premiumcollectables (Australia) new items and updates

[xlojnr]

received my mp grapple today (shipped yesterday).

order placed on September 06, 2016 08:31PM

100shipping club, standard customer. spammed that pre-order.

[laproblematique]

received my mp grapple today (shipped yesterday).

order placed on September 06, 2016 08:31PM

100shipping club, standard customer. spammed that pre-order.

Did you get the mini diecast Ultra Magnus bonus accessory?

[Gen Jay]

received my mp grapple today (shipped yesterday).

order placed on September 06, 2016 08:31PM

100shipping club, standard customer. spammed that pre-order.

Take it that you're from qld?

Got my shipping order for downbeat Wednesday morning expected delivery next Wednesday 15th march

[GoktimusPrime]

Tuesday September 6, got the email confirmation at 8:31 pm.

received my mp grapple today (shipped yesterday).

order placed on September 06, 2016 08:31PM

Thanks, fellas. I ordered mine on 6/9/16 10:23PM so it does appear that PC are distributing the toys in order of when the orders were placed, which is good. :) I guess they must've been inundated with orders between 8:31 and 10:23 that night. :o

[Thurmus]

Mine was the 6th at 9:15pm.

[Omega Metro]

Mine was 14th December. Grapple won't be arriving until 2030 for me.:D

[Jetfire in the sky]

Mine was 14th December. Grapple won't be arriving until 2030 for me.:D

:D:D

[Nevac]

I ordered on the 6th at 8:32pm no email yet

[Raider]

Friday updates:

Premium Collectables
18 mins ·
SNAP SHOT PRE ORDER UPDATE 10/3
*if your product is not listed, check the website or email cservice@premiumcollect.com.au
any comments below this thread will be removed if related to items not listed on this weekly list.
We will feature 4 of the most enquired about pre-orders each week in popular categories. ( Twitter, EMAILS , online forms )
TAKARA TRANSFORMERS -
Mp-35 grapple - - Shipping beginning this week and through march
MP-33- 90% orders filled - Shipping remainder this Month
LG- 39 - Supplier Delayed - Shipping begins NOW UNTIL END OF MARCH
SKYWARP - Supplier Delayed - Shipping started late feb. Shipping still ongoing in march
HASBRO TRANSFORMERS
Hasbro Titans Return Deluxe Wave 3 Bundle- 95% orders completed - final shipment due mid march
Hasbro Masterpiece Soundwave - Supplier Delayed - Shipping started late feb. Shipping still ongoing in march
HASBRO VOYAGER MEGATRON & OPTIMUS - USA shelf date was delayed, OUR STOCK is due end of MARCH
HASBRO MP SHATTERED GLASS - 85% orders filled - Shipping remainder this Month with finally batches due in
3RD PARTY BOTS
Maketoys Contactshot - due in 2 weeks
Fantoys Grinder - Due end of this month early april.
Tfc ironshell- end of march
Fans Toys FT-16 Sovereign- end of march

[MEEEGGGAAATTTRRROOONNN!!!]

Other news from FB (https://www.facebook.com/premiumcollectaus/posts/1383526331668951):


Website Addition- During the weekend a new category will appear called "in stock" . We have created this section to give customers a easy portal to see what items we have left over from pre orders that are ready to be shipped once payment made.

Due to 90% of our offers always being sold on a presale item, this will give customers who would like to try out how fast we ship in stock items a chance to see what is available

[Ploughmans Lunch]

I ordered on the 6th at 8:32pm no email yet

Bug them on their Facebook posts. Can't guarantee anything but worth a shot.

[XMan]

Man, I was really hoping MMC R-15 Jaegertron was going to be on the next update list.

PC has explained the situation to me thoroughly though, so fingers crossed he appears on the next.

[OptimusNerd]

Man, I was really hoping MMC R-15 Jaegertron was going to be on the next update list.

PC has explained the situation to me thoroughly though, so fingers crossed he appears on the next.

Is this just the general backlog on all things MMC?

[XMan]

I think so, they said due to a few reasons their R-15 units were not being sent to them from where ever they're situated, but all other regions had had them sent out as soon as they were good to go.

[Sparks]

I was hoping the perfect effect sets for computron would be in the update list, it's been over 13months.

Out of curiosity has anyone received takara legends wheelie yet?

[xlojnr]

Did you get the mini diecast Ultra Magnus bonus accessory?

No I didn't get any bonus accessory. Checked the whole box too.

And I'm from Sydney. it came via toll express

[ampoldj]

Finally got shipping notice for MP Inferno, so im in the last 10% of the orders but at least hope every gets their order if this is the last batch according to their updates info ;)

[OptimusNerd]

Out of curiosity has anyone received takara legends wheelie yet?

Mine just arrived. By any chance did you order it with something else? Might be that the order mix/match has caused them to put it aside and not ship it yet.

[prjkt]

I was hoping the perfect effect sets for computron would be in the update list, it's been over 13months.

Out of curiosity has anyone received takara legends wheelie yet?

Mine was shipped the week after Christmas, I did have to ask about it though.

[Frank]

Finally got shipping notice for MP Inferno, so im in the last 10% of the orders but at least hope every gets their order if this is the last batch according to their updates info ;)

Still waiting for my infernos(2pieces), hope soon and not in the last 5%. :) and really sure ordered on 9:11 the live night.

[1AZRAEL1]

I'm still waiting too. They'll come

[laproblematique]

I just hope they were able to secure the Hasbro Asia diecast Optimus Prime accessories as it seems nobody has been receiving them with their orders?

[drifand]

I just hope they were able to secure the Hasbro Asia diecast Optimus Prime accessories as it seems nobody has been receiving them with their orders?

last of any worries, the main toy would be the only concern, seeing people are not getting any with Grapple at the moment, I won't be holding any hopes for late infernos.

[OptimusNerd]

I just hope they were able to secure the Hasbro Asia diecast Optimus Prime accessories as it seems nobody has been receiving them with their orders?

