premiumcollectables (Australia) new items and updates

[millhouse]

Pre-ordered Hasbro Fort Max

Same. :)

[Seraphim Prime]

Pre-ordered Hasbro Fort Max

+1

At $160, I can't imagine there being a better price around when he finally gets released at retail.

PC now has $400 of mine in preorders! Victorion, MP Primal, and Fort Max!

[jazzcomp]

Where is the link?

[BruiseLee]

Where is the link?

PC took it offline around 2am this morning to review the orders. Keep an eye on the PC front page for the link when it returns.

[OptimusNerd]

Where is the link?

They took it down at 2AM because (I'm guessing) their automatic inventory controls weren't working and they wanted to make sure they didn't oversell.

They haven't posted anything about it yet -but I suspect it will go back up again at some point today. Unfortunately that just means waiting.

[jazzcomp]

Oh, man :( Yeah, no announcement. Checked FB as well.

$160 is a bit pricey when compared to Metroplex at $100/$120ish. Only TRU priced him at $200.

[OptimusNerd]

Oh, man :( Yeah, no announcement. Checked FB as well.

Give it time. I think they were having some major tech issues last night and rather than just delaying the whole thing outright, they left it open for a while to avoid the wrath of the uber-keen :rolleyes:

Or actually, they just wanted to be good to the uber-loyal.

[OptimusNerd]

$160 is a bit pricey when compared to Metroplex at $100/$120ish. Only TRU priced him at $200.

The market has changed. The leaked/rumoured pricing for Hasbro Fort Max in the US is $149 USD.

[MEEEGGGAAATTTRRROOONNN!!!]

PC now has $400 of mine in preorders! Victorion, MP Primal, and Fort Max!

Only $400? :p


$160 is a bit pricey when compared to Metroplex at $100/$120ish. Only TRU priced him at $200.

Times have changed -- Takara's Fort Max has an RRP of 25,000 JPY (~AU$307), and PC has him for AU$240, so AU$160 for the Hasbro version is well within acceptable limits (cheap even) when you factor in the Japanese price as a measure of the figure's worth.

[prjkt]

I think I got my Metroplex back in the day for about $150, so the extra size/bulk of Fort Max and the lower AUD/USD exchange rate makes this a steal. Still happy with the Takara version as I end up redeeming $65 worth of points bringing him to $175.

[DaptoDog]

$160 is a bit pricey when compared to Metroplex at $100/$120ish. Only TRU priced him at $200.

I was originally thinking the same. But I ended up ordering through PC because I now think that $160 is probably what it will sell for at Target or Myer during a typical sale. There is a chance that it will go for $100-120 on clearance but it all depends on how much stock is brought in and how it sells through.

[OptimusNerd]

Hasbro Fort Max live again, for $169.

[jazzcomp]

Hasbro Fort Max live again, for $169.
Price increase?

[BruiseLee]

Price increase?

Yup but just $10 more.

[davieanix]

Anyone got their Ramjet yet?

[DaptoDog]

Anyone got their Ramjet yet?

Not me, yet to receive a shipping notification.

[spiderken17]

Got my shipping notification tonight, 10 minutes after I arranged my MP cabinet.....time to re-organise :)

[ZoonMaster5000]

I got my shipping notice yesterday as well but sadly mine will have to just stay in the box until I can make some more room :(

[jazzcomp]

Received Ramjet

[MEEEGGGAAATTTRRROOONNN!!!]

Anyone got their Ramjet yet?

Got my notification on the 31st of March for a first round Ramjet (ordered within the first minute).

[GoktimusPrime]

What's the procedure for changing shipping address for a backlog of pre-ordered toys?

[davieanix]

Hmmm I'm almost certain I ordered my Ramjet first round but I haven't been sent any notification

[MEEEGGGAAATTTRRROOONNN!!!]

What's the procedure for changing shipping address for a backlog of pre-ordered toys?

On your account page hit "View Addresses" then once in that section (Manage Account Address) you can add, edit or delete.


Hmmm I'm almost certain I ordered my Ramjet first round but I haven't been sent any notification

First round Ramjets were $185, second rounds were $200 -- what price did you order yours at?

[DaptoDog]

Hmmm I'm almost certain I ordered my Ramjet first round but I haven't been sent any notification

Mine was definitely first round too but I wouldn't sweat it, I'm sure our shipping confirmations will come through soon.

[davieanix]

Cheers guys. Was definitely 185. =)

[llamatron]

What's the procedure for changing shipping address for a backlog of pre-ordered toys?

I emailed their cservice address to change already placed orders as I couldn't find a way to do it in the online account system. They did the change on their end within a day or two.

[drifand]

What's the procedure for changing shipping address for a backlog of pre-ordered toys?

Add new address to your account and then message them with the order numbers and which address you want if you still keeping existing address as preferred address.

[OptimusNerd]

Looks like it goes live tonight at 8:30PM. No word on pricing.

[Krayt]

Looks like it goes live tonight at 8:30PM. No word on pricing.

Where'd you get that info?

[MEEEGGGAAATTTRRROOONNN!!!]

Where'd you get that info?

There's a countdown clock at the top of the front page of their website -- looks like it's running ahead as well.

[Krayt]

Ahhh... Doesn't show on iPad... And I was looking fb and website

[ampoldj]

$99.95 looks too much for a character i already have :(

[MEEEGGGAAATTTRRROOONNN!!!]

$99.95 looks too much for a character i already have :(

It's pretty much the going rate for TTMall exclusives unfortunately -- Clampdown was the same price.

[nsm034]

boom , done

[MayzaPrime]

Ordered :D

[OptimusNerd]

If anyone else is getting the "out of stock" or other inventory related messages at checkout (white screen), try logging out and back in before adding it to your cart. I've had this problem the last couple of purchases.

[nsm034]

and cheaper than AE :eek:

[DaptoDog]

and cheaper than AE :eek:

AE is selling it for 1000¥ more than TakaraTomyMall! Wonder if they're simply buying them off the site and reselling? But then how does PC get it cheaper than the landed price from TakaraTomyMall?

Only thing I find cheeky is the $99.95 price, most people won't be buying anything else since most pre orders are sold out so it ends up being $106.90 including shipping. But still a great price.

[MEEEGGGAAATTTRRROOONNN!!!]

But then how does PC get it cheaper than the landed price from TakaraTomyMall?

They're getting the Asia edition stock, which isn't limited, so they can cut a better deal with their suppliers etc; plus you're likely to get a bonus coin as well.

[DaptoDog]

They're getting the Asia edition stock, which isn't limited, so they can cut a better deal with their suppliers etc; plus you're likely to get a bonus coin as well.

Ah ok, yes now I remember that was the case with Clampdown also.

[Raider]

Just noticed PC has a link on their site for G2 Bruticus (http://www.premiumcollectables.com.au/products/hasbro-combiner-wars-g2-giftset-bruticus) although there is no information on the page yet. Looks like they will be listing it for pre-order soon.

[OptimusNerd]

Just noticed PC has a link on their site for G2 Bruticus (http://www.premiumcollectables.com.au/products/hasbro-combiner-wars-g2-giftset-bruticus) although there is no information on the page yet. Looks like they will be listing it for pre-order soon.

Links no longer active. They're requesting offline expressions of interest on this according to their FB page.

[DaptoDog]

Hmmm I'm almost certain I ordered my Ramjet first round but I haven't been sent any notification

Just got my shipping confirmation for Ramjet.:)

[ZoonMaster5000]

Just got my shipping confirmation for Ramjet.:)

I have my fingers crossed for you that its single taped.

[Raider]

I have my fingers crossed for you that its single taped.

Well mate if it is not then let me know. If you get yours by Saturday and its double taped I can swap Ramjet too.

[DaptoDog]

I have my fingers crossed for you that its single taped.

Thanks bud, Thundercracker was so hopefully Ramjet will be too.


Well mate if it is not then let me know. If you get yours by Saturday and its double taped I can swap Ramjet too.

Mate you're a gentleman and a scholar, thanks!:)

[Premium Collectables]

giftset, due july/august

offweb only, email for invoice to pre order

[yoshi594]

giftset, due july/august

offweb only, email for invoice to pre order

please reply my emails :(

[Premium Collectables]

**** UPDATE****
As a few people may have noticed mp-14+ offer has closed.
Unfortunately we have had to make a decision to reduce TT Mall exclusive items qty, for reasons that are shedding the business in a negative light.

Even though we will fill 100 percent of all TT mall orders, it has been hard to educate some our customers in some part just how difficult it is to secure the numbers we were getting.

We had hoped price and the promise that you will get your order would make a extended tolerable to customers who ordered the product well after the pre order date opens.

This will not effect general release items as they all come from the same supplier, with the TT mall we build a few relationships to get extras.

We apologise to anyone who was fine with the current process
and happy to get figures at much lower prices.

So all future TT mall offers will be very limited in number and most likely that will allow just 1 run.

[spiderken17]

That's a bummer, I don't get what happened and why people are unhappy about good prices even if they have to wait a little. Is this a case of a few ruining it for the many?

[MEEEGGGAAATTTRRROOONNN!!!]

Damn that sucks! :(

Is there any chance of offering an allocation of these exclusives to trusted forum members just so that we don't miss out?

[DaptoDog]

Strange development. I have happily ordered the TTM exclusives through PC previously, just ordered MP-14+ through TTM directly this time to test out buying direct from Japan as insurance for future limited releases that PC may not have gotten (like EVA where they only got 2).

I have noticed some angst on the board regarding the MP Thundercracker and Ramjet pre orders, I imagine this is playing into PC's decision. Well those 8:30pm pre order starts are going to get nuts again:eek:

[ZoonMaster5000]

Strange development. I have happily ordered the TTM exclusives through PC previously, just ordered MP-14+ through TTM directly this time to test out buying direct from Japan as insurance for future limited releases that PC may not have gotten (like EVA where they only got 2).

I have noticed some angst on the board regarding the MP Thundercracker and Ramjet pre orders, I imagine this is playing into PC's decision. Well those 8:30pm pre order starts are going to get nuts again:eek:

hey is there a guide somewhere to buying from ttm directly just in case I miss out in future?

[Raider]

I just don't understand the whinging about having to wait. If you must have it as soon as it's out, then go order from somewhere that guarantees that. Don't bitch and make it worse for the rest of us who know PC is a little slower but always gets the bot to you at generally the lowest price.

So sick of seeing posts on here and FB saying "where is my [insert bot name]". Don't be so impatient people. They will arrive when they arrive and knowing the delivery date doesn't make it arrive any sooner...

