Well you still hold the record Krayt with a 13 hour response it took 34 hours to get my response but at least they're answering on the admin@ email so anyone else who has problems with their TFCC toys should use it to contact them.

Funpub are sending me out an arm replacement which is great but have stated that all of their replacements have the reversed tail issue so can't offer me a solution to that which is disappointing considering how much these things cost...
I'll probably have a go at fixing the tail fins myself, but I'm not to confident pushing pins out as they are usually a one way street from previous experience (once they come out assuming you don't damage the plastic they usually don't go back in as well)