I've done numerous personal orders from RK with most of them containing 10-20 items per order and they have never gotten it wrong until my recent order...

They gave me a Generations WfC Soundwave instead of Disney Donald Duck - Bumblebee. I've promptly sent them a nice email letting them know.

This is the first time they have messed up an order of mine and this was one of my smallest orders (5 items). Whilst I actually do want WfC Soundwave, the Disney Donald Duck was dearer. I'm willing to keep WfC Soundwave, even if I have to pay for it, but I won't pay for shipping to get me my Donald Duck Bb.

Otherwise, I have always been happy with their service. Even if I got a dearer item, I think they need to know of errors to change their operational procedures to ensure all orders are correct. If anything from above is to go by, the outcome should be good.