I got one with my MP Inferno, but...

You have to keep in mind where those are originating. I don't know what suppliers are being used, but if they're sourcing some of the figures of Japan = no mini figs. If they get the bulk from Hasbro Asia distribution... well, then they come with mini figs.

[Frank]

Still waiting for my infernos(2pieces), hope soon and not in the last 5%. :) and really sure ordered on 9:11 the live night.
Got notifications for mp33 at lunch time.

[Ozboticon]

Got notifications for mp33 at lunch time.

Interesting... my order was at 9:06pm and I've yet to receive any notification
Further to that, I'm still waiting on mp primal. All mine were ordered individually :confused:

[MayzaPrime]

Interesting... my order was at 9:06pm and I've yet to receive any notification
Further to that, I'm still waiting on mp primal. All mine were ordered individually :confused:

I am still waiting for both as well....

I got a response from them on Twitter, there is 9 MP-32 Primal orders to fulfil, so we are 2 of those. They didnt tell me when :rolleyes:

MP-33 Inferno - They have shipped 90% the rest should be shipped this month.

So hopefully not to much longer to wait.

[Raider]

I am still waiting for both as well....

I got a response from them on Twitter, there is 9 MP-32 Primal orders to fulfil, so we are 2 of those. They didnt tell me when :rolleyes:

MP-33 Inferno - They have shipped 90% the rest should be shipped this month.

So hopefully not to much longer to wait.

Guess I'm 1 of 9 Primals too, oh and in the 10% for Inferno lol. I'm a VIP and ordered right away :confused::rolleyes::cool:

[Krayt]

Interesting... my order was at 9:06pm and I've yet to receive any notification
Further to that, I'm still waiting on mp primal. All mine were ordered individually :confused:

12:13 am and mine shipped today...

[Ozboticon]

12:13 am and mine shipped today...

Surely any day now we should see the last few sent out :confused:

[MayzaPrime]

Surely any day now we should see the last few sent out :confused:

Lets hope... not that I will get to enjoy it, I wont be back in Oz until the 17th of April, which is well over a year since I ordered it :(

[ZoonMaster5000]

Surely any day now we should see the last few sent out :confused:

Im pretty sure mine will be one of the last ones to be sent out, my order date was a full 48hrs after it went up for pre order.

I've got my mp-14+ misb waiting at home so I can open them up together.

[hYpNoS]

I am still waiting for both as well....

I got a response from them on Twitter, there is 9 MP-32 Primal orders to fulfil, so we are 2 of those. They didnt tell me when :rolleyes:



So looks like they're catching up, ironic I'M ONE OF THOSE NINE.

Anyone get any notifications about mp cheetor yet or the UW megatronia sets, I've given up emailing them :(

[Gen Jay]

Is anyone here waiting for their fanstoys stomp x version FT-07x? Website says dec 2016...

[valkyrie_76]

So looks like they're catching up, ironic I'M ONE OF THOSE NINE.

Anyone get any notifications about mp cheetor yet or the UW megatronia sets, I've given up emailing them :(

Heard nothing and given up asking as well for UW Megatronia.

[graza78]

Is anyone here waiting for their fanstoys stomp x version FT-07x? Website says dec 2016...

Yep, also waiting for stomp-x.

[MEEEGGGAAATTTRRROOONNN!!!]

News from FB (https://www.facebook.com/premiumcollectaus/posts/1389270371094547):


Energon Program Changes & Customer Service Team

Since we launched our store, our loyalty program has been and continues to be one of the most generous in the industry, we have always seen a tradeoff for store and consumer, a simple driving focus to offer the lowest prices. By having a program that promotes repeat business and shows substantial savings to our customer prepeared to accept our business model of sourcing lowest prices in the market that requires certain sacrifices on both end user and store fronts, in terms of time to import and our margins.

We note the average PC customer has historically now 15 orders or more with us and has used an average of $500 in discounted products. $500 off toys can be a nice saving .

So from April 1. the redemption of Energon points is changing, there will be 2 redemptions available to cash out,

Spend $500 - $10 voucher available

Spend $1000 - $85 voucher

all referral and pc in public t-shirt vouchers will remain unchanged .
Current Redemption remains unchanged until the 1st and vouchers from the current scheme will still be able to be used after the 1st.

We also will be announcing a overhaul of our Customer Service
We have been working on something for the last month which we are excited about that will not impact prices but will enhance response times to queries.

It has been frustrating for many of you we know, but to simply fix the solution quickly as possible would of meant a substantial increase in cost prices of products, so we have heard the feedback and worked substantially on how we can service the 5000 new customers we obtained in 2016 that has meant we have outgrown many previous processes to handle the enquiry volume.

on our warehouse end, we are now shipping 300 orders a week based on feb 2017 figures, this is compared to 50 a week in feb 2016 and why we hired more help in this area. This is the most important part of our operation as we do not want you to be waiting because we have an item that was pre ordered just sitting around storage, this is not happening and we encourage people to try our in stock orders if you wan't to understand just how fast we ship out items that arrive or are in hand with our warehouse.

[drifand]

That is a quite a bit of jump in rewards as is focused on rewarding the big spenders while $500 only get you $10. I guess its a weigh up on their business review.

[reillyd]

Unicrom table lamp anyone? (http://www.premiumcollectables.com.au/products/tf-g1-u01-transformers-unicron-table-lamp)

[spiderken17]

So am I reading that correct that 1000 energon points gets $85 discount from April 1?

[Gen Jay]

So am I reading that correct that 1000 energon points gets $85 discount from April 1?

Yes, instead of A$65 currently

[Sparks]

I cashed out the $65 a few times last year, it's a great feeling, so the $85 will be great.
I really want to love PC, hopefully they will get on top of their customer service issues.