[CHILENO20]

I just don't understand the whinging about having to wait. If you must have it as soon as it's out, then go order from somewhere that guarantees that. Don't bitch and make it worse for the rest of us who know PC is a little slower but always gets the bot to you at generally the lowest price.

So sick of seeing posts on here and FB saying "where is my [insert bot name]". Don't be so impatient people. They will arrive when they arrive and knowing the delivery date doesn't make it arrive any sooner...

*thumbs up* :)

[FruitBuyer]

Looking at some of the Facebook comments....what an entitled bunch of twats. Is there a male equivalent of a soccer mum?

[ZoonMaster5000]

Maybe they've been watching too much fast and furious with their overnight parts from japan:p

[MEEEGGGAAATTTRRROOONNN!!!]

I just don't understand the whinging about having to wait. If you must have it as soon as it's out, then go order from somewhere that guarantees that. Don't bitch and make it worse for the rest of us who know PC is a little slower but always gets the bot to you at generally the lowest price.

So sick of seeing posts on here and FB saying "where is my [insert bot name]". Don't be so impatient people. They will arrive when they arrive and knowing the delivery date doesn't make it arrive any sooner...

Spot on!

Thing is, if you go to the US forums, people are still waiting on stock of, say Ramjet, from the bigger players such as BBTS and TFSource!

Short of ordering direct from TTMall, there's no guarantee that ordering from larger stores will get you your figure faster! We're lucky we've even got a local store that's offering these exclusive figures in the first place!


Looking at some of the Facebook comments....what an entitled bunch of twats. Is there a male equivalent of a soccer mum?

Yeah, the level of entitlement is off the charts -- it's pathetic!

[Premium Collectables]

Spot on!

Thing is, if you go to the US forums, people are still waiting on stock of, say Ramjet, from the bigger players such as BBTS and TFSource!

Short of ordering direct from TTMall, there's no guarantee that ordering from larger stores will get you your figure faster! We're lucky we've even got a local store that's offering these exclusive figures in the first place!



Yeah, the level of entitlement is off the charts -- it's pathetic!

Sorry again guys, we know its small bunch in the overell scheme, but unfortunately those voices are the loudest.

and the expectation being set for us in a still growing phase is just not realistic , hence we tier shipments and try to reward the earlier orders.


This does not effect normal releases as we will still keep going with the 2 shipments in that process as well.

the good news is the 1st round shipment is 70 percent of total orders

and due to becoming the largest reseller in oz for our hasbro asia contact, there are some items we hope to have before the release date , so they can actually start shipping the day of the official release.

this is going to be a huge step and service we can offer to the super early pre orders we get.

We may revist the TT mall decision at a later time , we understand for those upset with PC that sometimes there is a wait, but unlike other suppliers we get the qty we order and fulfil our obligations.

We have introduced a express service fee which is optional for those who have placed an order months after a pre order opens and would be not getting a 1st round spot. We have based this on the OS prices of the figures to be shipped via EMS etc.

We are going to suggest people who dont like waiting should choose this option.

To avoid this and be at the top, pre orders open 8.30pm EST. We feel this will always be the TF offer time as it widely known as our default PO time.

Sometimes I suppose it is hard for people to understand how many orders we get sometimes. When we entered the scene we sold about 20 units of an item. very easy to manage orders that small and fast,

To maybe help people understand just how lucky we were with mp-11t

we were able to secure 168 units.

To make this possible we had to take allotments from a few suppliers .

this means we relied on 3 places to ship us items and how they chose to do so was going to have to be to there conveinance as we were sometimes taking numbers from other small clients of theirs.


I have run reports tonight, and I have not seen anyone who orders in the first 24 hours of a PO not be in the first round of shipments. I think anything beyond this runs the risk of getting the item later in the month .


also If you request an item to be attached to avoid shipping, this also means the item wont ship until the other item arrives.

PC has a very strong positive relationship with this group, and you guys will still be informed of upcoming pre orders at the same times as our facebook page.

on a positive note, hasbro giftsets are are still available offweb but hasbro has not signed off on official website or store listings.

but we have ETA and pricing so we have been promoting this so you guys get in first before we advertise on the big websites.

[Premium Collectables]

also had a few people email us today about concerns regarding maketoys products.

we have spent thousands with a authorised reseller, so any defects faults etc
that should be fixed or replaced will still be possible through us and must be under ACL law anyway , mythbusters final season started early it seems :)

[DaptoDog]

hey is there a guide somewhere to buying from ttm directly just in case I miss out in future?

I discussed the process a fair bit in the TakaraTomyMall MP Reissues thread when EVA was going up a few weeks ago.

Basically, sign up with Tenso who are a Japanese freight forwarding service. This is easy, just be aware that they have to do an ID check but that only takes a few hours to be processed.

While your waiting for ID clearance, set up an online account at TakaraTomyMall. This is where Tenso comes in handy because they help you make sure the mailing address and other personal details you input into the TakaraTomyMall account is correct. The TakaraTomyMall is in Katakana which makes it difficult to navigate on your own. I always use the google translate for each page but it's not 100%. I had a few emails back and forth with Tenso to get it all right. All the communication with them is in English.

Then actually buying from the TakaraTomyMall is reasonably straight forward and they accept international credit cards.

[DarkHyren]

Gods, I cant stand entitled little twits, I only just got my shipping notification for MP Ramjet today despite being in the first batch ordered I'm pretty sure, but I understand that these things take time and while there might be a wait on some items I'm glad to wait if it means saving $50-100, which is why I didn't run around screaming "wah wah, why don't I have mine!".
Seriously, if these people want the items yesterday instead of tomorrow they should either go to Japan and collect them or order through TT Mall directly and pay for the most expensive shipping option.
Otherwise they should shut up and grow up and learn how the world works.

Seriously, this level of complaining I wonder if all the "where's mine, wahhhh!" comments are coming from americans ordering from PC, I normally only hear that level of bitching from their kind.
If they are going to place an order with an aussie retailer to get things even cheaper then they already do they should except that it will also take extra time because first it has to come to Australia then get shipped to them.
If they want it ASAP they should pay a premium and stick to their local suppliers like BBTS

I guess I'm just annoyed because these whiners are going to make it even harder for aussie battlers to get a great deal on a nice collectible from a fantastic mob like Premium Collectables!

[OptimusNerd]

Edit: their new $35 express shipping option is effectively the same thing... so all my verbiage was moot.

Maybe you've already alluded to this, as I seem to recall reading a post about EMS-like shipping options.

Let's pick a figure... say MP-29 (which was highly anticpated, but wasn't a TT Mall exlcusive). Something that you're going to get from different sources staggered over time.

MP-29 Destron Laserwave Takara Tomy
Standard price: $169.95 (ETA: 04/2016)
+Addon first batch quick shipment (ETA: 03/2016) + $25(or +$30, whatever)

Many sites have an add-on for C9 collector's grade boxes, etc. So offer people a first batch premium and allow the patient to save a few bucks.

I understand that you've sort of already done this by offering first/second round of figures, but for me personally... I'm usually keen to order quickly because I want the best price you're going to offer, not because I have to have it on the day of release. So I might want to order ASAP, but I don't mind waiting.

Just my thoughts, apologies if it's redundant.

Edit: looked up up what your price actually was for MP-29.

[drifand]

They wont offer promises that they can't deliver especially they have to price beat Australian wide prices. There isn't any point for them to offer speed post as the entire stock comes as a whole bundle.

So give and take, if you are the impatient sort, I suggest ordering from elsewhere at higher prices. I believe PC has been very generous in their pricing and free shipping $100 policy.

There is no need to change anything as the general consensus are happy with what PC is doing and providing.

Why would I need to pay extra for being first to pre order while you took your time to pre order yours in the second run? Don't make sense and definitely a turn off. People just need to learn how to wait for good prices or pay more elsewhere and have your bragging rights which I am totally cool with that.

And if you want c10 boxes then you should buy from THAT shop at that price where you be happy.

[aching878]

we can't simply blame either side for the change given as a consumer, who wouldn't want to have their paid for goods asap.

While as a retailer they would also definitely wish to be able to provide the goods in a timely manner so everyone is happy.

The changes will help in the long run since it gives a better guesstimate on when stocks would arrive, thus setting a better delivery expectation for customers.

obviously when/if any delivery times exceeds the original estimate by weeks / months due to unforeseen circumstances, customers are entitled to inquired about this as any consumer would, while retailer would continue address delays in a professional manner so everyone is informed and on the same page.

[philby]

I don't quite understand what has happened...
Are people complaining that it takes too long to get some items? And this means PC decided to get less stock? I don't get it :confused:

[aching878]

I don't quite understand what has happened...
Are people complaining that it takes too long to get some items? And this means PC decided to get less stock? I don't get it :confused:
in a nut shell yes there has been feedback some items are taking longer than expected to arrive, at such going forward PC are reducing the number of PO on exclusive limited items so that they can ensure all can be sourced and delivered in a timely manner..

anyone can correct me if i mis-understood

[ZoonMaster5000]

in a nut shell yes there has been feedback some items are taking longer than expected to arrive, at such going forward PC are reducing the number of PO on exclusive limited items so that they can ensure all can be sourced and delivered in a timely manner..

anyone can correct me if i mis-understood

Nope that's pretty much how I read it.

Has anyone else seen the extra option at check out that moves you to the front of the line? Think it was about $35 and it allowed you to jump the queue to the front no matter how late in the pre-order you were.

[drifand]

in a nut shell yes there has been feedback some items are taking longer than expected to arrive, at such going forward PC are reducing the number of PO on exclusive limited items so that they can ensure all can be sourced and delivered in a timely manner..

anyone can correct me if i mis-understood

You got it right, which is sad as items such as future MP Trust and Dirge will be a rush for everyone to refresh and order one.

[drifand]

Nope that's pretty much how I read it.

Has anyone else seen the extra option at check out that moves you to the front of the line? Think it was about $35 and it allowed you to jump the queue to the front no matter how late in the pre-order you were.

I sure didn't see that option, but I am sure hell not in a rush for these things.

[OptimusNerd]

I sure didn't see that option, but I am sure hell not in a rush for these things.

at the white (checkout page)
http://i.imgur.com/nsdVxlq.png

Incidentally... I guess this is (more or less) what I was suggesting below, so my suggestion was pointless :) I'm used to that.

[drifand]

at the white (checkout page)
http://i.imgur.com/nsdVxlq.png

Incidentally... I guess this is (more or less) what I was suggesting below, so my suggestion was pointless :) I'm used to that.

what item is this? as I don't see it on mp grimlock as I checkout.

