premiumcollectables (Australia) new items and updates

[drifand]

Simply put you just want the item as sold out when there is a possibility that another customer may have his credit card declined or thinking about other payment options and eventually decides not to proceed hence will release a slot for another customer but if it's sold out means zero chance even though a customer decides to leave.

It's only like two steps before it is shown sold out and is not when you are filling your credit card details.

I do not see how much more efficient it can be. Perhaps show an example.

[Gofigure]

This could go on forever man lol

Not sure how much more clear I can be and I think I have made my point around the process not being ideal

You do seem a little worked up over it though so I think we might just stop here. Let's not overreact. Let's all relax and move on I think.

So.....the new MMC not road buster looks kean beans. Might look at a preorder thru PC 👍

[UltraMarginal]

You can add him to cart but says out of stock when you go to payment page.

This has been the case all day, not just for 10 minutes. I can't count the number of times today I've added this to cart just to see if it's n stock.
I love PC, I've got a tonne of stuff on Pre-order with them and I've recieved a tonne of stuff from them, but this is frustrating.

If your waiting for vip members to pay pre-orders leave the listing off for a day or two till you've sorted your books, save everyone the frustration.

[drifand]

This has been the case all day, not just for 10 minutes. I can't count the number of times today I've added this to cart just to see if it's n stock.
I love PC, I've got a tonne of stuff on Pre-order with them and I've recieved a tonne of stuff from them, but this is frustrating.

If your waiting for vip members to pay pre-orders leave the listing off for a day or two till you've sorted your books, save everyone the frustration.

I like this suggestion. It also gives the VIP members to get things sorted than receiving last minute mails and rush.

[G1Optimal]

Has anyone heard more about the hasbro computrons?????

[Krayt]

Has anyone heard more about the hasbro computrons?????

"This month" i believe....

FB post on the 12th says they would start arriving (at PC) that week (last week) so may be getting packaged up as we speak...

[Raider]

FB post from PC mentions that pre-order for TR Wave 3 Deluxes should be up soon.

[G1Optimal]

"This month" i believe....

FB post on the 12th says they would start arriving (at PC) that week (last week) so may be getting packaged up as we speak...

Cool

[Premium Collectables]

"This month" i believe....

FB post on the 12th says they would start arriving (at PC) that week (last week) so may be getting packaged up as we speak...

some customers should see shipping notices appear from the 22nd onwards/

a batch arrived today should fill 70 percent of orders, second batch due end of month

[G1Optimal]

I just got a shipping notice this morning so thanks again premium collectables

[Raider]

FB post from PC mentions that pre-order for TR Wave 3 Deluxes should be up soon.

Wave 3 live. Using my $65 discount it only cost me 21.90 with postage. Woot woot.

[MayzaPrime]

Wave 3 live. Using my $65 discount it only cost me 21.90 with postage. Woot woot.

Nice...

I have ordered as well, not missing out this time, like I did with waves 1 and 2

[UltimateGalvatron]

Does anyone wanna split a Wave 3 Bundle? I only want Triggerhappy and Hot Rod.

[reillyd]

While I'm sorely tempted to impulse buy and pre-order, I only really want Hot Rod. I can totally understand the logic in not offering them for individual sale, because he's going to be THE toy to get from that wave. I'll cherry pick from retail if /when they get a mass market release.

[prjkt]

Luckily I want all three - going for Classics-verse completion here.

In fact in the last few years there hasn't really been any waves I haven't wanted all of them, bar the extra Autobot waves in CW in which I didn't want any (already had decent versions.)

Placed my preorder

[drifand]

Looks like an update on shipping current in stock items and preorder items on one order.

I am sure whatever it is , it may be very well be ship only if all items are in order etc....it is still being reasonable unless that item has been like Mia .

We see their announcement .

[UltimateGalvatron]

Does anyone wanna split a Wave 3 Bundle? I only want Triggerhappy and Hot Rod.

Anyone?

[Batfan007]

Anyone?

I was going to pass, but actually I want the other two, so yes.

To be clear I want doublecross and getaway.

EDIT : I just ordered Wave 3 from PC.

If you want the two you asked for, send me a PM and we can work out details.
If you change your mind, that is okay. But I don't want those other two at all. So if you don't - then I will be open to anyone else asking for them.

If you decide you want them, I wont ask for anything from you until I actually have them in hand, which is not until later this year obviously. But think about it and let me know.:)

[UltimateGalvatron]

I was going to pass, but actually I want the other two, so yes.

To be clear I want doublecross and getaway.

EDIT : I just ordered Wave 3 from PC.

If you want the two you asked for, send me a PM and we can work out details.
If you change your mind, that is okay. But I don't want those other two at all. So if you don't - then I will be open to anyone else asking for them.

If you decide you want them, I wont ask for anything from you until I actually have them in hand, which is not until later this year obviously. But think about it and let me know.:)


PMd

[drifand]

New shipping on items with preorder and in stock items policy are now in placed.

Technically if you are buying an item in stock and another pre order in 8 months, be prepared to wait for both items.

[aching878]

New shipping on items with preorder and in stock items policy are now in placed.

Technically if you are buying an item in stock and another pre order in 8 months, be prepared to wait for both items.

there really should be one consistent policy to cover both scenario, as someone has pointed out on a comment on the page


" If my order consists of one instock item and a pre-order due in 6 months, I would have to wait 6 months for both items, as per point one. But if I pre-order two items which are released 6 months apart I would see no delay, as per point two.
Was that an intentional inconsistency or an oversight?"

[DaptoDog]

New shipping on items with preorder and in stock items policy are now in placed.

Technically if you are buying an item in stock and another pre order in 8 months, be prepared to wait for both items.

Yep, it makes sense because if each item was less than $100, you would qualify for free shipping but then PC would have to pay for postage twice if they shipped the two orders separately. That would impact their profit margin. So you are best keeping those orders separate unless the preorder arrives not too long after you make the order.

As for the case where you make two separate pre-orders that are released 6 months apart but still get individual shipping, they probably wanted to keep it simple and don't think that will happen in many cases.

[Meister]

Hold on, they actually have in stock items?

[DaptoDog]

Hold on, they actually have in stock items?

Haha, yes I just ordered a couple MP-20 Wheeljack's this morning. Crazy I know! Though they sold out within half a day.

[Batfan007]

New shipping on items with preorder and in stock items policy are now in placed.

Technically if you are buying an item in stock and another pre order in 8 months, be prepared to wait for both items.

You are talking about in the one order/transaction right?

Surely that doesn't apply to entirely separate purchases made weeks apart where shipping was paid for each.

What's the idea behind it, to keep shipping total costs down with combined shipping?

[DaptoDog]

You are talking about in the one order/transaction right?

Surely that doesn't apply to entirely separate purchases made weeks apart where shipping was paid for each.

What's the idea behind it, to keep shipping total costs down with combined shipping?

Yes it's only in one transaction (they say "the rules apply when placing an order"). And yes it's to save them in shipping costs, which is understandable to keep prices down.

[BruiseLee]

Interesting. There would be a fair bit of warehouse stock storage juggling going on so wonder if they could use this to implement a POL/Private Warehouse system. Items still paid up front but items can sit in there for a limited time and bundled up to reach free postage.

[aching878]

Yes it's only in one transaction (they say "the rules apply when placing an order"). And yes it's to save them in shipping costs, which is understandable to keep prices down.

Then it would make sense to apply the same rule/policy to both scenario since both are essentially the same scenario where one part of the order will ship first and the other part later.