[drifand]

I cashed out the $65 a few times last year, it's a great feeling, so the $85 will be great.
I really want to love PC, hopefully they will get on top of their customer service issues.

absolutely, I didn't buy anything even when they apologised and gave 20% off < there was nothing to buy at that time actually.
To me, I actually prefer small discounts for the small spenders and big ones to big spenders. The new points system if more heavily focused on you keeping your points till you reach a 1000 rather than spending at 500.

well hopefully they get their customer service sorted as my mails are still unanswered though a few were solved.

[Jellico]

So $1 = 1 point?

Do the points expire? It has taken me a year to get up to 600 points and I can't see the pace picking up.

[1AZRAEL1]

So $1 = 1 point?

Do the points expire? It has taken me a year to get up to 600 points and I can't see the pace picking up.

$1 = 1 point has always been the case, shipping dollars not included.

They don't expire, unless you "cash out" a coupon, that expires after a year I believe.

[drifand]

$1 = 1 point has always been the case, shipping dollars not included.

They don't expire, unless you "cash out" a coupon, that expires after a year I believe.

In his case I would cash out this month before the new point scheme if he is not seeing himself spending.

[OptimusNerd]

I must say, from a purely financial standpoint, this moves their already generous loyalty program even further in the + scale.

Yes, obviously the changes are meant to encourage repeat customers, but look at it this way:

The new discount is equivalent to an 8.5% cash-back reward on prices that were already (largely) the best around. That more than offsets the financial implications of pre-payment.

So, I won't discount the issues people have with delays and lack of communication, but for me the $$$ is the biggest decision maker in where to send my business.

[MEEEGGGAAATTTRRROOONNN!!!]

News from FB (https://www.facebook.com/premiumcollectaus/posts/1390346984320219):


SNAP SHOT PRE ORDER UPDATE 17/3

*if your product is not listed, check the website or email cservice@premiumcollect.com.au
any comments below this thread will be removed if related to items not listed on this weekly list.

We will feature 4 of the most enquired about pre-orders each week in popular categories. ( Twitter, EMAILS , online forms )

TAKARA TRANSFORMERS -

Transfomrers Legends LG-41 Leo Prime- - shipment due end of march

MP-34- - Shipping commenced early march, shipping thoughout march taking place.

Liokaiser Hasbro - 98 percent dispatched - remaining 10 units due end of month

MP-35 Shipping commenced early march, shipping thoughout march taking place.

HASBRO TRANSFORMERS

Hasbro Titans Return Deluxe Wave 3 Bundle- 98% orders completed - final shipment due in a weeks time

Hasbro Masterpiece Soundwave - Supplier Delayed - Shipping started late feb. Shipping still ongoing in march

hasbro sixshot- - OUR STOCK is due end of MARCH

HASBRO MP SHATTERED GLASS - 90% orders filled - Shipping remainder this Month when final batches due in

3RD PARTY BOTS

Maketoys Contactshot - due in 10 days

Fantoys Grinder - Due end of this month early april.

Tfc ironshell- end of march

DX9 D10 Hanzo- end of march

Bandai SH Figuarts -

S.H. Figuarts - gx-71 go-lion - shipping since feb, final 6 units due to arrive end of month.

S.H. Figuarts Captain America Civil War - War Machine Mark 3 TamashiWeb Exclusive- end of march

S.H. Figuarts Dragon Ball Z - Perfect Cell Premium Color Edition TamashiWeb Exclusive - Due in approx 6 days

S.H. Figuarts Han Solo- Harley - dispatch due to commence end of next week.

MARVEL LEGENDS HASBRO

SANDMAN BAF- 99 PERCENT FILLED- FINAL ORDERS SHIP NEXT WEEK-
GOTG 2 BAF = Shipment due end of March

Marvel Legends Warlock Baf - due to arrive march/ Early April

HOT TOYS -

Han Solo, Star Wars: TFA 1/6th Scale, Hot Toys MMS 374- due end of march

Scarlet Witch, Capt America: Civil War 1/6 Hot Toys MMS 370- supplier dispatching next week, anticipate last week of march to start dispatch

Suicide Squad - The Joker Toy Fair Exclusive Hot Toys MMS373- pre orders now shipped, some in stock left.

Star Wars

AT PLAYSETS - 90 PERCENT shipped- last batch due in 10 days

WAVE 10 BLACK - DUE END OF MARCH

CLONE TROOPER SET - 98 percent shipped - last batch due end of march
Anovos helmets - kylo ren and deathtrooper helments due 25th march to arrive

[llamatron]

News from FB (https://www.facebook.com/premiumcollectaus/posts/1390346984320219):

Liokaiser Hasbro - 98 percent dispatched - remaining 10 units due end of month

Are they seriously suggesting that they sold 500 Liokaiser sets??? :D ;)

One of those 10 is mine.

[OptimusNerd]

Are they seriously suggesting that they sold 500 Liokaiser sets??? :D ;)

One of those 10 is mine.

well one of them is mine too... but I decided to order Lio very very late (several weeks after it went live, I think)

[Raider]

well one of them is mine too... but I decided to order Lio very very late (several weeks after it went live, I think)

Same here, although not on the lateness, I would have been one of the first to order... I am kinda wishing they would stop giving a % as I am getting more and more annoyed that I always seem to be in the last 2-10% lately...

[davieanix]

I guess 1 is mine too!

[Other]

What a coincidence, the four of you and also me as well make up half of the remaining orders if the only 10 units left part is true.

[Megatran]

Dat funny (http://s.quickmeme.com/img/5d/5d5a39efbccbe2407aa549b2ed56776728a289ceb2dfbcb82b 49757ba2f49331.jpg) ... if it wasn't serious.

[Fungal Infection]

I'm also waiting on a Liokaiser so that accounts for 6 of them.....

[MEEEGGGAAATTTRRROOONNN!!!]

News from FB (https://www.facebook.com/premiumcollectaus/posts/1391221854232732):


To provide more clarity about our previous post about customer service, we are currently hiring and training more people to handle our increased demand, as a small business we have to roll things out a little slower than a large business might, and make sure it doesn't impact on our drawcard prices, but once this dept increases in size we will be putting a guarantee on repsonse times, and if they are not met we will be offering store credits as we are that confident it will be game changer for the service levels .