[ZoonMaster5000]

what item is this? as I don't see it on mp grimlock as I checkout.

I don't know about Optimusnerd's but it showed up for me when pre-ordering mp-14+ and a couple of takara legends.

[OptimusNerd]

what item is this? as I don't see it on mp grimlock as I checkout.

It was a random collection of pre-orders.

I suspect maybe they're not offering it on Grimlock because it's an in-stock item? No point in jumping the queue?

[DarkHyren]

So give and take, if you are the impatient sort, I suggest ordering from elsewhere at higher prices. I believe PC has been very generous in their pricing and free shipping $100 policy.I agree 110%. Ive actually noticed as well that a lot of the complainers have been saying things like "oh, it doesn't say on the site that there would be delays" but thing is it clearly DOES state when the item is estimated to arrive at PC (though I suspect that said people dont understand the concept of estimated or that the arrival date is for the item to be at the stores location) and they fail to use some common sense like, oh I dont know, that if you are ordering from overseas or you ordered towards the end of the pre order your item will take longer to get to you.


we can't simply blame either side for the change given as a consumer, who wouldn't want to have their paid for goods asapMe for one. I personally don't mind waiting, as I have previously said, if it means I pay $50-100 less and get little bonuses like Asian exclusive coins etc.


Nope that's pretty much how I read it.

Has anyone else seen the extra option at check out that moves you to the front of the line? Think it was about $35 and it allowed you to jump the queue to the front no matter how late in the pre-order you were.Yes, I saw it when I ordered anime Red Alert, I think this is a great option for the impatient buyers out there, the problem is that a lot of people are too self entitled so they will think they should get priority shipping AND free shipping AND pay less. As I said previously, a lot of the ones complaining about delays need a reality check.


I suspect maybe they're not offering it on Grimlock because it's an in-stock item? No point in jumping the queue?Yep, it's only for pre-orders. I hope more of the impatient complainers use this option instead of complaining so that PC doesnt end up having to limit their stock levels.
Unfortunately though it's a case of a few bad eggs spoiling the batch here and I (sadly) dont see things changing for the better :(

[philby]

in a nut shell yes there has been feedback some items are taking longer than expected to arrive, at such going forward PC are reducing the number of PO on exclusive limited items so that they can ensure all can be sourced and delivered in a timely manner..

anyone can correct me if i mis-understood

really? wow. In that case, stuff the haters. seriously. I mean come on people, "oh noes someone else in my country/the world is getting their plastic crack before me, my life is ruined". Get a grip. My MP Hot Rod came ages after other people, did I feel a slight pang of jealousy watching others play with theirs? yes. Was it bad enough to whine about, even though I was still getting one and it was coming to me regardless??? Of course not! As far as I'm concerned the last thing PC needs is getting LESS items in, seeing as how so many things are gone in a flash and then never re-stocked!

[millhouse]

I politely emailed twice regarding an ETA on Gen 2 Menasor.

I then posted politely as a comment on Facebook and received a reply (expected next week). Heck, I'd have been happy with "later this month".

Communication is key, but that said, unless you're dealing with someone with a bad rep (I had to hit TFI up a number of times for updates on my Apollyon after they publicly started shipping their delivery before I got a reply) I don't worry too much. A pinned "current status" post on their Facebook would go a long way, but hey, it's cost me $110 including shipping so I'm certainly not complaining!

[Akky82]

Me for one. I personally don't mind waiting, as I have previously said, if it means I pay $50-100 less and get little bonuses like Asian exclusive coins etc.

Yes, I saw it when I ordered anime Red Alert, I think this is a great option for the impatient buyers out there, the problem is that a lot of people are too self entitled so they will think they should get priority shipping AND free shipping AND pay less. As I said previously, a lot of the ones complaining about delays need a reality check

Good points, and the way i see it is there's a middle man (due to TTMall) and we're not in Japan so ofc it's going to take longer but these things arent like something you can pick up whenever/wherever for a good price either. Good price, local, reliable/good rep, isnt that good enough?

I missed the boat on ramjet at PC and got it from RK, and frankly due to the price difference I couldnt care less that I have it in hand already (would rather that spot on my shelf stay empty for a little longer for the sake of more money in my pocket). I preordered UW-07, cheap, free shipping, paid for it and that's that, I know its going to take longer because i understand the supply chain and people who are complaining well... yes the minority are the loudest.

[Premium Collectables]

***** LIL BIT OF NEWS*****
So we saw many reveals last weekend at Botcon, Regarding Hasbro's products coming soon.

We have just had a meeting with our Global Hasbro Supplier,

the good news is that nearly all the platinum sets and even SDCC 2016 Exclusives should be obtainable from Premium Collectables. We dont have any more info than this, but for those wondering if they would be offered by Premium the answer is yes. The only bad news to report was that the Botcon Event Exclusives are likely not going to be released globally so we might miss out.

On a different note, there has been some overwelming support to the business regarding cutting back Takara Exclusives stock during pre orders.

We know this would worry many about missing out , so to also be able to see it from our point of view as a business and respect it has been most humbling.

[millhouse]

On a different note, there has been some overwelming support to the business regarding cutting back Takara Exclusives stock during pre orders.

We know this would worry many about missing out , so to also be able to see it from our point of view as a business and respect it has been most humbling.

You guys have a tonne of support here and your efforts are always appreciated.

[MayzaPrime]

***** LIL BIT OF NEWS*****
So we saw many reveals last weekend at Botcon, Regarding Hasbro's products coming soon.

We have just had a meeting with our Global Hasbro Supplier,

the good news is that nearly all the platinum sets and even SDCC 2016 Exclusives should be obtainable from Premium Collectables. We dont have any more info than this, but for those wondering if they would be offered by Premium the answer is yes. The only bad news to report was that the Botcon Event Exclusives are likely not going to be released globally so we might miss out.

On a different note, there has been some overwelming support to the business regarding cutting back Takara Exclusives stock during pre orders.

We know this would worry many about missing out , so to also be able to see it from our point of view as a business and respect it has been most humbling.

I am very happy that I you guys are around. Stay strong and don't let the vocal minority get you down. :p



You guys have a tonne of support here and your efforts are always appreciated.

Totally agree...

[DarkHyren]

the good news is that nearly all the platinum sets and even SDCC 2016 Exclusives should be obtainable from Premium Collectables. We dont have any more info than this, but for those wondering if they would be offered by Premium the answer is yesAwesome, I'm pretty interested in the Autobot heroes set.
Will you also be getting the "Rise of Rodimus Prime" Platinum set that was shown at the Brazil toy fair?
I haven't seen if it was mentioned at botcon or not, but I dont think it was, hence my asking about this one as well.


On a different note, there has been some overwelming support to the business regarding cutting back Takara Exclusives stock during pre orders.

We know this would worry many about missing out , so to also be able to see it from our point of view as a business and respect it has been most humbling.You offer an invaluable service to a lot of us here in Aus, making collectibles available at an affordable price, making it easier for even those on a beer budget to afford champagne tastes.
While sometimes things can be rough on the loyal customers, like having to cut back because of certain unsavory elements of the community, that's hardly your fault and a lot of us understand that.
Hopefully in time some sort of balance that can make everyone happy will be found, but regardless of that, keep up the good work :)

[GoktimusPrime]

If people aren't satisfied w/ PC, then just go shop somewhere else. It's not as if PC is the world's only online supplier. :rolleyes: Continuing to use the service of a business that you're not satisfied with makes no sense.

And here's a quick comparison between PC's prices and some of their competitors, using MP Laserwave as an example. I pay on average $8 for delivery per toy via slow-slow SAL, so I'll round that up to $10. Obviously faster shipping methods will be more expensive, but let's use this as a basic benchmark.

RRP = ￥18,144 or approx. $220 before postage, $230 in total.
AmiAmi = ￥14,970 or approx. $180 before postage, $190 in total.
HLJ = ¥13,440 or approx. $165 before postage, $175 in total.
PC = $165, free postage** :cool:
Amazon JP = ￥12,419 or approx. $150 before postage*, $160 in total.
Anime Export = ￥11,760 or approx. $140 before postage, $150 in total.

So in this example PC is roughly $15 dearer than its cheapest competitor, which isn't too bad for a small business. :) Certainly MUCH better than TRU's markup (and their toys come out way slower, albeit with sexy English translated instructions :p). And as I said before, postage costs here are based on SAL which be really slow - on average about a fortnight, although I once waited 23 days. :eek: Also, being Australian based means that obtaining recompense (e.g. exchange) for say a damaged or faulty toy may be easier.

-------------------------------------------------------------------
*Unless you live in Japan, then you can enjoy Amazon's free guaranteed next day delivery service.
**In Australia only

[spiderken17]

Would a good old fashion lynching on the PC whingers be out of the question? just saying :D

[Soviet Fox]

So in this example PC is roughly $15 dearer than its cheapest competitor, which isn't too bad for a small business. :) Certainly MUCH better than TRU's markup (and their toys come out way slower, albeit with sexy English translated instructions :p). And as I said before, postage costs here are based on SAL which be really slow - on average about a fortnight, although I once waited 23 days. :eek: Also, being Australian based means that obtaining recompense (e.g. exchange) for say a damaged or faulty toy may be easier.

-------------------------------------------------------------------
*Unless you live in Japan, then you can enjoy Amazon's free guaranteed next day delivery service.
**In Australia only

Not to mention supporting an Aussie company without paying through the nose for it. Lets face it. The more bought through PC theoretically (On a good business model) the better the service will get.

[MEEEGGGAAATTTRRROOONNN!!!]

I pay on average $8 for delivery per toy via slow-slow SAL, so I'll round that up to $10.

Cheapest SAL shipping I could find by adding Shockwave to cart of the various Japanese stores you listed was 1180 yen (~AU$15) and that was from Anime Export.

So bringing the cheapest of the Japanese stores to 12,940 yen (~AU$155 -- straight calculation in XE before you add international exchange rates).

First round at PC was AU$150, second round was AU$170, but both rounds came with coins -- which are worth at least AU$10 and do not come with the Japanese release.

Also, PC gives you energon points which are worth at least AU$7.50+.

So Anime Export MP-29 = ~AU$155 (before international exchange rates if applicable).

PC MP-29 (second round) = AU$170 (minus AU$10 for coin, and AU$7.50 for energon points) = AU$152.50 (and if you managed to get in on the first round you are right royally laughing!).

On straight price alone PC wins, but you're also supporting a local that is going to be giving you deals on exclusives (eg: TTMall) and other items in the future (eg: Primal).

