up revised ETA's on all overdue items and publicly posted it on their site and Facebook, rather than individually responding to the same queries over and over again. They could have done this when they told us to re-submit queries submitted prior to January 20, or whatever that date was where the system stopped functioning correctly, instead they'll continually be hammered by thousands of where are the deluxe TR wave, SG Optimus Prime, MP Thrust and Soundwaves etc.

Quote:

---

Originally Posted by BruiseLee

I received a reply to an email I re-sent late last week in regards to an email change yesterday. Did you email them prior to the 20th Jan? My original email goes back to early Dec but it was posted by PC last week if a reply had not been received for emails prior to the 20th Jan to resend them.

---

I've sent 2 emails one before and one after the 20th (I think) asking about my address change.
But I wouldn't think that mattered since they have already replied to an email I sent to them a few weeks before the address change email.

I resent an email 11pm on the 5th and had a reply 10am on the 6th. Nice and quick now, but not the answer i was wanting (more delays on Badcube stock)

Quote:

---

Originally Posted by Civic Bossman

I resent an email 11pm on the 5th and had a reply 10am on the 6th. Nice and quick now, but not the answer i was wanting (more delays on Badcube stock)

---

Is that for Sunstreaker?

And I'm no longer waiting for shipping for SG Prime, got notification for him this morning. Never even sent a query about him. Patience pays off in the end as I know they'll deliver

Quote:

---

Originally Posted by 1AZRAEL1

Is that for Sunstreaker?

And I'm no longer waiting for shipping for SG Prime, got notification for him this morning. Never even sent a query about him. Patience pays off in the end as I know they'll deliver

---

I got my SG Prime a couple of weeks ago. It was more or less within the timeframes that their last update gave me (possibly even a bit earlier than I expected).

Quote:

---

Originally Posted by 1AZRAEL1

Is that for Sunstreaker?

And I'm no longer waiting for shipping for SG Prime, got notification for him this morning. Never even sent a query about him. Patience pays off in the end as I know they'll deliver

---

Sure is. And Swerve.

Quote:

---

Originally Posted by The Letter M

I got my SG Prime a couple of weeks ago. It was more or less within the timeframes that their last update gave me (possibly even a bit earlier than I expected).

---

Yea they come.in batches. That's why I wasn't worried where mine was.

Quote:

---

Originally Posted by Civic Bossman

Sure is. And Swerve.

---

Well means I don't need to email them asking about him then lol

I got a response from my emails sent in the holiday period but it was after when they said everything would be caught up. Since it didn't answer all my questions I replied again but have not heard back. That was a week ago.

i asked them about if there was a reason why it had taken over a month to send out an item that was advertised as "in stock", and if there was an expected timeframe.

they sent out the order on Friday, which negated the need for a response.

Yet to receive a response to my emails.

I sent an email on September 24th, to which I did not receive even an automated response or a ticket number.

I'm forwarding them that email again today, with some fresh queries to boot. Let's see what happens this time.

Edit: got an auto response within 5mins this time - #3849

Got my SG Prime. Quite a happy chappy again with their service

Quote:

---

Originally Posted by Borgeman

Edit: got an auto response within 5mins this time - #3849

---

I'm barely even getting automated responses now.

Quote:

---

Originally Posted by Ploughmans Lunch

I'm barely even getting automated responses now.

---

I just sent one as in 5 mins ago, have the auto response. But that aside, some of my queries are not answered < as in when they asked to resend.

It appears Zippay option is now taken off

Sentinel Prime was bought mid-2016 (I think?) from PC - I’d emailed them to ask for it to be added to another order, so when they sent an invoice through it qualified for 100 club shipping, therefore no charge. I paid. The order is #7985.
The timeline so far is this-

6 Nov: sentinel update requested, number 586 given
7 Nov: All stock not yet received, more coming ‘this month’ (november)
7 Dec: Update asked, given number 1865, no response
12 Dec: Update asked, also asked for refund potential (should have done this).
13 Dec: 1865 updated with "your order has a note from the owner, not to send it on it;s own as it was stacked to avoid postage.we have been advised it can ship with postage , or ship when another item comes in. that qualifies for postage
Customer Service”
Same day i asked for it to be attached to “next order”. so far there have been a number of orders sent out but Sentinel has not been attached to any.
30 Dec: emailed, received number 2713
11 Jan: update requested. No response.
17 Jan: refund requested. No response
Jan 23: emailed regarding sentinel prime/expected time/which order it can be attached to/what my actual options are. I also asked regarding another order (several TT Legends figures in different waves and if I can guarantee there will be appropriate stock allocated/etc, as I’m worried about only getting like 4/5ths of my order. There is precedence here) given number 3339
Jan 31: email regarding orders
Feb 7: followup to email, received number 3841
Feb 8: followup email (with content of 31 jan email) sent, no number received. (sent in case original email content did not get through)

If PC finds this disagreeable or wishes to contest this, that’s fine. But what I want is not unreasonable. I know that this isn’t an official channel for PCs customer service nor am I entitled to a reply on here - that being said, I am completely out of options as Facebook does not work and they can’t seem to either get nor reply to my emails. I’m at a loss.