Some would say you should make seperate orders on the in stock / PO scenario

But the same could/ should be done on PO/PO scenario by that logic

[drifand]

Guys this isn't new, ny uses the same thing so is amiami, you are advised to order seperate if you want in stock items, and in this case if you bought just to top up to get free shipping , you just have to wait.

As for storage, that's their issue not mine.

And nope there will be no warehouse etc.. Not in their interest. They are responsible for all in stock items to be kept aside for you till the rest of your items arrive for that order. This is what they need to understand and have the ability to hold customers items safely till all items arrive.

To me point one actually should be it.

[UltimateGalvatron]

PC have dropped Hot Toys Daredevil. Sorely tempted...

http://www.premiumcollectables.com.au/products/daredevil-figure-by-hot-toys

[MayzaPrime]

Got my shipping notification for MP 14 + Alert. :D

[aching878]

Got my shipping notification for MP 14 + Alert. :D

oooh. mp14+ was released same day as LG31 fortmax , since 14+ arrived in au i wonder if fortmax already landed in au as well ......

[Borgeman]

Got my shipping notification for MP 14 + Alert. :D

Me too - heres hoping they leave the "plus" edition releases to this guy only :p

[Raider]

Me too - heres hoping they leave the "plus" edition releases to this guy only :p

I second this.

[drifand]

I second this.

No for me, I want a mp-10 plus as all the versions are pretty bad .

[UltimateGalvatron]

No for me, I want a mp-10 plus as all the versions are pretty bad .

:/

Gonna have to agree to disagree there mate. I don't like all the version, but their are certainly good ones, IMO.

[drifand]

:/

Gonna have to agree to disagree there mate. I don't like all the version, but their are certainly good ones, IMO.

Actually for me it doesn't have to be a plus but just a full on accurate mp-10 like the movie, not comics not folding gun etc.. And painted eyes

If plus, I like the windows to be light blue, maybe whiter legs. And solid yellow on waist for those translucent pieces.

But yes not everyone cup of tea. Imo Eva prime looks to be the best of the lot for that mould and sadly that says a lot about the original piece.

[DarkHyren]

Update from PC's Facebook page

Takara Fortress Maximus- Half our Shipment arriving this week, Estimated orders up until the the middle of May will be filled with this shipment.

UW-08 Computron and Delta Magnus - Sea Shipment Due anytime this week or next week, ETA remaining orders will ship next week in full

[CHILENO20]

"Takara Fortress Maximus- Half our Shipment arriving this week, Estimated orders up until the the middle of May will be filled with this shipment.

UW-08 Computron and Delta Magnus - Sea Shipment Due anytime this week or next week, ETA remaining orders will ship next week in full"

Hope mine is in that shipment.

[prjkt]

I ordered my Fort Max on Mar 29, so looking hopeful there

[ZoonMaster5000]

I ordered my Fort Max on Mar 29, so looking hopeful there

Me too! Hopefully we will see some shipping notices in the next two days

[Batfan007]

Can anyone tell me about the Energon (shopper) points?

I made a purchase a while back and earned some points, and then a made another purchase couple months later, and I didn't see those points, nor any way to use them.

I mean do they expire right away, it was only a couple of months, is their any way to see how many points you have, and how do you use them as it didn't give me the option with the last purchase I made.

[laproblematique]

Can anyone tell me about the Energon (shopper) points?

I made a purchase a while back and earned some points, and then a made another purchase couple months later, and I didn't see those points, nor any way to use them.

I mean do they expire right away, it was only a couple of months, is their any way to see how many points you have, and how do you use them as it didn't give me the option with the last purchase I made.

When your account is logged in at Premium Collectables, on the left of the screen, you'll see a tab that says Energon Loyalty Program. Click on that and it'll display how many points you have. From that tab you can choose which discount to go for e.g. $65 off an order after spending $1000. Once you've chosen and confirmed the discount, you'll get a discount code that you can use on your next order.

They don't expire right away (or ever as far as I know) and after every order you should get an email saying you've earned X amount of Energon Points depending on how many you have spent - I'd shoot them an email if you haven't received such an email confirming the points have been received.

[Batfan007]

When your account is logged in at Premium Collectables, on the left of the screen, you'll see a tab that says Energon Loyalty Program. Click on that and it'll display how many points you have. From that tab you can choose which discount to go for e.g. $65 off an order after spending $1000. Once you've chosen and confirmed the discount, you'll get a discount code that you can use on your next order.

They don't expire right away (or ever as far as I know) and after every order you should get an email saying you've earned X amount of Energon Points depending on how many you have spent - I'd shoot them an email if you haven't received such an email confirming the points have been received.

Ah, it's a pop up on the side, that's why I missed it. I literally clicked through all the terms and conditions, "about us" etc and saw nothing.
Thanks.

[spiderken17]

Took me a while to find it initially as well because it is on the side.

[Premium Collectables]

Increase to our Original order , extra units on offer, 8.30 PM QLD , only for customers yet to order. this may change tomorrow.

[Bumbleb33]

Increase to our Original order , extra units on offer, 8.30 PM QLD , only for customers yet to order. this may change tomorrow.

Thrust is up, just got mine :)

[Tropisetron]

Increase to our Original order , extra units on offer, 8.30 PM QLD , only for customers yet to order. this may change tomorrow.

got mine too. Awesome thanks PC!

[Initial_G]

Nice, thx for posting, i managed to grab one too

[ZoonMaster5000]

Increase to our Original order , extra units on offer, 8.30 PM QLD , only for customers yet to order. this may change tomorrow.

hopefully they change their minds today and i can nab a second one!

[G1Optimal]

Combiner Wars Computron in stock and on sale for $119.95

[ZoonMaster5000]

Anyone got shipping notices for tt fort max yet?
It's been over a week since their update on the half shipment arriving and I've just noticed on the forum no one has been posting they've received a shipping notice yet.

Edit: noticed Kazza has posted on the other pc thread but I still thought there might of been a few more.

[MrTrick]

Anyone got shipping notices for tt fort max yet?
It's been over a week since their update on the half shipment arriving and I've just noticed on the forum no one has been posting they've received a shipping notice yet.

Edit: noticed Kazza has posted on the other pc thread but I still thought there might of been a few more.

haven't got mine yet, and i ordered the night the pre-order was open :(

[TAAUBlaster]

Anyone got shipping notices for tt fort max yet?
It's been over a week since their update on the half shipment arriving and I've just noticed on the forum no one has been posting they've received a shipping notice yet.

Edit: noticed Kazza has posted on the other pc thread but I still thought there might of been a few more.

My TT Fort Max just got delivered to me yesterday. :)

[ZoonMaster5000]

My TT Fort Max just got delivered to me yesterday. :)

Thanks, just wanted to know they were still rolling them out.

[robwin1974]

My TT Fort Max just got delivered to me yesterday. :)

My TT Fort Max arrived this week with TT Blaster for me

[reillyd]

My Titans Return Wave 2 figures (Deluxe and Alpha Trion) arrived this week, safe and sound. I'd delayed posting it though, because some people seem to get concerned if their order hasn't arrived/been dispatched.

[CHILENO20]

LG Lio Convoy is up, just got mine :cool:

[Premium Collectables]

So our Owner wanted to share some news he is both happy and truly humbled by,

Over the Current Wave 1 and 2 Titans Deluxe figures we have seen a new record in sales numbers,

As an independant Australian Owned Toy Store,

To see numbers such as wave 1 - 90 bundles and wave 2- 172 bundles is on par with even the largest US retailers , according to our Hasbro Supplier.

WOW

It is incredible the growth we have seen in such a short period of time.

