Quote Originally Posted by theheretic View Post
Here's the email I received in response to my request for more information as to why my order was confirmed and then later cancelled when others who ordered later than I are going to receive their full orders...

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Thank you for your enquiry and order at Fishpond.com.au

We do apologise for the inconvenience caused.

Fishpond is an on-line retailer and we do not carry stock of all the items advertised on the Fishpond site. We work through a network of suppliers, both locally and overseas, and order on demand.

We are not on real-time with our suppliers and from time to time there can be unexpected delays. The suppliers do not supply to us exclusively and it can happen that when an order gets processed the available stock has been already allocated to a different supplier. We will then re-order it from a different supplier.

Kind Regards
Juanita

Customer Services Team Leader


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Needless to say I have sent another "harsher" response and request for adequate handling of my order. LOL. See how I go...
Wow.

From their point of view I can understand how the system they have in place is good for them - they sell items, but don't have to worry about being left with lots of stock that doesn't move.

From a customer point of view, it is one of the worst models I have ever seen. I had stronger words, but we'll leave it at that.