Quote Originally Posted by GoktimusPrime View Post
I can personally atest to this. When I got Masterpiece Convoy it was missing a ladder panel. I called Takara's customer call centre and they FedExed me replacement parts which arrived within under a week. They were incredibly apologetic and also sent me some TF merchandise for free.
You seem to do alright getting free stuff from Hasbro as well Working in the customer service industry for many years, I am of the belief it depends on who you speak to / contact on any given day.

We have a system at work that measures customer satisfaction, and the results of that fluctuate tremendously depending on which customer is surveyed.

It just goes to show that you can't satisfy everybody all the time...