Firstly we appreciate many of these toys do become available at large big box stores, so the support shown still , even with that as an option is truly amazing,

Secondly your constant and growing support means the prices we can offer these at has slightly reduced. The more we sell the more we can keep pressure on maintaining affordable prices.

As a Thank-you, keep an eye out for when our next leader class pre order opens, all PC customers who ordered all titans suite products from PC will get 50% off the preorder price of our next Hasbro Titans Leader Offer, We trust that will be a price will be a nice token of our appreciation.

THANKS TO ALL THE HASBRO TF PC CUSTOMERS

[MayzaPrime]

So our Owner wanted to share some news he is both happy and truly humbled by,

Over the Current Wave 1 and 2 Titans Deluxe figures we have seen a new record in sales numbers,

As an independant Australian Owned Toy Store,

To see numbers such as wave 1 - 90 bundles and wave 2- 172 bundles is on par with even the largest US retailers , according to our Hasbro Supplier.

WOW

It is incredible the growth we have seen in such a short period of time.

Firstly we appreciate many of these toys do become available at large big box stores, so the support shown still , even with that as an option is truly amazing,

Secondly your constant and growing support means the prices we can offer these at has slightly reduced. The more we sell the more we can keep pressure on maintaining affordable prices.

As a Thank-you, keep an eye out for when our next leader class pre order opens, all PC customers who ordered all titans suite products from PC will get 50% off the preorder price of our next Hasbro Titans Leader Offer, We trust that will be a price will be a nice token of our appreciation.

THANKS TO ALL THE HASBRO TF PC CUSTOMERS

Well done guys. Thanks for the discount :D

[Jetfire in the sky]

So our Owner wanted to share some news he is both happy and truly humbled by,

Over the Current Wave 1 and 2 Titans Deluxe figures we have seen a new record in sales numbers,

As an independant Australian Owned Toy Store,

To see numbers such as wave 1 - 90 bundles and wave 2- 172 bundles is on par with even the largest US retailers , according to our Hasbro Supplier.

WOW

It is incredible the growth we have seen in such a short period of time.

Firstly we appreciate many of these toys do become available at large big box stores, so the support shown still , even with that as an option is truly amazing,

Secondly your constant and growing support means the prices we can offer these at has slightly reduced. The more we sell the more we can keep pressure on maintaining affordable prices.

As a Thank-you, keep an eye out for when our next leader class pre order opens, all PC customers who ordered all titans suite products from PC will get 50% off the preorder price of our next Hasbro Titans Leader Offer, We trust that will be a price will be a nice token of our appreciation.

THANKS TO ALL THE HASBRO TF PC CUSTOMERS

Good service and treating your customers well is why people keep coming back, obviously the prices are a big factor too, but as we have seen in the recent past good prices and bad service get you no where.

Well done PC for bringing a much needed store to Australia.

[davieanix]

Anyone know the expected release for Liokaiser?

[Krayt]

Anyone know the expected release for Liokaiser?

End of oct/nov.... so soon...

[UltraMarginal]

they are some impressive numbers PC, very impressive. I'm looking forward to shopping with you more.

[Batfan007]

So our Owner wanted to share some news he is both happy and truly humbled by,

Over the Current Wave 1 and 2 Titans Deluxe figures we have seen a new record in sales numbers,

As an independant Australian Owned Toy Store,

To see numbers such as wave 1 - 90 bundles and wave 2- 172 bundles is on par with even the largest US retailers , according to our Hasbro Supplier.

WOW

It is incredible the growth we have seen in such a short period of time.

Firstly we appreciate many of these toys do become available at large big box stores, so the support shown still , even with that as an option is truly amazing,

Secondly your constant and growing support means the prices we can offer these at has slightly reduced. The more we sell the more we can keep pressure on maintaining affordable prices.

As a Thank-you, keep an eye out for when our next leader class pre order opens, all PC customers who ordered all titans suite products from PC will get 50% off the preorder price of our next Hasbro Titans Leader Offer, We trust that will be a price will be a nice token of our appreciation.

THANKS TO ALL THE HASBRO TF PC CUSTOMERS

That's Awesome!

"all titans suite products from PC"

So what does that mean exactly, does that mean all the deluxe waves, the leaders, the legends, the voyagers and fort max? Can you please be more specific?

Also, any chance or larger numbers of product in the future?
I've bought a couple things here and there, but missed out on most stuff as it sold out the day it was listed with no restock, but did manage to order WAVE 3 Deluxes of Titans Return. Missed out on all the other waves (but did buy them from kmart/myer instead when they turned up)

[MayzaPrime]

That's Awesome!

"all titans suite products from PC"

So what does that mean exactly, does that mean all the deluxe waves, the leaders, the legends, the voyagers and fort max? Can you please be more specific?

Also, any chance or larger numbers of product in the future?
I've bought a couple things here and there, but missed out on most stuff as it sold out the day it was listed with no restock, but did manage to order WAVE 3 Deluxes of Titans Return. Missed out on all the other waves (but did buy them from kmart/myer instead when they turned up)

Its seems to be for leader class... but it does mention whole suite. So will be interesting to hear what they say

[laproblematique]

Any updates on the Force FX lightsabers and Captain America Legends shield that were due in September P.C? :)

[Dimi194]

Finally got the rest of TR Voyagers today... they're really packing things super well now, good to see!

Just waiting on W1 Leader figures :rolleyes:

[MEEEGGGAAATTTRRROOONNN!!!]

PC is holding an auction (https://www.facebook.com/premiumcollectaus/posts/1233164703371782) on damaged boxed and returned items via their FB page (https://www.facebook.com/premiumcollectaus).

Ends Sunday night.

[Batfan007]

PC is holding an auction (https://www.facebook.com/premiumcollectaus/posts/1233164703371782) on damaged boxed and returned items via their FB page (https://www.facebook.com/premiumcollectaus).

Ends Sunday night.

Returns on broken / Q.C. stuff or just unwanted products?

[ZoonMaster5000]

Returns on broken / Q.C. stuff or just unwanted products?

Each auction lists what's wrong with it, mostly just damaged boxes though.

[Batfan007]

Each auction lists what's wrong with it, mostly just damaged boxes though.

Yeah I took a look. nothing really interested me. Dia Battles that was broken, but did not say what was damaged? Pass on that one, kind of kills the play mechanic.
But I'll watch out for other stuff in the future. I don't mind damaged boxes (I throw them out anyway) but I don't buy broken toys unless they are G1 or CHUG junkers sometimes.

[Borgeman]

http://www.premiumcollectables.com.au/products/hasbro-transformers-platinum-edition-unicron

[BruiseLee]

MP11SW Skywarp order up:

http://www.premiumcollectables.com.au/products/takar-tomy-masterpiece-mp-11sw-skywarp

[DarkHyren]

ToyWorld Coneheads (set of all three) for those that prefer their MP scaled jets to be third party

http://www.premiumcollectables.com.au/products/toyworld-coneheads-m02b-assault-m02a-jets-and-m02c-elegy

[Trent]

ToyWorld Coneheads (set of all three) for those that prefer their MP scaled jets to be third party

And taller than MP-10...

[Premium Collectables]

Two Quick Question Survey, please complete if interested , or even if your not, :)

https://www.surveymonkey.com/r/JWRXB55

[MayzaPrime]

Two Quick Question Survey, please complete if interested , or even if your not, :)

https://www.surveymonkey.com/r/JWRXB55

Done...

