tfidownunder (Australia) feedback

[pleaseexplain101]

I think there is no need for suspicion. We're getting increased traffic through Google to this feedback page due to TFI's inconsistent communications - in choice of official channel, timing, and/or content of messages. People may be genuinely concerned and am having a hard time believing in the information provided.

Also, Welcome to the Forums, Pleaseexplain101

thanks for the welcome

[The Collector]

I think there is no need for suspicion. We're getting increased traffic through Google to this feedback page due to TFI's inconsistent communications - in choice of official channel, timing, and/or content of messages. People may be genuinely concerned and am having a hard time believing in the information provided.

Also, Welcome to the Forums, Pleaseexplain101

Im glad I came back some of the info on here has been helpful as I was a long time tfi customer but had no idea how bad they had gotten because I can never get a straight answer, and I am concerned.

[Akky82]

I don't know what to say except my own experience.. I have been buying from TFI and hopefully will continue in the future (esp because of make toys). I beleive the issue is Wordpress or something miscommunication with PayPal and paypal trying to refund to balance, rather than the actual source I the payment (ie. Bank or CC) so that's why they got delayed. This is my take on it from what I've experienced, but I'll admit that the iron hide refund at first took me aback, considering I ordered it when I though I had to pay up front but didn't. It wasn't really communicated well in the first place, but from a reply to someone else you can see he cancelled ironhide because it would be quicker I source it from somewhere else rather than wait for everyone who hadn't paid to get their act together. I don't know how this works in regards to the MakeToys defensive parts though.

I can tell you as I know him in person (not a fan boy, I still buy from PC as well as HLJ, actionrobo, chimunung, RK), but I choose TFI for some things to save on postage, and the right prices, and I pick up in person (though I have met up closer to home with Gene to grab something). But he is annoye that people have to wait, not every business is swimming in capital, when he has to honour 200 preorders with the supplier and 100 people haven't paid, we all get angry, including him. The main issues are the pay up front should've been the way at the start, but I do think the pay later helped get more business. The other thing is working on communication, but hopefully that'll get better as things go.

Looking forward to the relaunch, which I think was supposed to be about when everyone got their refunds so should be soon.

[Jetfire in the sky]

The main issues are the pay up front should've been the way at the start, but I do think the pay later helped get more business.

Ahh, no this is what has lost them business because all the people who did pay up early and are now screwed so a lot of them won't come back.

I do hope they get their sheizer together with this restructure because I can see from here and other places that they definitely have their fans out there.

[griffin]

**** PLEASE NOTE ****

To the people who are contributing a lot of posts in this topic recently, please refrain from repetitively posting comments if you don't have any new first-hand experience to add to the topic. If there is a trend of positive or negative experiences, it will be reflected by different people posting up their actual experience... we don't need reminders or repeats of actual experiences or announcements.

Because as people have noted, it's starting to become a bit of a bitch-fest in here, and some people are getting caught up in the middle of it, when all they are wanting to do is leave their (first) feedback.

Thankyou.

[Mr_K]

Someone from MakeToys just got back to me wishing for a link to this thread, so they are interested to hear...

[Joshy]

ive got alot of fully paid for preorders with them, including a fair few that are out (and already sold out everywhere scoria for example). They have not started refunding any money to me yet, and communication has been worse then poor but i have come to expect that. I stopped buying from these guys after i preordered Ratchet when it was first announced as the customer service is horrible. A week before the announcement of all orders refunded i got a message saying they would finally send me Tesla, but then i got a generic message a day or so ago saying i wont get anything and everything will be refunded.
will not be using these guys again.

[The Letter M]

Has anybody received the money for one of the "cancelled" refunds? I have been lead to believe it will appear in my PayPal account in a few days but I'm more than a little sceptical, to be honest.

[Mr_K]

I just got an automated email from TFIDownUnder to pay for some pre-orders.

If I hadn't have been reading this thread I would have paid thinking everything was normal as well.

[WeallscreamforStarscream]

I got refunded for 5/6 orders so far.