[WeallscreamforStarscream]

for those who support a business like PC.. PC came into a local market that was thriving and just bullied everyone else out of business. Now instead of supporting the one main supplier that's local who put the others out, i purchase from overseas where there service is great and the prices competitive.

PC, why bite off more than you can chew? just to be greedy and try to 'own' the local market?

not the kind of business i support. GL to everyone waiting on product from them.

[aching878]

The inevitable 20% price hike across all items must be following close behind since PC was adamant back in nov (http://www.otca.com.au/boards/showpost.php?p=542513&postcount=2542) improvements such as what they are announcing now can only happen with a price increase to everything.

[spiderken17]

I have had only good experiences with PC but as soon as they start to go pear shaped like others have i will shop somewhere else. If the prices aren't really good they will suffer as there is will be no reason to put up with poor service. It will be interesting to see how the client base responds to significant price increases.

[Golden Phoenix]

I'm also waiting on a Liokaiser so that accounts for 6 of them.....

I make 7.

3 to go.

[Verno]

MP-34- - Shipping commenced early march, shipping thoughout march taking place.
Shipping since early March? Has anyone received their Cheetor from PC yet? I sure haven't.

[Other]

Shipping since early March? Has anyone received their Cheetor from PC yet? I sure haven't.
Mine shipped on the 8th

[Verno]

Mine shipped on the 8th
Was yours the standard version, or the one that comes with the little Primal statue?

[Shirokaze]

Shipping since early March? Has anyone received their Cheetor from PC yet? I sure haven't.

Yeah I received mine, shipped the 7th, no Primal statue though. Order placed within the first 60 seconds of going live.

[Verno]

Yeah I received mine, shipped the 7th, no Primal statue though. Order placed within the first 60 seconds of going live.
Perhaps the normal Cheetors came in, but the Hasbro Asia ones haven't.

According to my account, I placed my order on August 5th at 10:17pm. How far behind you was I?

[Shirokaze]

Perhaps the normal Cheetors came in, but the Hasbro Asia ones haven't.

According to my account, I placed my order on August 5th at 10:17pm. How far behind you was I?

August 05, 2016 09:01PM, though from the experiences shared in here, not sure how much of a bearing that actually has on when you'll receive him :o I think I just lucked out this time.

[davieanix]

So just to reference for others, I ordered my Liokaiser on October 4th, I'm sure I would have been one of the last.

[Verno]

August 05, 2016 09:01PM, though from the experiences shared in here, not sure how much of a bearing that actually has on when you'll receive him :o I think I just lucked out this time.
Even if it's alphabetical, I'm still screwed :p

[Golden Phoenix]

So just to reference for others, I ordered my Liokaiser on October 4th, I'm sure I would have been one of the last.

I ordered July 23rd. Date ordered may not much to do with it :/

[1AZRAEL1]

for those who support a business like PC.. PC came into a local market that was thriving and just bullied everyone else out of business. Now instead of supporting the one main supplier that's local who put the others out, i purchase from overseas where there service is great and the prices competitive.

PC, why bite off more than you can chew? just to be greedy and try to 'own' the local market?

not the kind of business i support. GL to everyone waiting on product from them.

Bold claim. How did they bully others out of business?

[aching878]

for those who support a business like PC.. PC came into a local market that was thriving and just bullied everyone else out of business. Now instead of supporting the one main supplier that's local who put the others out, i purchase from overseas where there service is great and the prices competitive.

PC, why bite off more than you can chew? just to be greedy and try to 'own' the local market?

not the kind of business i support. GL to everyone waiting on product from them.


Bold claim. How did they bully others out of business?

Given their pricing structure was & still is on average 30-40% cheaper than all local Competitors across all their products, Predatory Pricing (https://www.accc.gov.au/business/anti-competitive-behaviour/predatory-pricing) comes to mind.

They basically undercut the other local competitors out of the market

[Darkness]

Given their pricing structure was & still is on average 30-40% cheaper than all local Competitors across all their products, Predatory Pricing (https://www.accc.gov.au/business/anti-competitive-behaviour/predatory-pricing) comes to mind.

They basically undercut the other local competitors out of the market

Correct. You all can make claims of supporting local all you like, but all you're really doing is supporting your own hip pocket and it's helping pc put other local retailers out of business. Not one of you would support if it meant it cost you even 5% more than purchasing from overseas

[Smint]

Given their pricing structure was & still is on average 30-40% cheaper than all local Competitors across all their products, Predatory Pricing (https://www.accc.gov.au/business/anti-competitive-behaviour/predatory-pricing) comes to mind.

They basically undercut the other local competitors out of the market

AKA a free market. Even the ACCC admits it's not easy to prove predatory pricing - there's no hard rule as to how much they're allowed to discount their prices. It's a niche market too which makes it even more difficult. Why has no one considered the local competitors are settings their prices too high?

No ones stopping the competitors from developing their own rewards schemes or even...lower their prices. In fact i'd consider paying a little bit more if i knew i'd get my toys on release date or shortly after but not 40% more.

if you want good service and dont like to wait then pay the 40% mark up from another store, for everyone else there's PC. So long as PC remain reliable i'll continue to support them.

[aching878]

No ones stopping the competitors from developing their own rewards schemes or even...lower their prices.

if you want good service and dont like to wait then pay the 40% mark up from another store

Let's use 3P TF as a example, what many wouldn't know is that the heavily discounted pricing are either on par or even below the RRP in china.

When you take into account warehouse storage, shipping, handling, tax & tariffs and all that jazz and your still able to make it cheaper than the country of origin half a world away, its a god send for customers after the biggest bang for their buck but there's no denying there are some magical number crunching in the backend.

Unfortunately for most competitors since they are small in nature , its not sustainable and logical to price/lower their price to the realm or near cost or even below at times, which in the end cost them their place in the market place.