[Ploughmans Lunch]

Two Quick Question Survey, please complete if interested , or even if your not, :)

https://www.surveymonkey.com/r/JWRXB55

Done

[Verno]

Done. Now where is MP-32 Optimus Primal?! :p

[ampoldj]

Done. Now where is MP-32 Optimus Primal?! :p

Just a week more of patience mate (though i can understand we've waited for half a year already) :D

[Verno]

Just a week more of patience mate (though i can understand we've waited for half a year already) :D
Half a year? He was first announced in June 2015. Try a year and a half! :p

[Blastwave]

Two Quick Question Survey, please complete if interested , or even if your not, :)

https://www.surveymonkey.com/r/JWRXB55

Done :)

[1AZRAEL1]

Done diddly done

[UltimateGalvatron]

Done

[Thurmus]

Done.

[spiderken17]

Says its closed

[CHILENO20]

Says its closed

me too :(

[Initial_G]

guessing they have received enough replies from customers to get an idea how they should proceed - hoping they'll be importing it :)

[ChlorHex]

Has everyone received their Takara Tomy Fortress Maximus?
Paid in May and I haven't heard anything since.
This will be my first pre-order so where do we go from here?
Thanks :)

[ZoonMaster5000]

Has everyone received their Takara Tomy Fortress Maximus?
Paid in May and I haven't heard anything since.
This will be my first pre-order so where do we go from here?
Thanks :)

I'm still waiting on a reply to my email from 2 weeks ago! I paid for mine the night it went up so I don't where they are to be honest.

You could try emailing them? Might have better luck than I did.

[MrTrick]

I'm still waiting on a reply to my email from 2 weeks ago! I paid for mine the night it went up so I don't where they are to be honest.

You could try emailing them? Might have better luck than I did.

same here still waiting. They did have an update on facebook a month ago saying they received the first batch of TT Fort Max.

Guess we're all waiting for the next batches to come through

[Initial_G]

Lack of updates is a real pain point with PC, they don't seem to respond that fast (if at all) to customer emails/ comments on facebook).

Supposedly there is a new CRM system in place to help now ... and weren't they planning some monthly or weekly product updates via a podcast or something?

[1AZRAEL1]

Tbh, lack of updates is not an issue with me. I know they'll arrive eventually. Alot of the things I've ordered though have been delayed by manufacturers, and that's pretty easy to work out with a quick search to the internet

[MayzaPrime]

Tbh, lack of updates is not an issue with me. I know they'll arrive eventually. Alot of the things I've ordered though have been delayed by manufacturers, and that's pretty easy to work out with a quick search to the internet

I am the same... I have never had items not delivered, so I dont worry about the lack of updates or if the item arrives late. The cheaper prices is what does it for me.

[aching878]

I am the same... I have never had items not delivered, so I dont worry about the lack of updates or if the item arrives late. The cheaper prices is what does it for me.

why not both, most consumers would welcome competitive pricing + A Grade communications.

[Raider]

why not both, most consumers would welcome competitive pricing + A Grade communications.

I'm all for both unless it leads to increased costs. If that is the case, I prefer prices stay low.

[MayzaPrime]

why not both, most consumers would welcome competitive pricing + A Grade communications.

I haven't had the issues others had... I have A grade communication with PC, they interact regularly with me on Twitter and if I need to ask them a question I DM them and get a reply within a few hours.


I'm all for both unless it leads to increased costs. If that is the case, I prefer prices stay low.

Agreed, if it means higher prices I would be happy with no communication.

[ZoonMaster5000]

I'm all for both unless it leads to increased costs. If that is the case, I prefer prices stay low.

I also would prefer this, I'm just finding it odd as I put my order in 30 seconds after the pre-order went up. We all know they announced orders till may have arrived but so far only a handful have been shipped (board members) that I know of.

[aching878]

I'm all for both unless it leads to increased costs. If that is the case, I prefer prices stay low.


I also would prefer this, I'm just finding it odd as I put my order in 30 seconds after the pre-order went up. We all know they announced orders till may have arrived but so far only a handful have been shipped (board members) that I know of.

well you should of got yours already per their FB update:

"Takara Fortress Maximus- Half our Shipment arriving this week,
Estimated orders up until the the middle of May will be filled with this shipment."

Doesn't hurt to chase it up.

[1AZRAEL1]

Give it time. I think they only come over in batches and not all at once. And even though you ordered almost instantly, doesn't guarantee you'll be among the first to receive it. Priority is likely given to VIP buyers or one's who choose express post

[CHILENO20]

http://www.premiumcollectables.com.au/products/uw-ex-baldigus-takara-tomy-mall-exclusive

UW-EX Baldigus is up

[ZoonMaster5000]

Give it time. I think they only come over in batches and not all at once. And even though you ordered almost instantly, doesn't guarantee you'll be among the first to receive it. Priority is likely given to VIP buyers or one's who choose express post

Yeah auspost will only allocate pc so much room on their truck each day. I've been buying from pc since they started selling tf's so I understand their process.

I've sent 5 emails this year regarding 5 different orders only ever heard back about 1. I was just hoping some else on here might have had email replied too from their cs.

[bassbot]

I get good replies from PC on their Twitter. Dunno if that will work for everyone obviously but may be another avenue rather than just email.

[MrTrick]

Got a reply last night about TT Fort Max, second batch is due early November

[Batfan007]

why not both, most consumers would welcome competitive pricing + A Grade communications.

I gotta say that is customer service 101 right there.

Any business that doesn't take that into account is not really looking to build long term customers.

I've ordered a few things here and there from PC, and will wait and see (after they arrive) if i will use them again.

The lack of communication seems to be an ongoing issue that concerns me more than anything else as a customer.

If it's not going to change, why not be upfront about it and, put some copy on the website to save people headaches?

I buy from another store that is like mostly a one man show, (I'm not saying the name) and he's up front about it, and I don't mind that it may take a week or two to get an email response, and he always does actually respond.

What people value for customer service - other than good communication (#1) is HONESTY about how the service operates. If communication is going to be infrequent, then in my view, say so. That's going to make the diff for me sticking around as a customer or moving on.

I've had someone (a long term collector) who buys a LOT of high priced stuff warn me not to use PC because of the issues that people keep mentioning here.

But I prefer to trust my own experiences, and have made several purchases, and will judge the results down the track. :)
Thanks to everyone who posts in this thread.

[DarkHyren]

The lack of communication seems to be an ongoing issue that concerns me more than anything else as a customerI have to wonder about the validity of such complaints, I've found that I will get a response approximately 95% of the time, am I just one of the "lucky ones"?
There's also the fact that several people that have come forward saying they had bad communication experiences with them have been called out to be quite frankly lying about the content of the communication and started the ball off on a hostile note, while I for one have always been calm and patient, so perhaps this also should be taken into consideration.
I've found there to be very few issues that can't be resolved when dealing with PC if one is calm and honest about the matter, but I can only judge based off my own experience.

Granted there are times when a little more info could be forthcoming without being prompted, but as a business they have grown substantially, so a few hiccups and delays are to be expected

[nsm034]

Same ,I nearly always seem to get a reply

[Glitchdan]

Maybe you guys buy a lot of stuff from them, so they sort of know you.

But they don't treat new customers as well. Got the same bad experience from them too on my first purchase.

[Trent]

Maybe you guys buy a lot of stuff from them, so they sort of know you.

But they don't treat new customers as well. Got the same bad experience from them too on my first purchase.

I've hardly bought anything off them. But find their communication fine.

[aching878]

I've hardly bought anything off them. But find their communication fine.