Latest wave of star wars black series arrived today, faster than I was expecting. The 6 figures were in 2 groups and each group was wrapped in paper then the whole lot was protected again. Pretty happy with this one 🙂

Quote:

---

Originally Posted by Ploughmans Lunch

If PC finds this disagreeable or wishes to contest this, that’s fine. But what I want is not unreasonable. I know that this isn’t an official channel for PCs customer service nor am I entitled to a reply on here - that being said, I am completely out of options as Facebook does not work and they can’t seem to either get nor reply to my emails. I’m at a loss.

---

You're right in the sense that FB doesn't work sometimes -I've seen PC reply to some questions, the most recent being 23 minutes ago.

However, PC have deleted at least 2 FB posts that I'm currently aware of regarding follow up information and their 48 hour email turn around times on their Zip Pay post.

Quote:

---

Thanks for the update. Regarding catching up on email replies, how is this going. Should emails sent tue 24 Jan be replied to by now. is there any other way to follow up, other than email. Phone no?

---

Quote:

---

Also waiting on a email I sent out last week, as we were told older emails wouldn't get caught up on, to send a new one, wasn't it supposed to be a 48hr turnaround?

---

Quote:

---

Originally Posted by Sinnertwin

You're right in the sense that FB doesn't work sometimes -I've seen PC reply to some questions, the most recent being 23 minutes ago.

---

I believe they may randomly reply to some comments on their page but they will not respond to direct messages:


Premium Collectables
December 23, 2016 ·
*NEWS* effective 1st of January 2017,
the facebook messenger service will be deactived.
unfortunately the service is proving to not be effective in terms of customer satisfaction, as we cannot answer many order related questions and this delays a response to the query from the Customer Service Team, Creating Some Frustration and Delays
all contact must be made to cservice@premiumcollect.com.au or the online contact form, both methods arrive at the dept that can answer the queries. This Page will continue to act as normal, and if there is a simple question posed on the page our team can answer we will attempt to.

Be that as it may, it still doesn't explain why the above 2 posts were deleted. What are they attempting to conceal by doing so? Not meeting their proposed deadline of having all emails replied to and the 48 hour turnaround time?
If it was comunicated through the wrong medium, why not inform them of the correct way to do so?

A quick

Quote:

---

"We'll pass your query onto the relevant team. Please forward all of your future questions to ...

Thanks, PC"

---

reply would have sufficed.

yeah, deleting posts at aren't abuse is just not a good idea in any situation - word travels and that can be pretty bad.

Quote:

---

Originally Posted by Sinnertwin

Be that as it may, it still doesn't explain why the above 2 posts were deleted. What are they attempting to conceal by doing so? Not meeting their proposed deadline of having all emails replied to and the 48 hour turnaround time?
If it was comunicated through the wrong medium, why not inform them of the correct way to do so?

---

I wasn't defending that part, hence why I didn't quote you completely :p

Just sent an email to them.

I'm waiting on 3 things:
Titans Return Sentinal Prime
Takara LG35 Super Ginrai
Combiner Wars Liokaiser

Seeing others having issues with Sentinal Prime makes me worry, but he wasn't a major get for me. I only added him coz it was cheap and it put me over the $100 mark for free shipping.

Annoyed I haven't heard about Ginrai or Liokaiser though. I was keen for them.

I am still waiting on MP Inferno, TR Wave 3 Deluxe and MP Skywarp all items that have been out for a significant period now, I am becoming very concerned by the lack of response to emails. I don't care if they are delayed, just let me know.

I am wait for MP Primal, Inferno, TR Wave 3 deluxe, Liokaiser

All have been out for ages

I am waiting for the MP (Hasbro) and LG Soundwave. Both were meant to be Novemberish. I am not sure I am game to ask.


Hilariously I ordered LG Soundwave for a relative because I couldn't rely on TR Soundwave being in Australia by Christmas :rolleyes:

Quote:

---

Originally Posted by MayzaPrime

I am wait for MP Primal, Inferno, TR Wave 3 deluxe, Liokaiser

All have been out for ages

---

same.. waiting for mp inferno..
and mp skywarp and thrust:confused:

Quote:

---

Originally Posted by Jellico

I am waiting for the MP (Hasbro) and LG Soundwave. Both were meant to be Novemberish. I am not sure I am game to ask.


Hilariously I ordered LG Soundwave for a relative because I couldn't rely on TR Soundwave being in Australia by Christmas :rolleyes:

---

AFAIK, MP Soundwave was delayed for TFSource until February. Pretty sure P.C use Hasbro America as a supplier, which means we're probably looking at late Feb/ March. :(

Nothing new with Hasbro, they really need to get their act together.

has anyone received Legends Brainstorm, Laserbeak, condor, ginrai, soundwave and astrotrain? all should be out now. I ordered all of them in one lot and yeah.