[drifand]

There are a few reasons why people think they are entitled to the so call quick shipping, and is because in their minds they have fork upfront and paid in full.
Pretty much I think is possible that these are the same people who also wants PC to take up Paypal so that they can cancel or file dispute and cause disruption to the business.

I am so glad PC didn't use Paypal, it would have ended up people who cant wait start doing claims and etc.....

Of course we have BBTS, HLJ and NY with their various payment or pay later options but isn't this the trade off? None of the above mentions have good rewards points.

I am glad the past 15 post or so are all understanding board members, and they all understand PC is not Hong Kong base and they don't just get the goods instantly from the factory.

[Borgeman]

I hate people. Give them something better than they had previous, and once the newness wears off they will bitch and complain until the next "better" comes along.

I actually can't believe that people have the gall to say their shipping is too slow. They've created a successful local online retailer for toys, with access to exclusives that we'd otherwise struggle to get or pay out the arse for, and these knobs wanna complain that they don't get it quickly? Piss off. Go back to ordering with BBTS or HLJ or whoever you did before hand, and stop ruining it for the rest of us.

Morons.

Edit: And to think that paying in full on preorder entitles you to anything more is ridiculous too. When you buy something, you have to pay for it 1st, IN FULL, before you own it. If you want to secure a limited item before it sells out? put your money down. It's no different from buying tickets to a megastar singer's concert months in advance and you have 3 minutes to buy then on release before they sell out. These people must live in a fantasy world

(No hate on BBTS or HLJ, they were just two that came to mind :rolleyes:)

[GoktimusPrime]

Cheapest SAL shipping I could find by adding Shockwave to cart of the various Japanese stores you listed was 1180 yen (~AU$15) and that was from Anime Export.

So bringing the cheapest of the Japanese stores to 12,940 yen (~AU$155 -- straight calculation in XE before you add international exchange rates).
I can get cheaper rates because I have contacts in Japan. I normally don't like to use this comparison because it's not an option for most people, but I'm playing Devil's Advocate and comparing PC with the absolute cheapest rate just to show how good their prices are. Because even if you have Japanese contacts and can get the cheapest prices, PC only works out to be $15 dearer. But yeah, for those who don't have this option, PC's prices work out even gooder. ;)


I hate people. Give them something better than they had previous, and once the newness wears off they will bitch and complain until the next "better" comes along.

I actually can't believe that people have the gall to say their shipping is too slow. They've created a successful local online retailer for toys, with access to exclusives that we'd otherwise struggle to get or pay out the arse for, and these knobs wanna complain that they don't get it quickly? Piss off. Go back to ordering with BBTS or HLJ or whoever you did before hand, and stop ruining it for the rest of us.
^Agreed. This is why competition exists, and competition is healthy and good for consumers.

And I think some people are suffering from amnesia too. Do they not remember what it was like importing Japanese toys before online retailers existed? :confused: :confused: I had to solely rely on my contacts in Japan to go shopping and post toys to me. These days I only ask my Japanese contact to get me something if the toy is either exclusive or comes with exclusive content that isn't available through HLJ. Otherwise I just use HLJ and now PC. Amazon JP hasn't offered bonus content since MP21 Bumblebee (battle mask).

So yeah, if people don't like PC then go use someone else. It's not rocket science. Also +1 on supporting local Aussie business. :)

[aching878]

people need to relax with all the hate to customers who wants their goods faster, this is normal consumer behavior and while some are happy to wait most are more keen to get it as soon as possible within a reasonable timeframe if one has not been defined

We can't go and fault and hate people for well, being people.

It also comes back to retailer setting a realistic expectation on eta, even if a set one is not available a guesstimate set prior to selling can goes a long way.

for example if it was set out initially that round 1 takes x weeks, round 2 takes xx weeks, and round 3 takes xxx weeks then people would have an understanding on what they are buying into and the possible turnaround if no unforeseen delay occurs.

This is from what i can see PC is doing / improving on going forward so in the long run everyone will get a better exp overall

[OptimusNerd]

people need to relax with all the hate to customers who wants their goods faster, this is normal consumer behavior...

Back in my day we had to practice delayed gratification... :cool:

https://s-media-cache-ak0.pinimg.com/736x/5a/00/48/5a004888f233669cff802c344daccfa9.jpg

[aching878]

Back in my day we had to practice delayed gratification... :cool:

https://s-media-cache-ak0.pinimg.com/736x/5a/00/48/5a004888f233669cff802c344daccfa9.jpg
http://i64.tinypic.com/4jsti0.jpg

[DaptoDog]

I have my fingers crossed for you that its single taped.


Well mate if it is not then let me know. If you get yours by Saturday and its double taped I can swap Ramjet too.

Ramjet just arrived and it's also double-taped - hopefully this doesn't start a trend! Guess I'll have to take you up on your offer please Raider. Yours came single taped and is a nice box?

[aching878]

Ramjet just arrived and it's also double-taped - hopefully this doesn't start a trend! Guess I'll have to take you up on your offer please Raider. Yours came single taped and is a nice box?
what's wrong with double taped? if its a factory double taped that is.

[DaptoDog]

what's wrong with double taped? if its a factory double taped that is.

If I was to ever sell it in the future I can't really say it's MISB because who is to say you opened it and retaped or it was done at the factory? But for those that plan to open theirs, double taped is surely better because the figure has been qc'd.

[OptimusNerd]

what's wrong with double taped? if its a factory double taped that is.

If you're not familiar with the lingo... it's basically a reference to whether the box has been opened and re-sealed. This is often done because of a different distribution channel, such as referenced in this post (http://www.otca.com.au/boards/showpost.php?p=485254&postcount=551) where another language instructions were added before being on-sold.

[aching878]

If I was to ever sell it in the future I can't really say it's MISB because who is to say you opened it and retaped or it was done at the factory? But for those that plan to open theirs, double taped is surely better because the figure has been qc'd.



If you're not familiar with the lingo... it's basically a reference to whether the box has been opened and re-sealed. This is often done because of a different distribution channel, such as referenced in this post (http://www.otca.com.au/boards/showpost.php?p=485254&postcount=551) where another language instructions were added before being on-sold.


Yep am aware of why it has been done but more so wondering why it was such a big issue if its factory taped, Dapto's explanation help clears up his reasoning.

Quoting a friend's comment on this matter "Maybe Takara needs its name etched into the tape a la FansToys. So people can tell if its official tape!:D "

but don't see that happening anytime soon.

[DaptoDog]

Quoting a friend's comment on this matter "Maybe Takara needs its name etched into the tape a la FansToys. So people can tell if its official tape!:D "

but don't see that happening anytime soon.

That's a brilliant idea!

[drifand]

lol maybe double tape will be MISSB.

On the note, It doesn't impact on the current value of MP Skywarp does it? lol
And hence, is all in the mind.

[DaptoDog]

lol maybe double tape will be MISSB.

On the note, It doesn't impact on the current value of MP Skywarp does it? lol
And hence, is all in the mind.

Yes that's because they are all double taped lol!

[Raider]

Ramjet just arrived and it's also double-taped - hopefully this doesn't start a trend! Guess I'll have to take you up on your offer please Raider. Yours came single taped and is a nice box?

Yeah mate imho both mine are single taped and in good condition. In any event I will swing by on Saturday and if for any reason you don't like either one its cool. No skin off my nose as I will be releasing them from their bonds in any event :p

PM me your address and number. I will probably be down your way around 2-3pm now.

[DaptoDog]

Yeah mate imho both mine are single taped and in good condition. In any event I will swing by on Saturday and if for any reason you don't like either one its cool. No skin off my nose as I will be releasing them from their bonds in any event :p

PM me your address and number. I will probably be down your way around 2-3pm now.

Sweet, PM sent to your LINK.

[spiderken17]

My Ramjet came single taped. If it becomes an issue for you in the future let me know as I open mine anyway so tape doesn't bother me and I am patient enough not to need to open it straight away (I still haven't opened my Apollyon from ages ago)

On another note, my Ramjet arrived today without a coin, did both order runs come with a coin or just one run?

[DaptoDog]

My Ramjet came single taped. If it becomes an issue for you in the future let me know as I open mine anyway so tape doesn't bother me and I am patient enough not to need to open it straight away (I still haven't opened my Apollyon from ages ago)

On another note, my Ramjet arrived today without a coin, did both order runs come with a coin or just one run?

Cheers mate, humbling to know so many of you guys are happy to help out other collectors. Mine also came without a coin, but being first order run (which I believe is the Japanese order) I wasn't expecting it to come with it.

[MEEEGGGAAATTTRRROOONNN!!!]

On another note, my Ramjet arrived today without a coin, did both order runs come with a coin or just one run?

I don't think it comes with a coin -- no mention on TransformersAsia.com, and there's no mention of it in the listings at BBTS and TFSource (usually they have two listings -- one with and one without coin/extra).

There's also no mention of a coin from Robot Kingdom, Loopaza or Toy Story World (on eBay).

[spiderken17]

Thanks, that's ok, I just wasn't sure since my last half dozen MP's from PC came with coins.

[GoktimusPrime]

Quoting a friend's comment on this matter "Maybe Takara needs its name etched into the tape a la FansToys. So people can tell if its official tape!:D "

but don't see that happening anytime soon.

That's a brilliant idea!
Seems like a needless cost to appease a small minority of consumers out there who'd care about this sort of thing.

[MEEEGGGAAATTTRRROOONNN!!!]

MP-14+ is back up for preorder for those who missed it.

[Premium Collectables]

MP-14+ is back up for preorder for those who missed it.

coming from one source,

so will be open until tomorrow night when our order is due.

[Premium Collectables]

mp-11nr did not have a coin produced for this model from hasbro HK at all

as you know we include coins when they are part of releases and do not charge extra,

[DaptoDog]

Seems like a needless cost to appease a small minority of consumers out there who'd care about this sort of thing.

Yeh it's not like anyone sells MISB items here on the boards each and every day.

[OptimusNerd]

Hasbro Titans Return Legends Wave 1 up for pre-order at PC now. $36.95 + shipping.
That's Wheelie, Rewind and Stripes

http://goo.gl/yDlCGm

[GoktimusPrime]

Yeh it's not like anyone sells MISB items here on the boards each and every day.
Bear in mind that adult collectors, while a growing demographic, still comprise the minority of Transformers consumers. The majority are still kids. And even among adult collectors, I'd say that the majority of us do open our toys. According to this poll (http://www.otca.com.au/boards/showthread.php?t=5581), 79% of OTCAers play with their toys. 17.65% of respondents claim that they don't play with their toys, but that's not to necessarily say that they keep them sealed either, I don't know because there wasn't a separate option for this in the poll (perhaps I should make a new poll :o). But let's say half of non-players are sealed collectors, that would make it 8.83% of OTCAers. Also bear in mind that consumers in Hasbro markets would also make up a relatively minority of TakaraTOMY's consumer base. Even if a lot of overseas collectors are purchasing their more collector-focused lines like MPs, the "bread and butter" of TFs even in Japan is still the mainline stuff aimed at kids, such as Transformers Adventures etc.