It's consistency that matters as many have decent Comms, at the same time equal amount has less then satisfactory Comms

Personally I had been on both ends of the spectrum where at times it would be within 1-3 days while others up to a week + and reply only came as chased again

If they can keep up the same communication turnaround across the board then it would be a welcome change for all customers

Also It wouldn't hurt to standardise their SLA for Communication as in their site it says within 24hrs but on recent replies they say 48hrs, perhaps better yet reset expectation and do away with any sla for response and basically note you'all get a reply when we can, open ended

[1AZRAEL1]

I'm actually still waiting on my first orders that I ordered back in March, but I know there are delays from the manufacturer. The figure in question has only just appeared through other online stores. But I'm a patient man and don't feel I need to hound them for when mine will arrive. It's been paid for so will arrive eventually

And only just the other day I messaged them on facebook to clarify energon points expiry. Got a response within 24hrs.

[Blastwave]

Just an FYI, PC confirmed they will be stocking MP-36 on FB this morning

[ampoldj]

Half a year? He was first announced in June 2015. Try a year and a half! :p

Oh i was thinking when we lost our money is been half a year so there is the urge to say "give it now" ;):D

[drifand]

Oh i was thinking when we lost our money is been half a year so there is the urge to say "give it now" ;):D

This was why I felt manufacturers should not be asking for pre orders if them is not due in 6 months.

[DaptoDog]

PC TV to start filming shortly as per their Facebook page. Can't post the link on my tablet but worth checking out their post. ;)

Edit: Here's the link https://m.facebook.com/story.php?story_fbid=1247103928644526&substory_index=0&id=539796449375281

[Sinnertwin]

PC TV to start filming shortly as per their Facebook page. Can't post the link on my tablet but worth checking out their post. ;)

Edit: Here's the link https://m.facebook.com/story.php?story_fbid=1247103928644526&substory_index=0&id=539796449375281

lol loving the trout pout.

[DaptoDog]

lol loving the trout pout.

Haha will totally make it OK when she tells you about the two month delay on your pre order.

[Sinnertwin]

Haha will totally make it OK when she tells you about the two month delay on your pre order.


http://i1335.photobucket.com/albums/w661/sinnertwinsphotos/878_zpsrssleb1b.gif (http://s1335.photobucket.com/user/sinnertwinsphotos/media/878_zpsrssleb1b.gif.html)

[TAAUBlaster]

And it only took 4 comments for a "Does she do butt play?" comment to appear. :rolleyes:

[MEEEGGGAAATTTRRROOONNN!!!]

And it only took 4 comments for a "Does she do butt play?" comment to appear. :rolleyes:

Only the fourth comment? :p

[TAAUBlaster]

Only the fourth comment? :p

Well it took him a few minutes to come up with something interesting and witty to comment with :p

[MEEEGGGAAATTTRRROOONNN!!!]

Well it took him a few minutes to come up with something interesting and witty to comment with :p

Either that or he was cleaning himself up... :p

[Batfan007]

Give it time. I think they only come over in batches and not all at once. And even though you ordered almost instantly, doesn't guarantee you'll be among the first to receive it. Priority is likely given to VIP buyers or one's who choose express post

What the heck is a "VIP" buyer? First I've heard of it. Do I have to be in Fight Club to find out or something?:eek:

[DaptoDog]

What the heck is a "VIP" buyer? First I've heard of it. Do I have to be in Fight Club to find out or something?:eek:

You have to spend $5,000 with them in a calendar year.

[Raider]

Give it time. I think they only come over in batches and not all at once. And even though you ordered almost instantly, doesn't guarantee you'll be among the first to receive it. Priority is likely given to VIP buyers or one's who choose express post

I'm not actually sure that is correct about the VIPs. I haven't read anything that says they get priority over others. Only that they get a discount and access to exclusive offers.

[Ploughmans Lunch]

And it only took 4 comments for a "Does she do butt play?" comment to appear. :rolleyes:

Good to know some of my peers are still inappropriate sexist garbage people

[CHILENO20]

Got my shipping notice today for my TT Fort Max :D

[ZoonMaster5000]

Got my shipping notice today for my TT Fort Max :D

Me too but they did say they would be shut today so probably won't be picked up till tomorrow by the courier. Hopefully its with star track express and it gets here in time for my bday:)

[Sparks]

Guys TR leader six shot just went up on PC with the discount offer.

Just realised I bought all hasbro figures except Galvatron/sentinel, cause I went takara, so sadly I can't grab this one.

[CHILENO20]

Me too but they did say they would be shut today so probably won't be picked up till tomorrow by the courier. Hopefully its with star track express and it gets here in time for my bday:)

Hoping by the end of the week :)

[1AZRAEL1]

I hope the ones who misuse the code have their orders cancelled lol

[Sparks]

Yeah it would be easy to misuse, so hopefully it will be checked.

[Premium Collectables]

**SPECIAL LOYALTY OFFER**

IF YOU HAVE PURCHASED OR PRE ORDERED ALL WAVES OF HASBRO DELUXE , VOYAGER AND LEADER TITANS FROM PC , YOU MAY USE CODE - PCHASBRO

APPLIES TO ONE UNIT ONLY.

50% DISCOUNT

[Batfan007]

Good to know some of my peers are still inappropriate sexist garbage people

It was those Garbage Pail Kids trading card stickers. They ruined kids forever.

[iscreamonstars]

Not sure if to many people will be able to use that code, i know i can't which is disappointing since i have brought nearly all the tr figures but oh well

[Ploughmans Lunch]

It was those Garbage Pail Kids trading card stickers. They ruined kids forever.

No.

[ChlorHex]

I gotta say... I'm impressed!
I'd emailed PC regarding the pre-order for TT Fort Max and got a prompt reply.
Further emails were responded to in a timely fashion.
PLUS I just got confirmation that my order has been shipped.
I've got some travel plans coming up but once I'm back, I'm pre-ordering and buying off these guys for sure.
They're competitively priced, quick to respond and offer free shipping... ticks all my boxes.
I'm a happy customer :)

[Dimi194]

Pre-order Sixshot and G2 Prime... got double slogged with postage though bc they were listed a day apart!

However with $25 discount $16 for a TR voyager is still a bargain :P

[Raider]

Pre-order Sixshot and G2 Prime... got double slogged with postage though bc they were listed a day apart!

However with $25 discount $16 for a TR voyager is still a bargain :P

Best way to avoid this with TR releases is to check forums and see if there is a wave about to be released. I think TFW2005 had it listed that all 3 were about to be listed so once Sixshot went up it was likely OP and Megs were just behind. Only risk is that they may go out of stock but I don't think that has happened once yet within a week for non-exclusive TR releases.

[Dimi194]

Best way to avoid this with TR releases is to check forums and see if there is a wave about to be released. I think TFW2005 had it listed that all 3 were about to be listed so once Sixshot went up it was likely OP and Megs were just behind. Only risk is that they may go out of stock but I don't think that has happened once yet within a week for non-exclusive TR releases.

I got burned doing that for wave 1 so I've been on them straight away since then, e.g. the DXLS for wave 3 went ages ago so it's hard to know :( Still good prices so not the end of the world, and I think the idea of a POL like BBTS was unfeasible for PC to do (if I remember properly).

[aching878]

Is there a reason why PC ships stuff out in random order, have seen first hand orders that are not VIP nor paid extra to jump the queue, all contain 1 item of the same type yet order 1 & 3 gets shipped , but order 2 is skipped with no explanation

Is it a mates gets their stuff shipped first scenario that is being applied? :confused:

[Batfan007]

I see HASBRO Sixshot was up this week, then sold out, but now some more are listed again today, just ordered one.

[Verno]

My order for MP Primal is still coming up as 'unfulfilled' in my PC account. Is anyone else in the same boat?