This then links back to WeallscreamforStarscream original point where other competitors has been essentially outed from the market.

So even if people want to spend that extra and buy from another, they can't since there are now minimal choices locally.

[reillyd]

These comments are REALLY off-topic guys. They do not cover new items or updates.... There is a feedback thread for you to post conspiracy theories and business practices.

[1AZRAEL1]

I remember a time when this thread was about updates and new items...

[OptimusNerd]

Oh I like a good bit of conspiracy with my coffee on a Monday morning!

edit: my post moved to the feedback thread (http://www.otca.com.au/boards/showpost.php?p=553648&postcount=1228).

[Verno]

PC have a link to a survey on their FB page (https://www.facebook.com/premiumcollectaus/) regarding all these issues.

[ZoonMaster5000]

PC have a link to a survey on their FB page (https://www.facebook.com/premiumcollectaus/) regarding all these issues.

An interesting selection of questions. Hopefully this gives them a bit more insight on where to head in terms of being a more successful business.

Anyone still waiting on inferno? Pc said there was still 10% to ship, I noticed people getting inferno last week then nothing. Ive emailed them but we all know what that's like.

[drifand]

An interesting selection of questions. Hopefully this gives them a bit more insight on where to head in terms of being a more successful business.

Anyone still waiting on inferno? Pc said there was still 10% to ship, I noticed people getting inferno last week then nothing. Ive emailed them but we all know what that's like.

A friend of mine is still waiting on Thrust, inferno, Skywarp, Hasbro Soundwave, and Grapple and Cheetor. Not sure when they are going to send them out.

[laproblematique]

A friend of mine is still waiting on Thrust, inferno, Skywarp, Hasbro Soundwave, and Grapple and Cheetor. Not sure when they are going to send them out.

I have yet to receive shipping notices for all of the above as well.

[Nevac]

Still waiting on both Inferno and Grapple

[Ploughmans Lunch]

Still waiting on Megatronia, MP Soundwave and other Legends figures.

[Gen Jay]

Tbh I think the survey is quite an insult to the customers. Don't see the point.

[Gen Jay]

Apologies for sidetracking.

I've received MT Jazz last Tuesday. Still no updates or response on FT stomp x. That's 4 enquiries via customer service in the last month.

[1AZRAEL1]

Any updates for the 'Friday Update List' from Premium Collectables?

Edit:

Just looked at the Megatronia link on PC and they have updated the ETA date to March.

Just like the NBN coming to my area..............slowly :(

No product updates yet. And NBN won't be coming to my area for at least 2 years too :(

[Sparks]

48hrs is reasonable, since I've had plenty just unanswered. I'm glad they will be implementing this and hoping for the best.

[ampoldj]

So how do you contact them now? I got confused with premiumcollect and premiumcollectables email ad thing. Before til february i get decent replies thru the website inquiry form which is cservice but this month i dont get any :confused:

[Megatran]

^ Email cservice@premiumcollect.com.au

[Verno]

Still waiting for Cheetor. Being one of the first to pre-order obviously doesn't mean a thing.

[Ark-Ivor]

MP-34- - Shipping commenced early march, shipping thoughout march taking place.
MP SKYWARP - - batch arriving later this week , more arriving early april
MP-35 Shipping commenced early march, shipping thoughout march taking place.
Hasbro Masterpiece Soundwave - - Shipping started late feb. one shipment arrived last week, more early april
HASBRO MP SHATTERED GLASS - 95% orders filled - Shipping remainder this Month when final batches due in

Great news, but what about MP Ramjet?

I'm still waiting on MPs Ramjet, Beast Convoy, Skywarp, Inferno, Cheetor, Grapple - despite one coming out every few months it seems I've gone a year without any, even though I've bought 'em all. :confused:

[OptimusNerd]

Great news, but what about MP Ramjet?

I'm still waiting on MPs Ramjet, Beast Convoy, Skywarp, Inferno, Cheetor, Grapple - despite one coming out every few months it seems I've gone a year without any, even though I've bought 'em all. :confused:

Wait, you didn't mention Thrust... did you get a Thrust? :)

[Ark-Ivor]

Wait, you didn't mention Thrust... did you get a Thrust? :)

Yes, eventually, from YaHobby.com, not from PC since their site just kept saying "Sorry, this product is temporarily out of stock." from the moment it was listed. I was refreshing and checking about eight times each day for a fornight for Thrust to be in stock, never happened, so I took the next cheapest online alternative.

Even so I didn't receive Thrust until January due to YaHobby having an exchange rate error. I'd paid through their own sites Paypal interface 1 US cent more than they were expecting, meaning they'd registered an incorrect payment amount, and they didn't check to find out that it was an over payment and not an underpayment until I started pestering them to find out where my order was. Mind you I never got that 1 cent back.:p

At first I had the same PC ordering problem with MP Megatron and LG Dinosaurer, but they both came up as in stock on my third day of trying (pheww).

[llamatron]

Latest update from FB:
MP-34- - Shipping commenced early march, shipping thoughout march taking place.
MP-35 Shipping commenced early march, shipping thoughout march taking place.

... and throughout April, and May, and June, and July... :rolleyes:

[Initial_G]

... and throughout April, and May, and June, and July... :rolleyes:

^
This :rolleyes:

[Raider]

Please remember this thread is for new items and updates. There is a dedicated feedback thread elsewhere (http://www.otca.com.au/boards/showthread.php?p=554313#post554313).

[Raider]

New post on PC facebook page. Apparently they are going to be selling reprolabels. But you'd still probably get them quicker ordering directly from the US...

This will make me more inclined to purchase stickers pending price. Good to whack them onto $100 orders for free shipping I hope. Expense was always prohibitive on something I see as a luxury.

[1AZRAEL1]

Please remember this thread is for new items and updates. There is a dedicated feedback thread elsewhere (http://www.otca.com.au/boards/showthread.php?p=554313#post554313).