I don't think it makes good business sense for TakaraTOMY to invest in developing specially marked sticky tape to use on their toys in order to appease such a small demographic. Although there may be a lot of sealed collectors here, we don't necessarily represent the majority of the overall Transformers consumer base -- we represent part of the adult collector demographic. And the Western adult collector demographic, thus we fall under Hasbro's jurisdiction, not TakaraTOMY's.

Ultimately, if you feel strongly enough about a suggestion, I think that the best place to submit it would be directly to TakaraTOMY themselves. Unfortunately their online survey site (https://www.takaratomyfans.com/) is still geoblocked (although apparently there are ways to circumvent it if you're keen enough), however other avenues to contact them include:
Online Contact Form (https://my.tomy.co.jp/confidential/takaratomy/csc/)
Official Facebook Page (https://www.facebook.com/takaratomytoys/?ref=ts&fref=ts)
Telephone, Customer Call Centre*:
Standard Japanese = 0011-81-3-5650-1031
Osaka/Kansai Dialect = 0011-81-6-6395-1031

I would recommend using either the online survey (if you can get around the geoblocking) or calling either Customer Call Centre (if you can speak Japanese or have access to a Japanese speaker), as I've personally found those to be the most effective options. Especially the call centre one. I've never used their online contact form, and while I have posted on their FB page a few times, I've never had a response from TakaraTOMY, nor have I ever seen them act on anything that I've posted there. Anyway, just suggesting. :)

-------------------------------------------------------
*Bear in mind that Golden Week (https://en.wikipedia.org/wiki/Golden_Week_(Japan)) is coming up, so TakaraTOMY will be closed during the public holidays that fall during this time.

[DaptoDog]

Bear in mind that adult collectors, while a growing demographic, still comprise the minority of Transformers consumers. The majority are still kids. And even among adult collectors, I'd say that the majority of us do open our toys. According to this poll (http://www.otca.com.au/boards/showthread.php?t=5581), 79% of OTCAers play with their toys. 17.65% of respondents claim that they don't play with their toys, but that's not to necessarily say that they keep them sealed either, I don't know because there wasn't a separate option for this in the poll (perhaps I should make a new poll :o). But let's say half of non-players are sealed collectors, that would make it 8.83% of OTCAers. Also bear in mind that consumers in Hasbro markets would also make up a relatively minority of TakaraTOMY's consumer base. Even if a lot of overseas collectors are purchasing their more collector-focused lines like MPs, the "bread and butter" of TFs even in Japan is still the mainline stuff aimed at kids, such as Transformers Adventures etc.

I don't think it makes good business sense for TakaraTOMY to invest in developing specially marked sticky tape to use on their toys in order to appease such a small demographic. Although there may be a lot of sealed collectors here, we don't necessarily represent the majority of the overall Transformers consumer base -- we represent part of the adult collector demographic. And the Western adult collector demographic, thus we fall under Hasbro's jurisdiction, not TakaraTOMY's.

Ultimately, if you feel strongly enough about a suggestion, I think that the best place to submit it would be directly to TakaraTOMY themselves. Unfortunately their online survey site (https://www.takaratomyfans.com/) is still geoblocked (although apparently there are ways to circumvent it if you're keen enough), however other avenues to contact them include:
Online Contact Form (https://my.tomy.co.jp/confidential/takaratomy/csc/)
Official Facebook Page (https://www.facebook.com/takaratomytoys/?ref=ts&fref=ts)
Telephone, Customer Call Centre*:
Standard Japanese = 0011-81-3-5650-1031
Osaka/Kansai Dialect = 0011-81-6-6395-1031

I would recommend using either the online survey (if you can get around the geoblocking) or calling either Customer Call Centre (if you can speak Japanese or have access to a Japanese speaker), as I've personally found those to be the most effective options. Especially the call centre one. I've never used their online contact form, and while I have posted on their FB page a few times, I've never had a response from TakaraTOMY, nor have I ever seen them act on anything that I've posted there. Anyway, just suggesting. :)

-------------------------------------------------------
*Bear in mind that Golden Week (https://en.wikipedia.org/wiki/Golden_Week_(Japan)) is coming up, so TakaraTOMY will be closed during the public holidays that fall during this time.

It's all good mate. I only see value in such tape for the Takara Masterpieces where you can't even see the figure in the box. The issue isn't so much when buying direct from a retailer, it's if it was ever onsold to someone that also wanted to keep it MISB - how do they know it's not been opened by you rather than QC'd at the factory? How do they know there is even a figure in there?

In terms of cost, it's not going to add 1,000¥ to the cost of an MP. We're talking about tape. The incremental cost would be insignificant.

However in the end, if the Japanese collectors don't feel strongly enough about this then Takara will just keep doing what it's doing.

Fortunately I've found some kind fellow collectors here that are happy to help my out with swapping double taped for single taped boxes. They get a double taped box that has been QC'd which will hopefully mean they avoid getting dud figures when they open them up. So everyone should be happy. :)

[MEEEGGGAAATTTRRROOONNN!!!]

How do they know there is even a figure in there?

In terms of cost, it's not going to add 1,000¥ to the cost of an MP. We're talking about tape. The incremental cost would be insignificant.

That's why I liked the window box and flap they had YOTG Soundwave in -- you could definitely see there was a figure inside.

And I do like the idea of official tape, it would make an MP something special and different, and certainly would not cost much to implement -- and i'm sure with some clever accounting could be written off.

[OptimusNerd]

If people are willing to KO bots and boxes, they sure as hell will KO tape. Even more so.

I'd suggest that any philosophical discussion be moved to another forum.

[Premium Collectables]

http://www.premiumcollectables.com.au/products/transformers-titans-return-leader-blaster $55

http://www.premiumcollectables.com.au/products/transformers-titans-return-leader-powermaster-optimus-prime $59.95

[reillyd]

Those prices make it real hard to support bricks and mortar retail. At this rate I might end up buying all my Titans here

[MayzaPrime]

Those prices make it real hard to support bricks and mortar retail. At this rate I might end up buying all my Titans here

Do it... :p I know that I will be.

[MEEEGGGAAATTTRRROOONNN!!!]

Do it... :p I know that I will be.

+1!

Beats running around to brick-and-mortar stores trying to find non-existent figures at over-inflated prices!

[5FDP]

I don't have FB to post this question, but is there any update on the second order of Shockwaves? Thought they would've been shipped by now.

[OptimusNerd]

I'm ashamed at how much money I've handed over to PC, but what can I say... they had me at best-pre-order-price-available.

[drifand]

I don't have FB to post this question, but is there any update on the second order of Shockwaves? Thought they would've been shipped by now.

Was told end of the month.

[Jetfire in the sky]

Was told end of the month.

How does one confirm if they were in the first or second order?

[MEEEGGGAAATTTRRROOONNN!!!]

How does one confirm if they were in the first or second order?

Usually by price -- the first round Shockwaves were priced at $150, while the second rounds were priced at $170.

[5FDP]

Was told end of the month.

Cheers.

[CHILENO20]

Just ordered TT Fort Max & got my delivery notification for Sky Lynx :D

[Premium Collectables]

** NEWS** We have said that the more support and growth we obtain from you guys, the more likely good news will follow,

for those who ordered MP-30 the first night it went live,
MP-30 Arrives at our warehouse tomorrow, In line with the World Wide Release on the 23rd, This is the first time we have received the stock before the release date and is only usually done with larger stores that honor embargo's. We are now part of this mix and we thank everyone who ordered. This will now be the norm going forward so earlier you put a PO in or purchase the Express Package, you will be getting your items even faster.

Unfortunately Anzac day means we lose a day, but shipping notices and orders will be packed and ready to go on the Official Release Date.

[Tober]

Awesome! Congrats PC. :)

[MEEEGGGAAATTTRRROOONNN!!!]

Great work PC! Getting bigger and better!

[Raider]

Good new all around it seems. Congrats to PC and congrats to us! :p

[Premium Collectables]

Great work PC! Getting bigger and better!

Thanks,

we really wont stop thanking a large chunk of otca members though, as it is evident how many of you started ordering with us early 2015, and the numbers we get to order in, is why we have such a decent seat at the table with our Takara Contact .

[MayzaPrime]

Well done guys... :p

It goes to show with a good business model and good customer engagement, that even a small fish can make big waves. :D

[DarkHyren]

Congratulations PremiumCollectables, here's hoping that things will continue to grow and thrive for you!

[ampoldj]

good to hear...i dont mind getting Ratchet first to lessen my agony waiting for Shockwave and Ramjet :D

[Borgeman]

Yeah thats awesome news guys!

[UltraMarginal]

That's pretty awesome news, apart from the news of PC being such a Premium retailer (see what I did there), the sheer number of Transformers being imported and collected in Australia must be pretty high.

[Premium Collectables]

** LONG WEEKEND CLOSURE** PC will be closed from 5pm Today until Tuesday. The exception is the warehouse will be processing orders tomorrow for MP-30 and Some other items that arrived today. MP-30 cannot begin to ship today as it is not due for launch until tomorrow so we must honor Hasbro and Takara official launch date. But they are here and we hope those who spend some nights at 8.30 on their devices now see the extra benefit ordering then will bring

[ampoldj]

good to hear...i dont mind getting Ratchet first to lessen my agony waiting for Shockwave and Ramjet :D

...and it is on its way woo :D thanks PC

[spiderken17]

Got my shipping notice today.

[nsm034]

me too

[Ploughmans Lunch]

Just wondering when CW G2 Menasor might be shipping?

[GoktimusPrime]

Hi PC,

I posted this on your FB page last night but have yet to receive a reply.

<paste>

I've changed my default address on my PC account but when I check my individual orders it still shows my old address. Please clarify/confirm if upcoming preorders (TFs MP29 & MP30 etc.) will be set to my new address and not the old one.

I still haven't received any shipping notice for anything yet and I just updated my address a few minutes ago, so I'm hoping that MP Laserwave & Ratchet will be sent to my new address. Thanks.