[1AZRAEL1]

My order for MP Primal is still coming up as 'unfulfilled' in my PC account. Is anyone else in the same boat?

Just means they haven't gotten to your order yet. Don't stress just yet :)

[Verno]

Just means they haven't gotten to your order yet. Don't stress just yet :)
Are they doing it alphabetically? :p

[1AZRAEL1]

Are they doing it alphabetically? :p

You've got a long wait if they are haha

[Verno]

You've got a long wait if they are haha
Indeed I do :( Maybe they'll go reverse-alphabetical for Cheetor! :p

[Ploughmans Lunch]

Anyone get their TR Sentinel Prime yet?

[CHILENO20]

Anyone get their TR Sentinel Prime yet?

Nope, still waiting on their shipment to arrive I guess

[bassbot]

Just means they haven't gotten to your order yet. Don't stress just yet :)

yup, mine also says "unfulfilled"... :(

[UltraMarginal]

that note doesn't change until they ship it to you.

[Dimi194]

Anyone get their TR Sentinel Prime yet?

Got mine ages ago (August) but still waiting on PM OP and Blaster, so it seems their Hasbro stock comes in super random allotments...

[DarkHyren]

Update and information on PC's Facebook page, too long to repost so here's the link: https://www.facebook.com/premiumcollectaus/posts/1255151131173139

Long story short (or at least what I took from it) it's as I've said, if you have an issue contact PC directly and try and work things out in a calm civilized manner, slandering them or twisting the truth on public forums isn't going to get things resolved but patience and honesty will.

Also discounts for everyone! (conditions apply, see below)

AS THANKS ANY CUSTOMER WHO HAS PLACED AN ORDER SINCE JULY 2016 - HAVE 10% off your next order,
CODE - supportlocal

Code is valid for one order per person and expires at the end of the year

[Verno]

Update and information on PC's Facebook page, too long to repost so here's the link: https://www.facebook.com/premiumcollectaus/posts/1255151131173139

Long story short (or at least what I took from it) it's as I've said, if you have an issue contact PC directly and try and work things out in a calm civilized manner, slandering them or twisting the truth on public forums isn't going to get things resolved but patience and honesty will.

Also discounts for everyone! (conditions apply, see below)

AS THANKS ANY CUSTOMER WHO HAS PLACED AN ORDER SINCE JULY 2016 - HAVE 10% off your next order,
CODE - supportlocal

Code is valid for one order per person and expires at the end of the year
Excellent. Now I just need the next BW MP to be announced!

[GoktimusPrime]

Anyone get their TR Sentinel Prime yet?
Nope. I pre-ordered mine back in February.

[aching878]

Nope. I pre-ordered mine back in February.

Time to chase it maybe? Given it's out inmost brick and mortar stores

[Sinnertwin]

Have you considered asking for a refund and just buying it in store instead?
Feb to Nov is an obscenely long amount of time to have been waiting with nothing to show for it.

[DarkHyren]

Anyone get their TR Sentinel Prime yet?Definitely send them an email about it as the ETA on the store page is October and it's still available for purchase from PC, worst case scenario you'll get a refund or store credit and have to get it elsewhere, but that shouldn't be hard to do

[Other]

I just got the notice for my Sentinel along with Lynxmaster and MP Primal

[Verno]

Just got my shipping email for Primal :D

[llamatron]

Totally pumped member of the primal shipping notification club.

[MayzaPrime]

Got my shipping for MP Thrust... now just waiting for Primal :D

[TAAUBlaster]

Just got my shipping email for Primal :D

Tracking site is going to get smashed hard over the next few days :p

Glad the wait is almost over for you Verno ;)

[Verno]

Tracking site is going to get smashed hard over the next few days :p

Glad the wait is almost over for you Verno ;)
If I stock up on food tonight, I won't have to leave the house and risk missing the postman this week :p

[Megatran]

Have you considered asking for a refund and just buying it in store instead?
Feb to Nov is an obscenely long amount of time to have been waiting with nothing to show for it.
That's the same length of time as the human gestation period ... but at least you get a bub at the end of it. :)

[Ploughmans Lunch]

Lynxmaster posting confirmation sent!

Also re: Sentinel Prime, it's no big deal either way - just curious, that's all :)

[G1Optimal]

I also got a shipping email for lynxmaster but, i dont expect startrack to start shipping it till monday.

[Shirokaze]

Didn't get a shipping notification. Looks like not ordering until the morning after the listing went up has rendered me to shipment #2. See you in 6 months Primal :(

[GoktimusPrime]

Have you considered asking for a refund and just buying it in store instead?
Feb to Nov is an obscenely long amount of time to have been waiting with nothing to show for it.
I already bought one in store months ago when they first showed up here. If PC were a store that only takes my money once the order is honoured then I wouldn't care about an unfulfilled order, but since I paid for this toy up front I would like to have something to show for it, even if it's going to end up on my sales thread (and probably take ages to move since Sentinel is actually shelfwarming everywhere atm). I basically want something to show for the money that I paid.

But I know that PC are slow and didn't want to sound impatient, but I agree that waiting February to November is a jolly long time to have nothing to show for the money I paid. If my wife fell pregnant when I ordered this toy, the baby would have been born by now! :eek: (and every parent here knows that the 9 months of pregnancy are the slowest "are we there yet?" 9 months of your life! :p) But yeah, seriously considering sending them an email.

[ampoldj]

Got my shipping for MP Thrust... now just waiting for Primal :D

Same here hoping they will accompany each other :D

[Mr_K]

MP Primal shipping notification!!! :D

[iscreamonstars]

Wonder if any of you guys that have received notification for MP Thrust or MP Primal or both paid to jump the que, i ordered Primal at 8.34pm on march 28 and Thrust at 8.31pm on june 10 so for both just a few mins after listings went up and nothing yet.

[Initial_G]

Haven't received any shipping notification for Thrust yet either.

I do recall PC mentioning that they would be getting 1 shipping run from supplier, so theoretically all items should be shipped at the same time ... I'm guessing maybe Aust Post isn't having any of that though, as they have also mentioned before that Aust Post likes to deliver their stuff in batches due to size of stock they get in.

so basically, it's just have to keep waiting *twiddles thumbs* =)

[Nevac]

Received shipping notification for Primal and tracking # but nothing for Thrust yet

[aching878]

Haven't received any shipping notification for Thrust yet either.

I do recall PC mentioning that they would be getting 1 shipping run from supplier, so theoretically all items should be shipped at the same time ... I'm guessing maybe Aust Post isn't having any of that though, as they have also mentioned before that Aust Post likes to deliver their stuff in batches due to size of stock they get in.

so basically, it's just have to keep waiting *twiddles thumbs* =)

PC confirmed its 1 run 2 shipments, I've added more detail on the feedback feed.

[MayzaPrime]

Wonder if any of you guys that have received notification for MP Thrust or MP Primal or both paid to jump the que, i ordered Primal at 8.34pm on march 28 and Thrust at 8.31pm on june 10 so for both just a few mins after listings went up and nothing yet.

I ordered both virtually at the same time, didnt pay to jump the queue. I still dont have a notification for Primal, I am not worried it will turn up :D

[ZoonMaster5000]

PC confirmed its 1 run 2 shipments, I've added more detail on the feedback feed.

I'm going to assume it's still 1st shipment by air 2nd by sea which is why there is a 4-6 week gap in shipping notices

[Darkness]

Pc is no different from tfi when it comes to fulfilling orders. Both stores get goods in in dribs and drabs making customers wait weeks and months after release to receive a paid in full pre-order. Both stores often neglect responding to customers emails and private messages. I honestly don't now why people put up with buying from such stores with consistently poor customer service.