I remember a time when this was an updates thread... :rolleyes:

[DELTAprime]

Anyone gotten any word from PC as to when UW Baldigus and MP Megs are expected to start going out?

[Raider]

People care about toys other than transformers? Well I'll be :p

[1AZRAEL1]

Apparently lol

[Megatran]

FB Update

SNAP SHOT PRE ORDER UPDATE 3/4 -

MP-35 Shipping commenced early march, shipping thoughout march taking place.
I'll leave people to decide what to make of it.

EDIT: questions / comments on said item are also made on FB.

[FruitBuyer]

I have Primal waiting for me at my local Australia Post, which I'll pick up tomorrow. This has done a lot in alleviating my concerns despite how long it has taken.

[MayzaPrime]

I have Primal waiting for me at my local Australia Post, which I'll pick up tomorrow. This has done a lot in alleviating my concerns despite how long it has taken.

Awesome... :D

I am still waiting and its almost 12 months since I preordered it :(

[GoktimusPrime]

MP-35 Shipping commenced early march, shipping thoughout march taking place.
^This was posted in an April update? :eek:

[Raider]

...anyone get anything from PC recently?

I'm still waiting on a bunch of things, mostly mp primal mp cheetor UW megatronia and baldigus and perhaps more I've forgotten :confused:

I think a lot of people are still waiting on all of those. I certainly am. I wasn't aware they had started posting megatronia or baldigus yet.

[gamblor916]

Does the general masterpiece releases from PC come with coins?

[drifand]

Does the general masterpiece releases from PC come with coins?

seems like roll of the dice where first lot of infernos I have heard people getting the metal prime and the recent ones didn't.

[OptimusNerd]

The PC website is down... this is it, the end of the world!

They've obviously collapsed in financial ruin!!!


http://i.imgur.com/JKnH9Sj.png

j/k

[drifand]

The PC website is down... this is it, the end of the world!

They've obviously collapsed in financial ruin!!!


http://i.imgur.com/JKnH9Sj.png

j/k

up and running with new items I think. So how many panic?

[1AZRAEL1]

He was being facetious. Websites go down occasionally, just looks at the issues OTCA had over the weekend and previously

[Initial_G]

latest snapshot!

*snip*
MP-35 Shipping commenced early march, still shipping batches in april
*snip*


So basically no real updates on this one since these updates started? :D

[drifand]

this is why, they should not copy and paste especially March should be removed and say ongoing, (expecting more batches etc...). Pretty sure some people will get pissed at the update which is not update, even though if PC had not done so intentionally.

[Verno]

They must be having trouble getting stock of Cheetor. There is no other explanation for the delay. But is that kind of information included in the update? Of course not.

[Ploughmans Lunch]

These updates aren't actually very helpful, in hindsight, haha.

[laproblematique]

I'd love to see specific dates and quantities as to what is expected in the next batch.

Continuing to ship in month x and beyond for a figure released almost six months ago shouldn't cut it.

[drifand]

These updates aren't actually very helpful, in hindsight, haha.

and I don't disagree, is just a matter of time people will just get pissed.
Its a once a week thing so they should do it right.

[Smint]

These updates aren't actually very helpful, in hindsight, haha.

Lol i also find it amusing. That and that their updates are also delayed...

[Kranix]

So since the update does not mention MP33 Inferno and starts at MP34 does that indicate that for PC their allocations of MP33 are filled? Or just majority filled so not worthy of mention?

[Raider]

So since the update does not mention MP33 Inferno and starts at MP34 does that indicate that for PC their allocations of MP33 are filled? Or just majority filled so not worthy of mention?

Probably the latter.

[OptimusNerd]

So since the update does not mention MP33 Inferno and starts at MP34 does that indicate that for PC their allocations of MP33 are filled? Or just majority filled so not worthy of mention?

Well I interpret that as "no change since it was last mentioned", but that's just me being an optimist. The fact that search has been disabled on their FB page makes it a bit of a pain.

The 3/March update
"MP-33- 70% orders filled - Shipping remainder this Month with final batches due in"

So obviously that's not happened yet.

[Initial_G]

It's all random :P

The last few updates mentioned FT Sovereign/Grinder ~ end of March / April ... but they appear to have been dropped from the most recent update. I highly doubt those orders have been filled. If they just put a bit more effort into these weekly updates, they would stop a lot of the email queries which just add to the backlog >_>

[Jellico]

So since the update does not mention MP33 Inferno and starts at MP34 does that indicate that for PC their allocations of MP33 are filled? Or just majority filled so not worthy of mention?

Isn't it meant to be based upon who is getting the most query emails this week?

[drifand]

My friend is still waiting on skywarp, inferno, Grapple and Thrust, for those are waiting. It will be nice if someone post an update if any of those shipped this month.

[DarkHyren]

I know other people waiting on Soundwave, Inferno, Grapple and a few others.
They definitely have not sent out all their Inferno orders, I'd guess the same 30% are still waiting on their orders

[MayzaPrime]

OfI am still waiting for Primal, Inferno, Grapple, Cheetor and Megatron (yes the last 2 are new :D)

[Raider]

PC will not be stocking the TR Chaos on Velocitron set. They have advised that they usually will offer other exclusives so long as they are not TRU but no confirmation yet on whether they will stock TR Siege on Cybertron set.

[DELTAprime]

I ordered several items as soon as the preorders went up including MP Megatron. Do many people tend to pay for that service to skip to the front of the line that PC offers? I'd hate to have my Megatron bumped a long way down the queue because I used free shipping. Also the idea of paying to skip to the front of the queue seems shady in general.

[ZoonMaster5000]

I ordered several items as soon as the preorders went up including MP Megatron. Do many people tend to pay for that service to skip to the front of the line that PC offers? I'd hate to have my Megatron bumped a long way down the queue because I used free shipping. Also the idea of paying to skip to the front of the queue seems shady in general.

