It's doing a favour for other members who contribute. Just looking at your total posts (2), sightings have been posted a lot. You most likely haven't posted a sighting even with the advantage of your job travel.
It's not bizarre. If the intention of a forum/community is to have majority of its members just waiting for active members to contribute, then you are right.
But if it's more to benefit the more active members, then you are most likely wrong. You can just refer to the sales section.
I think there should be a limit to what can be reserved over the phone so that people walking in can still have a chance at buying a toy. I also believe there should be a limit as to how many toys you can buy to prevent scalpers. If they did buy one or two from multiple stores, then at least they made the effort of hunting down the toys instead of buying 6 from one store location. However if the toy is shelfwarming, you can buy multiples to clear the stock that no one else wants
I don't see the point of honoring phone reservation if someone in store is asking the same thing to be put on hold. That person came in first, but because the stock isn't on the floor yet - he can't even ask for a reservation.