[danny-boy]

PC confirmed its 1 run 2 shipments, I've added more detail on the feedback feed.

Crap. The reason why I went back to them is they said 1 run 1 shipment for MP's. It looks like I'll be going back to HLJ and RK for my Transformers needs. 'Tis a shame.

[1AZRAEL1]

Consistently poor customer service? I'd hardly agree there. Any questions I've sent through via email and on facebook have been responded to. They are competitively cheaper than anywhere else. I have no issue with waiting for my orders to come through. If people want to go elsewhere and pat more, that's fine.

[drifand]

Pc is no different from tfi when it comes to fulfilling orders. Both stores get goods in in dribs and drabs making customers wait weeks and months after release to receive a paid in full pre-order. Both stores often neglect responding to customers emails and private messages. I honestly don't now why people put up with buying from such stores with consistently poor customer service.

Because some people, don't bother about wait times and low price is the attraction.

If octa did not existed it probably solved all complaints because you wouldn't know PC had started shipping out part of their orders. All it takes is one member to say I got my notification and everyone seem to be dying to insist theirs is next.

it feels almost like a lot of you think TT factory is just beside PC and the goods do not need to travel to QLD.

I do agree they can have better customer service and they should take feedback on board even on Facebook if the customer is actually right.

[ZoonMaster5000]

Consistently poor customer service? I'd hardly agree there. Any questions I've sent through via email and on facebook have been responded to. They are competitively cheaper than anywhere else. I have no issue with waiting for my orders to come through. If people want to go elsewhere and pat more, that's fine.

Even though I have complained about their cs on here. I enquired about a product last week and received a email saying they have received it and it is being reviewed, is this a new feature? As its something i've never got before maybe, my previous emails never made it?

2 days later they replied which was welcoming so i might try again with making sure i get a misb Mp-11sw:D


Pc is no different from tfi when it comes to fulfilling orders. Both stores get goods in in dribs and drabs making customers wait weeks and months after release to receive a paid in full pre-order. Both stores often neglect responding to customers emails and private messages. I honestly don't now why people put up with buying from such stores with consistently poor customer service.

Every knows on here what sort of online shop tfi was in its last 18 months so i wouldnt really go comparing the two.

[Tober]

Consistently poor customer service? I'd hardly agree there. Any questions I've sent through via email and on facebook have been responded to.

Yep, almost all of my queries, mostly weather they intend to stock some 3rd Party items, are responded to within a day.


They are competitively cheaper than anywhere else. I have no issue with waiting for my orders to come through. If people want to go elsewhere and pat more, that's fine.

And that's the issue. I don't mind waiting a few extra weeks for my orders to ship compared to other stores, but when it drags on for months at a time with no explanation, that is why I am sending business to another local store.

[aching878]

Yep, almost all of my queries, mostly weather they intend to stock some 3rd Party items, are responded to within a day.



And that's the issue. I don't mind waiting a few extra weeks for my orders to ship compared to other stores, but when it drags on for months at a time with no explanation, that is why I am sending business to another local store.

Its a consistency matter , from this forum alone we can see people have exp great to not that great service, I have first hand exp the same where some queries are answered promptly while others goes into a void and respond only received way out of their SLA and after chasing up .

ultimately there are many areas for improvement and the sooner they can move to a more proactive support model that is inline with other business that utilize social media, tighten up their processes so all customers receive the same level of experience, provide more transparent general updates on released stock the better it will be for everyone.

Anyhoo this convo should really move back to the feedback thread anyway.

[1AZRAEL1]

The email thing is new for them to improve their CS. Step in the right direction.



And that's the issue. I don't mind waiting a few extra weeks for my orders to ship compared to other stores, but when it drags on for months at a time with no explanation, that is why I am sending business to another local store.

That's fair enough. I'm in no rush for my stuff personally. There's a few things that have been released through other stores but I'm still waiting on it from PC. To each their own as to their patience threshold.

[Sinnertwin]

Pc is no different from tfi when it comes to fulfilling orders. Both stores get goods in in dribs and drabs making customers wait weeks and months after release to receive a paid in full pre-order. Both stores often neglect responding to customers emails and private messages. I honestly don't now why people put up with buying from such stores with consistently poor customer service.

Because they're cheap.
Some people are quite happy to hand over their money & wait, others not so much. That's the beauty of having options in this day and age, you can always take your business elsewhere.

[ZoonMaster5000]

The email thing is new for them to improve their CS. Step in the right direction.

Ok so I've decided to resend a previous email regarding my mp-11sw order and got another confirmation email. Sooo if they reply to this one I take back everything I've said about their cs fingers crossed.

[aching878]

The email thing is new for them to improve their CS. Step in the right direction.

they got a new crm app (customer relationship management) so not really a new email thing, its just a different application/solution for business to track customer/sales records, activities email included, it doesn't improve or allow quicker response time by default. it ultimately comes back down to having the adequate resource to process and response all request in a timely manner.

[Wormz]

I emailed them the other day asking an ETA on 2 seperate pre-orders which are now available to the public. I had a detailed response within 2 hours of my original msg. I said thankyou and moved on.

I personally have never had a bad experience in the 18 months I have been shopping with them.

[Smint]

I like PC because they're cheap and for the most part reliable. Their loyalty program is a nice bonus too.

I used to use Nippon Yasan until they wouldn't help me when i had a problem.

I'm happy to use whoever is reliable and cheapest.

[reillyd]

Pc is no different from tfi when it comes to fulfilling orders. Both stores get goods in in dribs and drabs making customers wait weeks and months after release to receive a paid in full pre-order. Both stores often neglect responding to customers emails and private messages. I honestly don't now why people put up with buying from such stores with consistently poor customer service.

Because of the STEEP discount on items that would otherwise be unaffordable.

If there's a toy that I absolutely must have the instant it's released, I can order it elsewhere and then pay a premium to get it early, then pay courier to get it fast. I'm going to do that for a few Christmas presents, being released in Dec.

But I don't have a lot of disposable income and have to budget. Going the RK or bigbad option means far less toys, and would make many purchases unaffordable. I scored an awesome price on MP Optimus Primal, which I would otherwise have to pass up and not get. But I'm not going to lose my head if it's not shipped this week, or next, or even this month. It's all good.

I've got to ask though, because I'm *genuinely* curious - if you're not happy with them, why are YOU buying? If you're not a recent customer, why are you hanging out in this thread even? There are many other retailers out there to choose from. If you're only into Hasbro stuff and not Takara/Third party, there's even retail.

[1AZRAEL1]

they got a new crm app (customer relationship management) so not really a new email thing, its just a different application/solution for business to track customer/sales records, activities email included, it doesn't improve or allow quicker response time by default. it ultimately comes back down to having the adequate resource to process and response all request in a timely manner.

You get what I meant, just explained it better.

[MEEEGGGAAATTTRRROOONNN!!!]

MP Megatron preorders (https://www.facebook.com/premiumcollectaus/posts/1259438580744394) set for 8.30pm Qld time tonight.

[ZoonMaster5000]

MP Megatron preorders (https://www.facebook.com/premiumcollectaus/posts/1259438580744394) set for 8.30pm Qld time tonight.

I wish we knew what the price is going to be. I'm planning on getting 2 but not if there up near the $200 mark

[DaptoDog]

It's go time! Activate credit card. :p

Looking to buy two pending price being reasonable.

[Premium Collectables]

We have decided to apply a otca discount on this pre order

code is OTCAPC

please list your otca username as a note on your order , or the coupons and order will not be valid

[laproblematique]

We have decided to apply a otca discount on this pre order

code is OTCAPC

please list your otca username as a note on your order , or the coupons and order will not be valid

Can VIP'S get this applied on their invoice?

