Henkei VS Hasbro

[GoktimusPrime]

I've heard better stories about TT's customer service, than Hasbro's. Not saying that relates to the intention behind how they produce their product, but TT's after-sale service is much better than Hasbro's, suggesting that they do have a greater interest in the customer AFTER they have purchased the product, instead of just trying to generate customers like Hasbro do.

I can personally atest to this. When I got Masterpiece Convoy it was missing a ladder panel. I called Takara's customer call centre and they FedExed me replacement parts which arrived within under a week. They were incredibly apologetic and also sent me some TF merchandise for free.