[danny-boy]

Big thumbs up to PC. Got my Ratchet today. Same speed as HLJ using EMS.

[leej84]

i probably missed the post but anyone else still waiting for mp shockwave from PC? anyone got a date?

[prjkt]

Just wondering when CW G2 Menasor might be shipping?

I've had mine for a couple of weeks now, but I might have been in the first batch

[leej84]

No worries, just got sent notice for me shockwave

[MayzaPrime]

No worries, just got sent notice for me shockwave

Awesome... hopefully mine isnt to far off... :p

[Ploughmans Lunch]

I've had mine for a couple of weeks now, but I might have been in the first batch

Just got my shipping notice, noice.

[XMan]

Been waiting 2 months for my pre-order for DW War Within Spark Toys Optimus. It was March, then April, but now looking May...

[UltraMarginal]

Spark toys are a new company mate, they might have had production timeline issues that they couldn't forsee. Or their first batch of product was rubbish and they decided to redo it. don't be surprised if it slips another month or two. it's also listed as April at RK. I haven't heard of any review samples coming out anywhere so it's probably a way off yet.

[BruiseLee]

Ok, I'm going to try to steer this thread back to new items as per its namesake.

Victorion now officially on the page for pre-order:

http://www.premiumcollectables.com.au/products/hasbro-victorion-transfomers-gift-set

[DarkHyren]

Just got a nice surprise in my email from PC in the form of shipping notification for Hasbro Combiner Wars Deluxe Class Groove :D

[Trent]

Spark toys are a new company mate, they might have had production timeline issues that they couldn't forsee. Or their first batch of product was rubbish and they decided to redo it. don't be surprised if it slips another month or two. it's also listed as April at RK. I haven't heard of any review samples coming out anywhere so it's probably a way off yet.

There is a video review of a colour test shot on YouTube somewhere. Good things were said about it. I'll be picking one up when I get the cash because War Within designs are the best thing to come out of Dreamwave.

[Soviet Fox]

Gah! missed Victorion because I was waiting for the thumbs up from the Minister of Finance.

One smug partner

Is there going to be a second wave?

[Megatran]

Gah! missed Victorion because I was waiting for the thumbs up from the Minister of Finance.

One smug partner

Is there going to be a second wave?
According to this year's Toy Fair, Victorian will be sold at Target, ToysRUs & Big W (if you have no luck here).

[Soviet Fox]

According to this year's Toy Fair, Victorian will be sold at Target, ToysRUs & Big W (if you have no luck here).

Yeah but we can speculate about $200 price point sales notwithstanding. although stores have lay-buy which makes a more convincing argument.

Just wanted to get in at around that price point and get the girls off my back

[Omega Metro]

Might wait for the 'Westralian' version.:o

[CHILENO20]

Pre Order is up :D

http://www.premiumcollectables.com.au/products/hasbro-titans-return-fortress-maximus-2016

[OptimusNerd]

Pre Order is up :D

http://www.premiumcollectables.com.au/products/hasbro-titans-return-fortress-maximus-2016

Yep. Since about... 7/April I think.

[yoshi594]

Yep. Since about... 7/April I think.

I think it's a restock. pretty sure it went out of stock for awhile.

[OptimusNerd]

I think it's a restock. pretty sure it went out of stock for awhile.

I wasn't watching, but I'm pretty sure I read a statement from PC saying that they weren't limiting numbers because they were all going to come via boat anyway.

It did disappear briefly after the first day, then it returned at a slightly higher $169, which is the current price.

Anyway, I could easily be mistaken.

[GoktimusPrime]

PC shipped my MP Shockwave to my old (and now incorrect) address last Friday despite the fact that I changed my shipping address last Tuesday. When I check my PC account, it definitely shows my new address as my current and only default shipping address, however ALL current orders still list the old address and I cannot see any way to change this! :eek: I've emailed PC. Twice. Awaiting reply.

My old next door neighbour checked my old address' porch today and there was nothing on the doorstep.

*slow.clap*

[drifand]

PC shipped my MP Shockwave to my old (and now incorrect) address last Friday despite the fact that I changed my shipping address last Tuesday. When I check my PC account, it definitely shows my new address as my current and only default shipping address, however ALL current orders still list the old address and I cannot see any way to change this! :eek: I've emailed PC. Twice. Awaiting reply.

My old next door neighbour checked my old address' porch today and there was nothing on the doorstep.

*slow.clap*

sigh.....they didn't check on their message?

I did an address change for catering to one of the members here who bought a shockwave from me and I asked for a reply to ensure it was changed and mine was.

[DarkHyren]

Sorry I didn't see this earlier Goki, I recall someone had a similar issue a while back, PC said they had to contact them via email before the order was shipped out so they could change where the order would be sent otherwise it would go to the original mailing address on the order.
Hopefully they can sort it out for you, as I've mentioned before they are normally very quick to reply whenever I've messaged them so it's probably a matter of them getting a lot of emails in a short time and having to wade through them.

What I would assume will happen is that, if no one is there to sign for the package it will go back to the courier depot, in which case PC can contact them and have it sent to your new address.
Good luck!

[ZoonMaster5000]

They have just announced on fb they will no longer be using transdirect as their primary courier. Hopefully we will begin to see a lot these problems that people are having (myself included) disappear.

[millhouse]

Just got my shipping notice, noice.

Still waiting for mine to ship. :(

[GoktimusPrime]

Sorry I didn't see this earlier Goki, I recall someone had a similar issue a while back, PC said they had to contact them via email before the order was shipped out so they could change where the order would be sent otherwise it would go to the original mailing address on the order.
Hopefully they can sort it out for you, as I've mentioned before they are normally very quick to reply whenever I've messaged them so it's probably a matter of them getting a lot of emails in a short time and having to wade through them.

What I would assume will happen is that, if no one is there to sign for the package it will go back to the courier depot, in which case PC can contact them and have it sent to your new address.
Good luck!
I still have no phone, internet or TV at my new address; and I've already used up my mobile data usage limit - so I have very limited access to the internet atm. So even if you had noticed my post earlier, I probably wouldn't have read it until today. :o

[drifand]

I still have no phone, internet or TV at my new address; and I've already used up my mobile data usage limit - so I have very limited access to the internet atm. So even if you had noticed my post earlier, I probably wouldn't have read it until today. :o

did you message them indicating the change on all orders to new address? as just changing it will not invoke any change till you message them indicating the new change.

[Ploughmans Lunch]

2nd order with PC using courier who claimed they were unable to deliver (despite being home all day) and would need to redeliver. I think from now on I'm just going to pay the extra $7 for auspost. Never pays to be stingy!

[yoshi594]

2nd order with PC using courier who claimed they were unable to deliver (despite being home all day) and would need to redeliver. I think from now on I'm just going to pay the extra $7 for auspost. Never pays to be stingy!

7 bucks does add up! they are changing couriers to star track so no more couriersplease/transdirect!

[iscreamonstars]

I only get suff thru aus post from pc and takes 5 + days to come from gold coast to brissy, how are you guys getting courier deleveries

[DaptoDog]

7 bucks does add up! they are changing couriers to star track so no more couriersplease/transdirect!

I wouldn't have high hopes for star track either, I've had terrible dealings with them previously. Toll would have been a better option among the couriers.

[CHILENO20]

Getting my "Groove" on :D Got my shipping notification from PC :)

[UltraMarginal]

I personally think most courier companies are pretty rubbish, I've had problems with many and most have the same policies. they all hire people on cheap rates so it's likely that they all have some staff who don't put in any effort or care.

[yoshi594]

I wouldn't have high hopes for star track either, I've had terrible dealings with them previously. Toll would have been a better option among the couriers.

I can't remember exactly but if you miss mail, do star track drop it in at ur post office? i recall dicksmith were a big fan of star track before they got butchered :P.

Toll is great but i think they're most expensive?

[ampoldj]

I can't remember exactly but if you miss mail, do star track drop it in at ur post office? i recall dicksmith were a big fan of star track before they got butchered :P.

Toll is great but i think they're most expensive?

based from my experience i missed my router from TPG sent thru Star Track and they left it in the nearest Au Post post office (not on a business hub) which is cool though both are near anyway

[ZoonMaster5000]

I can't remember exactly but if you miss mail, do star track drop it in at ur post office? i recall dicksmith were a big fan of star track before they got butchered :P.

Toll is great but i think they're most expensive?

My local postman said that because star track are owned by auspost they can leave parcels at the nearest post office.

I for one am very pleased with the move, living in what you would call regional Australia it normally takes 4-5 days for auspost to deliver from anywhere in aus where as these freight companies it can take up to 2 weeks.

Like right now my mp-30 took 3 days to get from the gold coast to melb but its now just about to enter its fourth day on a 8hr boat ride to Tassie!

[Premium Collectables]

http://www.premiumcollectables.com.au/products/tra-platinum-edition-armada-of-cyclonus

[Premium Collectables]

We Are in a online shop comp and would love your vote

https://www.startrack.com.au/peopleschoice#!PremiumCollectables

takes 2 mins,

screenshot your vote and we will give you a $5 store credit for taking the time to help us

[OptimusNerd]

We Are in a online shop comp and would love your vote

https://www.startrack.com.au/peopleschoice#!PremiumCollectables

takes 2 mins,

screenshot your vote and we will give you a $5 store credit for taking the time to help us

Hmm. Not sure what to screen shot as after you submit all you get a is a thanks for voting screen with no personal info on it!
http://i.imgur.com/uVq3iEd.png

[Ploughmans Lunch]

http://i.imgur.com/gEP3xXS.png

I did this thing.

[millhouse]

Me too.

http://i.imgur.com/gJwYbri.png

[Tober]

We Are in a online shop comp and would love your vote

https://www.startrack.com.au/peopleschoice#!PremiumCollectables

takes 2 mins,

screenshot your vote and we will give you a $5 store credit for taking the time to help us

Where are people supposed to send their entries? Seeing as some may not want their personal details made public by posting in this thread, and you may not have a complete list of people's forum names to actual names after your Optimus Primal promotion...

[yoshi594]

We Are in a online shop comp and would love your vote

https://www.startrack.com.au/peopleschoice#!PremiumCollectables

takes 2 mins,

screenshot your vote and we will give you a $5 store credit for taking the time to help us

signed and delivered!
http://i1273.photobucket.com/albums/y412/yoshi594/Screen%20Shot%202016-05-04%20at%201.22.23%20PM_zpsh4sx0ssn.png

[Firestorm]

I voted too
But not sure what to post on here
But will follow other's lead

http://i66.tinypic.com/15hjxf.jpg

[MEEEGGGAAATTTRRROOONNN!!!]