[Bumblebee2000]

Oh man. That Starscream is pretty tempting too.

[Joshy]

Starscream soundwave and his minion reissues all just went up also. Expensive night for me

[Smint]

We have decided to apply a otca discount on this pre order

code is OTCAPC

please list your otca username as a note on your order , or the coupons and order will not be valid

How much is the discount?

[llamatron]

Anyone know if you can apply.more than one code to an order?

[MEEEGGGAAATTTRRROOONNN!!!]

Anyone know if you can apply.more than one code to an order?

It doesn't work -- the most recent code entered overrides the prior one.

Plus PC confirmed only one discount per order (https://www.facebook.com/premiumcollectaus/posts/1259438580744394?comment_id=1259493997405519&reply_comment_id=1259498434071742&comment_tracking=%7B%22tn%22%3A%22R8%22%7D), when someone asked the same question.

[BruiseLee]

Anyone know if you can apply.more than one code to an order?

I accidentally redeemed two codes from Energon points earlier this year and tired to stack them in one order but was told no go by PC CS. Would assume that this will be the case here as well.

[ILikeSoundwave]

Anyone used ZipPay before? :o Megatron and all these reruns tonight are making my wallet feel very uncomfortable.

[prjkt]

Anyone used ZipPay before? :o Megatron and all these reruns tonight are making my wallet feel very uncomfortable.

Strangely, I've actually met the guys running the company, going to be working with them through my work as well, seems like a decent way to pay off the cost without paying too much extra

[Batfan007]

huh, clicked on to PC for any updated on Megatron, and found MP Soundwave reissue in stock and grabbed one.

an unexpected delight after I just missed out last time as they sold out while I was trying to purchase one.

Grab one while you can people!~

http://www.premiumcollectables.com.au/products/masterpiece-mp-13-soundwave-reissue

[nsm034]

How many times has Mp10 been reissued ? Most Prob 10 times lol

[ZoonMaster5000]

Mp-11 sold out already find that a bit hard to believe!

[MEEEGGGAAATTTRRROOONNN!!!]

Mp-11 sold out already find that a bit hard to believe!

Just checked now, still available.

[ZoonMaster5000]

Just checked now, still available.

Thanks for that!

[spiderken17]

Jeez the MP 11 re-issue is cheap.

[Borgeman]

Im going to test out PCs shipping address accuracy by posting an order to my current address (parents place) and one to the house im imminently moving into.

[Thurmus]

Got one. Thanks for the discount code guys.

[Joshy]

Megatron :D #10532

[davieanix]

Got mine. Cheers PC!

[Nevac]

Saying sold out now managed to get one

[Mr_K]

Sold out! :(

Edit: Got one now!

[DaptoDog]

Saying sold out. :(

[spiderken17]

Got a Megatron.

[swoop]

Sold out in less than three minutes :(

[Koroboo]

Order #10558

I had no spots to enter a 'note' on my order that I could see as I was going through the process, I had the shipping address, shipping method, and billing address to fill in, but there was no button for 'add notes' or anything (unless I used the company field on the address?)

Hoping my order doesn't get canned.

[nsm034]

Megatron :D #10532

10502 - beat ya. :)

[Joshy]

Got a Megatron.


Order #10558

I had no spots to enter a 'note' on my order that I could see as I was going through the process, I had the shipping address, shipping method, and billing address to fill in, but there was no button for 'add notes' or anything (unless I used the company field on the address?)

Hoping my order doesn't get canned.

There's a notes section on the cart page before you commit to the purchase

[TAAUBlaster]

Order #10558

I had no spots to enter a 'note' on my order that I could see as I was going through the process, I had the shipping address, shipping method, and billing address to fill in, but there was no button for 'add notes' or anything (unless I used the company field on the address?)

Hoping my order doesn't get canned.

For future reference, there is a small text link "add note to order" when you are in your cart, and just below the green "Go to checkout" button :)

[Joshy]

10502 - beat ya. :)

I must not have filled out my details fast enough haha:cool:

[Nevac]

Back up again

[Joshy]

Looks like MP 16 has also sold out already.

[Akky82]

10511, couldve been quicker but was doing it covertly during birthing class discussion session.

[Koroboo]

There is too... I assumed it'd be after I hit the checkout where you applied the discount code. I don't have an option to enter in the note now in 'my orders' section. Just PM'd PC here on the forum so we'll see how we go!

[Facepunches]

How much was the OCTA discount code? Ended up using energon points only to see the code, post purchase.

[DaptoDog]

Got it finally after a few guys. :)

[MEEEGGGAAATTTRRROOONNN!!!]

How much was the OCTA discount code? Ended up using energon points only to see the code, post purchase.

OTCA discount was $10 -- better off using the "supportlocal" 10% off code to get double that.

[DaptoDog]

How much was the OCTA discount code? Ended up using energon points only to see the code, post purchase.

Code was only $10 off. Worked out much better to use the supportlocal code for 10% off.

[Borgeman]

#10473

[G1Optimal]

Looks like there is a 2017 reissue of Takara Tomy Masterpiece MP10 Convoy

http://www.premiumcollectables.com.au/products/masterpiece-mp-10-optimus-prime-reissue

Expected April/May 2017

[spiderken17]

What do we need to put in the notes section? Also, I di not know about the discount code, when/where was that announced? Also what is the OCTA discount code? Do they work on other purchases?

[Koroboo]

Page 246 of this thread

Originally Posted by Premium Collectables

We have decided to apply a otca discount on this pre order

code is OTCAPC

please list your otca username as a note on your order , or the coupons and order will not be valid

[MEEEGGGAAATTTRRROOONNN!!!]

What do we need to put in the notes section? Also, I di not know about the discount code, when/where was that announced?

If using the "OTCAPC" code you need to put your username that you use here on the forums into the notes section.

The 10% "supportlocal" code was announced on FB (https://www.facebook.com/premiumcollectaus/posts/1255151131173139), and reposted here on the forum. With this code you don't need to put anything into the notes, as it's only valid on one order.

[ZoonMaster5000]

I just had email pc cs as I didn't see the add notes section, probably more rushing than anything fingers crossed they don't can my order:eek:

[Koroboo]

Zoon I know that feels! I madly went back and forth through the shopping cart pages a few times too looking for it... and still missed it :(

[MEEEGGGAAATTTRRROOONNN!!!]

I just had email pc cs as I didn't see the add notes section, probably more rushing than anything fingers crossed they don't can my order:eek:

You should be fine as the same thing happened with the Primal discount. They subsequently allowed you to email them to confirm your username.

[spiderken17]

Boo I didn't know about either code.

[MEEEGGGAAATTTRRROOONNN!!!]

Boo I didn't know about either code.

Just try your luck and email them about the OTCAPC code, you never know...

[spiderken17]

Yeah I have, hopefully they can help me out.

[ZoonMaster5000]

You should be fine as the same thing happened with the Primal discount. They subsequently allowed you to email them to confirm your username.

Thanks, I can turn the stress levels down a few notches now

[MayzaPrime]

Looks like MP-36 Megatron is up for preorder

[Koroboo]

Looks like MP-36 Megatron is up for preorder

Are you sure?

[GoktimusPrime]

Looks like MP-36 Megatron is up for preorder
Can confirm

[Batfan007]

My PC has been on PC all night, they are selling like hotcakes! No surprise there. I was going to get one, but went with Soundwave Superior instead, as I can always grab a MP megs 2.0 from ebay whenever.:)