Don't think the express option was available for mp megs. So no need to worry on that front

[hYpNoS]

PC will not be stocking the TR Chaos on Velocitron set. They have advised that they usually will offer other exclusives so long as they are not TRU but no confirmation yet on whether they will stock TR Siege on Cybertron set.

I don't get this, they were selling that groot marvel legends figure which IS a tru exclusive, I don't quite understand...

[Raider]

I don't get this, they were selling that groot marvel legends figure which IS a tru exclusive, I don't quite understand...

Well they didn't expressly state it but perhaps they meant transformers exclusives. Either way that's what they said so need to source from elsewhere.

[hYpNoS]

Well they didn't expressly state it but perhaps they meant transformers exclusives. Either way that's what they said so need to source from elsewhere.

Well hopefully tru gets some stock in while I wait for it to go on clearance like with the cw box sets.

I nearly pulled the trigger on stickimus prime on ebay for $20 more than retail...I don't know what I was thinking.

Oh well, back to waiting for my pre-orders from pc to come in, I take it no one got any shipping notices yet?

[danny-boy]

Don't think the express option was available for mp megs. So no need to worry on that front

I paid $35 to jump the queue. It was available during checkout. It's going by road delivery but as long as I'm at the front of the queue I'm good. They better honour it or all hell will break loose.

[drifand]

I paid $35 to jump the queue. It was available during checkout. It's going by road delivery but as long as I'm at the front of the queue I'm good. They better honour it or all hell will break loose.

good luck.
Let us know if you get it faster than the rest.

EXPRESS SERVICE IS NOT AVAILABLE FOR THIS ITEM.

[Verno]

Hi Chris,
We sincerely apologize for the delay. We would wish to inform you that your order for the Takara Tomy MP-34 Cheetor will be available by the end of April.
Regards,
Customer Service

“Will be available by the end of April” – What does that mean exactly? Does that mean it will have arrived at my door by the end of April? Or you will be getting more stock of it by the end of April?

Hi Chris,
Sorry to confuse you. This means that We will be receiving the shipment before the end of April and your order will be delivered as soon as possible.
Regards,
Customer Service
If only they'd communicated when they'd be getting stock at the beginning, a lot of anxiety would have been unnecessary. But that's some semblance of progress I guess.

[drifand]

If only they'd communicated when they'd be getting stock at the beginning, a lot of anxiety would have been unnecessary. But that's some semblance of progress I guess.

I think they can't because if it's on a boat they only can guess when it may come. Best was to say that the shipment was shipped out on this date and we hope that it arrive eta date.

[Verno]

I think they can't because if it's on a boat they only can guess when it may come. Best was to say that the shipment was shipped out on this date and we hope that it arrive eta date.
Their FB updates have consistently said that Cheetor has been shipping throughout March and April. But now, they're receiving their shipment before the end of April?!

I can only surmise that the normal version has been shipping for over a month now, but the shipment mine will (hopefully) be coming in -- the one that comes with the die-cast Primal statuette -- has come from a different supplier and thus has taken longer.

But I don't know that for sure. I'm guessing.

[danny-boy]

good luck.
Let us know if you get it faster than the rest.

EXPRESS SERVICE IS NOT AVAILABLE FOR THIS ITEM.

Good luck! You can say that again. I think that's something that PC should put in the confirmation email when placing an order.

'Thanks for your order. Good luck!' :D

[ZoonMaster5000]

If only they'd communicated when they'd be getting stock at the beginning, a lot of anxiety would have been unnecessary. But that's some semblance of progress I guess.

I like how not once did they say that your order would be filled with this shipment. They would have to know how many units are coming and where you are in the processing list. Smoke and mirrors

[drifand]

Good luck! You can say that again. I think that's something that PC should put in the confirmation email when placing an order.

'Thanks for your order. Good luck!' :D

Actually If not wrong some members reported getting a refund on the shipping express option. you better clarify.

[drifand]

I like how not once did they say that your order would be filled with this shipment. They would have to know how many units are coming and where you are in the processing list. Smoke and mirrors

which I was already amused about their Megatron post, so how big is one batch? 5? 10? 50? 100?

[Koroboo]

I'm not sure if it's just generic now, but I got a response of:


Your orders will be available by the end of April.

Regards,

Customer Service

To 2 orders in a query I sent on Mar 17, one for Ramjet and one for Inferno... I'll be stoked if I actually get them :)

[drifand]

I'm not sure if it's just generic now, but I got a response of:



To 2 orders in a query I sent on Mar 17, one for Ramjet and one for Inferno... I'll be stoked if I actually get them :)

I bow my head if you get Ramjet but hell yes thats really good news for you if true.

[Initial_G]

Good luck! You can say that again. I think that's something that PC should put in the confirmation email when placing an order.

'Thanks for your order. Good luck!' :D


Actually If not wrong some members reported getting a refund on the shipping express option. you better clarify.

I don't really want to be wasting bandwidth by talking about PC but thought I'd reply to this one.

I was originally told I would receive a refund for express shipping which was added to MP36 (back in Nov 16), to date still no refund. Part of their response below ...

"Nov 17, 03:00 AEST

thanks,

refunds are processed within 5-10 days due workflow.

"

It seems their 5-10 days for refunds follows their orders fulfillment model. I've already sent multiple followup emails without response (possibly due to overwhelming backlog? o_O?

Jump ahead to a few weeks ago when their said their new CS department should be up and running ... I sent a couple of new enquiry, got the automated response, and haven't heard anything since...

one for for update on my refund, another was to ask where I was placed in the queue for my MP35, MP36 & FT Grinder orders.

I still have 4 or 5 orders pending but once those are finalised, I'm done with PC ( prob in 2018/9 sometime ).

Also, I thought I'd give them the benefit of Monday being a public holiday so no updates, but that's been and gone, so guessing it's not going to happen til next Monday >_> ... not that they have been that helpful to be honest.

[danny-boy]

Actually If not wrong some members reported getting a refund on the shipping express option. you better clarify.