Hmm. Not sure what to screen shot as after you submit all you get a is a thanks for voting screen with no personal info on it!


Where are people supposed to send their entries? Seeing as some may not want their personal details made public by posting in this thread, and you may not have a complete list of people's forum names to actual names after your Optimus Primal promotion...

I sent a cap of both the initial screen with my personal details and the confirmation screen to the CS email and they got back to me in a little over an hour with my voucher.

[reillyd]

They have an email address (cservice@premiumcollect.com.au) which might be better to use, as they might not be able to guess your account name/email from your ozformers account.


But I hope that they have a chance, as so many business competitions apply only to bricks and mortar. It'd be nice to see a local online store win.

[Premium Collectables]

probably needed more clarification,
needs to go go to cservice@premiumcollect.com.au
and be a unique screenshot.

We appreciate the support

[XMan]

Spark toys are a new company mate, they might have had production timeline issues that they couldn't forsee. Or their first batch of product was rubbish and they decided to redo it. don't be surprised if it slips another month or two. it's also listed as April at RK. I haven't heard of any review samples coming out anywhere so it's probably a way off yet.

That is true, though communication is a key element to customer service, especially after having to pay full price for a pre-order plus shipping.

It's now 5 days into May, and a simple email saying 'We've spoken to our supplier, the item seems to be taking longer than expected' is enough to satisfy any customer. Cant wait to get him!

[Deonasis]

Sadly I have fallen off the collecting (and therefor PC) bandwagon due to finances and bad health. It is hard to ignore this thread when i see it bumped when PC has the best prices :(

I got as far as UW Bruticus for preorder but UW Computron and Takara Fort Max, headmasters, etc will cost me a bucketload sometime later.

Still i completed the survey, goodluck PC!

Doug. .

[GoktimusPrime]

Guh, CouriersPlease have proven to be about as useful as the second 'r' in "library." :rolleyes: Yesterday I received an SMS from them saying that my MP Laserwave had been delivered, and their online tracking said the same thing. PC even SMSed me saying that the toy had been successfully delivered. So you can imagine my surprise when I got home to find that the toy was not there. I contacted CouriersPlease and they said that nobody was home when the driver arrived. This is complete rubbish, because I had someone home all day waiting. CouriersPlease has said that they will reattempt deliver this morning, and again, someone will be home - and I even left our front door ajar (screen door locked) before I left to make it visually obvious that someone's home. No idea if CouriersPlease will actually successfully deliver the consignment... I'll believe when I have the toy in my grubby hands.


I got as far as UW Bruticus for preorder but UW Computron and Takara Fort Max, headmasters, etc will cost me a bucketload sometime later.
Not necessarily. Generations Metroplex came out at local retail at much cheaper prices than discounted online preorders, and while the initial super-cheap sales flew off shelves, subsequent orders (which weren't quite as cheap but still cheaper than online) were relatively slow to move. The same has sort of happened with CW Devastator; initially flew off shelves when Big W got them, but consequently it's been a relative slow mover. I say "relative" because bigger and more expensive toys do naturally sell slower than smaller/cheaper toys; so it's not necessarily to say that they're shelf-warming. MP2 Ultra Magnus came out here at a pretty good price and also moved slowly, and reissue G1 God Ginrai was an absolute shelf-warmer at local import stores, some of which slashed prices down to $25! :eek:

It's hard to predict. I tend to just pre-order stuff to save me time and guarantee that I'll get the toy. I hope that circumstances get better for you.

[Deonasis]

...
Not necessarily.
I generally prefer the Takara versions so I hope for more (very unlikely) ToysRus stocking and a rediculous pricing error or 10.


I hope that circumstances get better for you.Thanks Gok. My health will get better but the finances will take longer. :)

[davieanix]

Managed to score Combiner Wars Deluxe Groove this afternoon! Apparently the restock sold out again in like 5 mins!

[Soviet Fox]

Post made in error (ie I cant read)

[Premium Collectables]

Sadly I have fallen off the collecting (and therefor PC) bandwagon due to finances and bad health. It is hard to ignore this thread when i see it bumped when PC has the best prices :(

I got as far as UW Bruticus for preorder but UW Computron and Takara Fort Max, headmasters, etc will cost me a bucketload sometime later.

Still i completed the survey, goodluck PC!

Doug. .

Thank-you for the support doug,
we wish your health a speedy recovery

[ozrein]

Do we get shipping notices once a preorder is shipped? I preordered UW-06 Grand Galvatron a while ago. Preorder is sold out so I'm not sure if you (PC) have them in stock as of yet. Thanks in advance for any info.

[leej84]

Do we get shipping notices once a preorder is shipped? I preordered UW-06 Grand Galvatron a while ago. Preorder is sold out so I'm not sure if you (PC) have them in stock as of yet. Thanks in advance for any info.

Any order that is shipped out I have had a email confirmation

[MEEEGGGAAATTTRRROOONNN!!!]

Do we get shipping notices once a preorder is shipped? I preordered UW-06 Grand Galvatron a while ago. Preorder is sold out so I'm not sure if you (PC) have them in stock as of yet. Thanks in advance for any info.

Were you in the first or second round?

[spiderken17]

probably needed more clarification,
needs to go go to cservice@premiumcollect.com.au
and be a unique screenshot.

We appreciate the support

Done and done, email sent. Keep up the good work.

[ozrein]

Were you in the first or second round?

I'm not sure. I ordered on Dec 12th, can't remember which it said at the time.

[Krayt]

I'm not sure. I ordered on Dec 12th, can't remember which it said at the time.

Started Dec 9, not inconceivable that your round two.... Or just later shipment

[Ploughmans Lunch]

Legends Weirdwolf is up.

[Premium Collectables]

As we have brought in what will only be described as unpopular

the re-delivery fee,

we have opened some other options in a survey to gauge if they might be more preferable

https://www.surveymonkey.com/r/MQL6RW5

[Krayt]

Looked at your survey....

My workplace has a staffed reception 8am till 5pm, yet Transdirect claimed that the business was shut at 11:30am on a delivery that they needed to redeliver. Also had me in the office updating the tracking all day.

Until new service has proven their ability, I would be cautious to believe their events, as any "missed delivery" is impossible, yet I would

a) be charged (in points) despite delivery being possible
B) pay more
C) not benefit from loyalty

That said, I'm the sort quite happy to leg it out to the depot to collect if needed (I go get eBay global FedEx crap they are waiting to give to auspost for the "scheduled"delivery date")

[DaptoDog]

As we have brought in what will only be described as unpopular

the re-delivery fee,

we have opened some other options in a survey to gauge if they might be more preferable

https://www.surveymonkey.com/r/MQL6RW5

I don't understand the need for the re-delivery fee with the move to StarTrack Express. From other comments here I thought that they can drop the package off at the local post office, in which case redelivery should not be required for the vast majority of customers?

[ampoldj]

as dapto said i prefer "i miss it, i should be able to pick it up" so i would prefer couriers with auspost for easy pick up

[GoktimusPrime]

I would also advise to consult with the customer if the missed delivery notification was legit. Because when Couriers Please first attempted to deliver my MP DestronLaserwave, the courier claimed that noone was home. This is utter rubbish because someone was home for the entire day. I ended up contacting CP and, after having words with them, arranged for a re-delivery the next day. But this was CP's fault for being slack on the initial scheduled delivery.

[Raider]

I had my first missed delivery from StarTrack the other day. I gave them a call and I have been advised that you can waive signature on delivery and they will leave the parcel at your door step for all future deliveries (convenient for some of us) if you fill out a form and return it to them. They are going to email me the form so I will be doing that from now on.

[drifand]

As we have brought in what will only be described as unpopular

the re-delivery fee,

we have opened some other options in a survey to gauge if they might be more preferable

https://www.surveymonkey.com/r/MQL6RW5

What about the option of going straight to the depot if it was missed?

I am actually not keen in picking ANY of the choices given in the survey imo.

[drifand]

I had my first missed delivery from StarTrack the other day. I gave them a call and I have been advised that you can waive signature on delivery and they will leave the parcel at your door step for all future deliveries (convenient for some of us) if you fill out a form and return it to them. They are going to email me the form so I will be doing that from now on.

provided your place is not heavy traffic or someone may pickup a Fort max?

Totally unacceptable for me though if it goes missing. I like to use my parcel locker but not sure PC can do that under the free shipping scheme now that is under startrack?

[Premium Collectables]

The Re-Delivery policy will be one of the 3 options in the survey

It already fairly evident it will be the policy we brought in or option 2

from the results so far,

The question has been modified a little to so it relates to the new carrier not
transdirect, not couriers please and not auspost .

[Premium Collectables]

I would also advise to consult with the customer if the missed delivery notification was legit. Because when Couriers Please first attempted to deliver my MP DestronLaserwave, the courier claimed that noone was home. This is utter rubbish because someone was home for the entire day. I ended up contacting CP and, after having words with them, arranged for a re-delivery the next day. But this was CP's fault for being slack on the initial scheduled delivery.

there was no need for the fee with couriers please because the tracking was not consistent, thorugh and it could never be proven it miss deliveries were leigitimate. as such we never incurred such fees

[Premium Collectables]

I had my first missed delivery from StarTrack the other day. I gave them a call and I have been advised that you can waive signature on delivery and they will leave the parcel at your door step for all future deliveries (convenient for some of us) if you fill out a form and return it to them. They are going to email me the form so I will be doing that from now on.

can you email cservice about this please raider, I think this one of those cases were we dont need to invoke the policy depending on what has occured

[Premium Collectables]

I would also advise to consult with the customer if the missed delivery notification was legit. Because when Couriers Please first attempted to deliver my MP DestronLaserwave, the courier claimed that noone was home. This is utter rubbish because someone was home for the entire day. I ended up contacting CP and, after having words with them, arranged for a re-delivery the next day. But this was CP's fault for being slack on the initial scheduled delivery.

correct, if delivery falls outside the ETA , or it is believed no attempt was made, we def would not invoke the policy.

[MEEEGGGAAATTTRRROOONNN!!!]

Star Track says they're able to leave packages at an Australia Post Office (or their nearest depot) and notify the customer to pick it up there -- T&C, 3.2 (ii) (https://www.startrack.com.au/terms-conditions):


return the Goods to our nearest depot or Australia Post Office and advise you to collect the same

I personally would prefer my package be left at the nearest post office rather than for redelivery to occur.

