I always make early payments for my celphone... this bill I get an overdue notice saying I haven't paid my previous bill.... called to Optus who "investigated" and had me send them thru email copies of bank statements and receipts..... then ended up after a week just telling me to go to Optus branch to verify coz the payment was not in their records... duh!!! it's a missing payment!?!?

So I went there this Monday (on my day off) and all they did was verify and fax the same paperworks Ive already provided via email the week before to the same billing investigations office -- for apparently another investigation why it has gone missing -- what the heck did they do in that 1 week before, twiddle their fingers??!?!?! ... and that's it, problem still unsolved...I have to wait again what's their stupid findings?!?! WTF!!!...


Today I receive a text from the billing office saying I need to go back to that store again so that the charges can be cancelled and reprocessed - entered into the right account.....coz they ( the store personnel) entered in another account the payments and not in mine - WTF!!! I was just there last Monday why oh why do I have to return when that was what they needed to do, they should've done so right there and then!! They should've just contacted the branch and get them to do it, WHY do I have to be the one doing all this legwork and effort when it's that branch's fault!?!?! TOTAL BULLS#$! Such incompetent drones!!!

Now I have to go back there tomorrow - on a work day coz I want this problem finished before the next bill comes and F%$# my records even more. It's their bloody fault and I end up with all the inconvenience!!! I'm going to get their manager , I demand compensation for all this trouble, effort and waste of my time and train fare!!! I dunno if they can reverse process since its been a month since that payment was done. BUT, I'm not paying another single cent.... I will demand they should make the payment out of their pockets if they cant reverse process that transaction right there and then!!