I sent them an email when we last discussed this on the 30th March I think it was. I didn't expect a response and haven't received one.


I don't really want to be wasting bandwidth by talking about PC but thought I'd reply to this one.

I was originally told I would receive a refund for express shipping which was added to MP36 (back in Nov 16), to date still no refund. Part of their response below ...

"Nov 17, 03:00 AEST

thanks,

refunds are processed within 5-10 days due workflow.

"

It seems their 5-10 days for refunds follows their orders fulfillment model. I've already sent multiple followup emails without response (possibly due to overwhelming backlog? o_O?

Jump ahead to a few weeks ago when their said their new CS department should be up and running ... I sent a couple of new enquiry, got the automated response, and haven't heard anything since...

one for for update on my refund, another was to ask where I was placed in the queue for my MP35, MP36 & FT Grinder orders.

I still have 4 or 5 orders pending but once those are finalised, I'm done with PC ( prob in 2018/9 sometime ).

Also, I thought I'd give them the benefit of Monday being a public holiday so no updates, but that's been and gone, so guessing it's not going to happen til next Monday >_> ... not that they have been that helpful to be honest.

I remember when you told me about your refund last time. It's amazing they still haven't processed it.

[Jetfire in the sky]

I don't really want to be wasting bandwidth by talking about PC ......


.

LOL!! It's not 1998 :p:D

Good to see some people are starting to get replies, albeit not very specific ones.

[DELTAprime]

When did LG Trypticon go up??? I got a reply from PC last week to an inquiry I sent them the night LG Trypticon went on sale. It seems to take them a while to reply.:rolleyes:

I'm still waiting on any info on my UW Baldigus, maybe they will get around to replying to that inquiry one day.:p

[OptimusNerd]

When did LG Trypticon go up??? I got a reply from PC last week to an inquiry I sent them the night LG Trypticon went on sale. It seems to take them a while to reply.:rolleyes:

I'm still waiting on any info on my UW Baldigus, maybe they will get around to replying to that inquiry one day.:p

I ordered mine on 1/March... so I think it was that day or a day before.

[Robot_art]

Ok, I have reached my limit and dummies have officially been spit. How much of an email backlog could they possibly have? What are these customer service people doing that they haven't gotten through them all yet? There was a rumour that they were going to fold ( please note this is just something I heard and I have no evidence of any kind to support it, very possibly just some guy's opinion that was taken for something more), anyway, I would have cancelled the four or five pre orders I have with them except that you have to do this via email. I asked them over three months ago why my Ditka order was not showing as unfulfilled and was instead showing as blank( normally it says unfulfilled or fulfilled) but nothing. Is the general opinion they they are just going through a hard time and we should cut them slack or are people thinking they are on the dodge?....ok rant over....for now, but god help them I have more impotent rant in me...so....much....more

[Tober]

REMINDER

This thread is for New Items and Updates.

The Premium Collectibles (PC) (Australia) Feedback Thread is HERE (http://www.otca.com.au/boards/showthread.php?t=21536).

[OptimusNerd]

asked them over three months ago why my Ditka order was not showing as unfulfilled and was instead showing as blank( normally it says unfulfilled or fulfilled) but nothing. Is the general opinion they they are just going through a hard time and we should cut them slack or are people thinking they are on the dodge?....ok rant over....for now, but god help them I have more impotent rant in me...so....much....more

I suspect your Ditka was ordered with something else? Was that something else already delivered?

Is the "blank" you mention actually the word "partial" that just shows up in a white-ish font and therefore looks blank on some monitors?

Try clicking and dragging your mouse over the "blank"

[Kranix]

Via their Twitter account, there will be no weekly update this week. However, they are moving these updates to the PC website rather than Facebook starting Monday next week. Here's hoping for a MP Inferno update.

Thanks for the info, that's a good change I think.

I really hope to hear something about Inferno!

[drifand]

That change means they don't need to hear your whinge publicly.
In some ways good but we loose transparency here.

[OptimusNerd]

That change means they don't need to hear your whinge publicly.
In some ways good but we loose transparency here.

What transparency is being lost? The vocal unhappy customers* post negative comments... they go unanswered except by other customers that (more often than not) just spout off the list of things they're still waiting for that has nothing to do with the original post or the other comments.

I know there's a lot of unhappy customers out there, most of which are just ill-informed about the way PC operates. That's still PC's fault for not putting a big flashing sign on the front of the webpage that says "Click here to learn how we offer the best prices!"

But, I concede that ETAs are getting blown out in the last 6 months beyond PC's historical norm.


*not going to venture a guess as to the ratio of happy/unhappy, but I'm guessing there's a lot of silent content people out there.

[drifand]

What transparency is being lost? The vocal unhappy customers* post negative comments... they go unanswered except by other customers that (more often than not) just spout off the list of things they're still waiting for that has nothing to do with the original post or the other comments.

I know there's a lot of unhappy customers out there, most of which are just ill-informed about the way PC operates. That's still PC's fault for not putting a big flashing sign on the front of the webpage that says "Click here to learn how we offer the best prices!"

But, I concede that ETAs are getting blown out in the last 6 months beyond PC's historical norm.


*not going to venture a guess as to the ratio of happy/unhappy, but I'm guessing there's a lot of silent content people out there.

transparency in the sense that you can see who has received what and who are still waiting for what.

I dont think the ratio is that high, especially how things are going this year.
I hope it come to their senses not to take high volume orders as the wait times are way beyond norm.

[yoshi594]

I find it weird that they didn't put the same message on fb as they did on twitter. Putting the update only on their website is a bad move as it'll most likely increase the amount of comments about product updates/service reviews on every listing they put up

[iscreamonstars]

Premium Collectables
April 5 at 1:07pm ·
Thanks to those who completed the survey, we will share some of the main results next week.

It's now the 21st and i haven't seen any results.

What is happening with BC ( few started calling them budget collectables, they call themselves beyond caring)