[ampoldj]

Star Track says they're able to leave packages at an Australia Post Office (or their nearest depot) and notify the customer to pick it up there -- T&C, 3.2 (ii) (https://www.startrack.com.au/terms-conditions):



I personally would prefer my package be left at the nearest post office rather than for redelivery to occur.

I missed a parcel from Star Track before and they left it at the nearest post office.

[DaptoDog]

Star Track says they're able to leave packages at an Australia Post Office (or their nearest depot) and notify the customer to pick it up there -- T&C, 3.2 (ii) (https://www.startrack.com.au/terms-conditions):



I personally would prefer my package be left at the nearest post office rather than for redelivery to occur.


I missed a parcel from Star Track before and they left it at the nearest post office.

Hopefully this is the default option.

[Raider]

I tend to only order once my basket is over $100 to save on shipping so I believe it was option 2 that was most desirable for me.


can you email cservice about this please raider, I think this one of those cases were we dont need to invoke the policy depending on what has occured

I'm not overly fussed how you deal with it. StarTrack (at least on the phone) seemed very helpful and if they can just leave it at my place it should be fine. Touch wood, in 4 years at my current place I've never had a package swiped.

[drifand]

I tend to only order once my basket is over $100 to save on shipping so I believe it was option 2 that was most desirable for me.



I'm not overly fussed how you deal with it. StarTrack (at least on the phone) seemed very helpful and if they can just leave it at my place it should be fine. Touch wood, in 4 years at my current place I've never had a package swiped.

these things happen more than you win division three in lotto, so you really need to trust your neighbourhood. I have to say, the good old days are gone.

[prjkt]

provided your place is not heavy traffic or someone may pickup a Fort max?

Totally unacceptable for me though if it goes missing. I like to use my parcel locker but not sure PC can do that under the free shipping scheme now that is under startrack?

Star Track is owned by Auspost, so there's no problem with parcel lockers with them

[drifand]

Star Track is owned by Auspost, so there's no problem with parcel lockers with them

Apparently PC has indicated you have to pay for the cost to a parcel locker.
Yes I was hoping your statement was the direction I wanted however this isn't the case.

I don't see what's the point having free shipping or paid shipping for the matter to your home address and is tough luck if you are not in just because you are at work or other urgent matter to attend to and you be charged for a missed delivery?

Saying that can we charge them if they don't deliver? No right?
My point exactly.

I have just received a item yesterday and Australia post is stating charges may apply in August.

Personally what's the whole point? I might as well start a new business as a collection centre and make money of of this.

[millhouse]

I have just received a item yesterday and Australia post is stating charges may apply in August.

Personally what's the whole point? I might as well start a new business as a collection centre and make money of of this.

Charges start after ten business days. If you can't get to a post office in two weeks (or have someone do it on your behalf) maybe you need to look at where you're getting your deliveries sent to.

[drifand]

Charges start after ten business days. If you can't get to a post office in two weeks (or have someone do it on your behalf) maybe you need to look at where you're getting your deliveries sent to.

You are not wrong, perhaps is best I give my friend's grocery store address in this case as they are open till late and 365 days open. Which I am trying to avoid troubling other people.

I think if parcel is to be made a redelivery attempt, yes maybe is okay to charge (Maybe...as stated Goki has indicated someone was in but they didn't knock.)

But if I am to rearrage to pickup from the PO or depot when missed, it should not be charged.

There isn't a so call deliver on Saturday and Sunday option where we are all at home etc...


Oh and update, it is a parcel from PC which stated it delivered yesterday when My mother in law and wife are both at home.

[UltraMarginal]

I've been getting all my PC shipments sent to my work since the first one had issues with my home address. (courier issue, not PC)

Raider, my work has a similar reception set up, I've never had you're experience, that's pretty rough.

I like the idea of the courier company leaving your parcel at the post office if you're not at home, it's a bit secondary to the poll, but a great service option.

I voted for the 1st option which is the new existing policy, only because I'm fortunate enough to have a work which will accept parcels on my behalf and I've never had a problem with that. having $10 worth of points deducted from you're points balance, is a worst case scenario where you miss out on some imaginary money, so I think it's a interesting novel solution.

For those who are unable to have parcels delivered to their work, I feel that either Auspost or the suggestion people have been making about couriers dropping parcels off at the local post office is a much preferred solution to a regular courier service that will not leave unattended or at a post office.

thanks PC for asking our opinions.

[Raider]

Well I'm pretty happy with StarTrack so far. I asked them yesterday to leave the package at my door step and when I got home tonight there it was waiting for me (I'm lucky to have a good neighbourhood) so perfect start to this new relationship. Now to wait to receive this form so I can make sure this is my preferred method of delivery.

[G1Optimal]

I would prefer leave at the local auspost to but looking at startrack services premium is the only service that have that option https://www.startrack.com.au/services/premium/ and i dont know what services that has been used.

most of the others has authority to leave option

[MEEEGGGAAATTTRRROOONNN!!!]

According to this post on PC's FB page (https://www.facebook.com/premiumcollectaus/posts/1120748674613386?comment_id=1121097584578495&reply_comment_id=1121122834575970&comment_tracking=%7B%22tn%22%3A%22R3%22%7D), leaving it at the post office counts as redelivery!

Wow! What a rort by Star Track!

[G1Optimal]

:eek::eek:

Well i guess i cant complain as long as the parcel is safe i suppose.:(

[MEEEGGGAAATTTRRROOONNN!!!]

Still, when I hear "redelivery fee", I expect the parcel to come back to my home, not for me having to ride out to the post office to pick it up -- and be charged for it!

[UltraMarginal]

According to this post on PC's FB page (https://www.facebook.com/premiumcollectaus/posts/1120748674613386?comment_id=1121097584578495&reply_comment_id=1121122834575970&comment_tracking=%7B%22tn%22%3A%22R3%22%7D), leaving it at the post office counts as redelivery!

Wow! What a rort by Star Track!

Seems fair, they're essentially delivering the parcel to two seperate locations

[TAAUBlaster]

So if the package is left at the post office after the first attempt at delivery, that counts as the 1st "redelivery?" (which is waived on the first option of the survey?) Is that right?

[DaptoDog]

So if the package is left at the post office after the first attempt at delivery, that counts as the 1st "redelivery?" (which is waived on the first option of the survey?) Is that right?

I like your thinking. ;)

[Krayt]

So if the package is left at the post office after the first attempt at delivery, that counts as the 1st "redelivery?" (which is waived on the first option of the survey?) Is that right?

I took that as "first order we will let slide the fee.... After that, charged each time it happens"

[Premium Collectables]

So if the package is left at the post office after the first attempt at delivery, that counts as the 1st "redelivery?" (which is waived on the first option of the survey?) Is that right?

That is correct , and we allow this to happen free of charge on the first instance

[Pig's_A_King]

Dear Premium Collect, so you are using auspost/StarTrack now? I ordered a couple of items and put my parcel locker at the post office as the address, so I should get my items right? If they get delivered to my home, my wife will damage them beyond recognition and end up in landfill.... Also, the link in the emails sent when purchasing items, that is used in activating an account, is unlinkable using hotmail/outlook/live/msn... Thank you for your time and look forward to your reply

[drifand]

Here is my feedback,

StarTrack left a card asking me to collect from lpo. Card says open Saturday but went there today is not open for Saturday.

Go to StarTrack website and check for options but it says my item is delivered.

So mean I am forced to take some time off from work to get to it.

Note this isn't a whinge at anyone, especially PC . Is just feedback

[drifand]

Seems fair, they're essentially delivering the parcel to two seperate locations

No is not. But that's my opinion.

Given I should have a choice which Po is more suitable for pickup would be great.

[drifand]

Dear Premium Collect, so you are using auspost/StarTrack now? I ordered a couple of items and put my parcel locker at the post office as the address, so I should get my items right? If they get delivered to my home, my wife will damage them beyond recognition and end up in landfill.... Also, the link in the emails sent when purchasing items, that is used in activating an account, is unlinkable using hotmail/outlook/live/msn... Thank you for your time and look forward to your reply

I question PC why we be charged for parcel locker if they are using StarTrack by Australia post.

I like PC to answer this one as it is free in this case problem solved for many.

[MrTrick]

what's happening to existing pre-orders with the new delivery methods?

[Pig's_A_King]

Parcel lockers are free. And Premium Collect please answer



I question PC why we be charged for parcel locker if they are using StarTrack by Australia post.

I like PC to answer this one as it is free in this case problem solved for many.

[drifand]

Parcel lockers are free. And Premium Collect please answer

According to PC is not which was why I am questioning since StarTrack is their official pick now. This would have solved all missed delivery for my situation.

I understand if there is a charge if other couriers are used.

http://auspost.com.au/parcels-mail/parcel-lockers.html

* Parcel Lockers terms and conditions apply. Collection time limits apply. Fees and charges will apply to carriers other than Australia Post and StarTrack to lodge parcels under the Parcel Locker and Parcel Collect (Post Office) services. This cost may be passed on to customers.

So can PC please clarify if you are just using StarTrack or you are still using other couriers? As if its StarTrack, then we should have no problems giving a parcel locker address at no extra cost, as big items such as Fort Max would be picked up at that collection point anyway.

[G1Optimal]

Just got CW G2 Superion from them and no problems occured.:D

[Premium Collectables]

http://www.premiumcollectables.com.au/products/reformatted-r-17-carnifex

[llamatron]

aaaargh, yeah pre-ordered.

[Premium Collectables]

Tokyo Toy Show 2016 Exclusive MP-25L Loud Pedal
LIMITED OFFER- 8.30 PM EST Tuesday.

$99.95 AUD

[CHILENO20]

Tokyo Toy Show 2016 Exclusive MP-25L Loud Pedal
LIMITED OFFER- 8.30 PM EST Tuesday.

$99.95 AUD

Awesome! I'm in! :D

[Jetfire in the sky]

Tokyo Toy Show 2016 Exclusive MP-25L Loud Pedal
LIMITED OFFER- 8.30 PM EST Tuesday.

$99.95 AUD

Waiting patiently, while half asleep :p

Yes I get up early and go to bed early, old man's syndrome. :cool:

[Akky82]

Waiting patiently, while half asleep :p

Yes I get up early and go to bed early, old man's syndrome. :cool:

8:32, pre-ordered, yay ! One of the few things I've showed my wife and she's gone yeah buy that (says it's a bit of a butterface...).

I get up early go to bed late, dreading the day it all catches up to me.

[GoktimusPrime]

Does anyone know what PC are going to receive their MP Ratchet stock? I preordered mine in mid-November and that toy came out over a month ago and I've heard nothing from PC about it. :confused: